Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
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Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Rain stops play
Heavy rain meant a chip repair was postponed for a few day so Ronnie from National Windscreens had to come back again. The job only took about fifteen minutes in the end. Excellent polite service and really pleased with the result.
June 10, 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. We're glad the repair was completed efficiently and that you were pleased with the service. We're happy to hear that you were satisfied with the outcome.
A very reliable windscreen repair company
On reporting the damage to my car windscreen I was given a suitable appointment. As soon as I arrived the lovely receptionist found me a comfortable chair and Sam the Technician started work on the vehicle. I was very impressed by him and the new windscreen was fitted and the camera calibrated within the quoted time.
The area was spotless and I was given a typed letter with guidelines as to how to care for the windscreen in the immediate future.
Well done!!
June 11, 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It's great to hear that you were provided with a suitable appointment and that you found the service to be efficient. We're glad the fitting and calibration were completed within the quoted time and that you were happy with the overall service.
Ronnie came very polite and smartly…
Ronnie came very polite and smartly turned out, very professional, explained what he was going to do, got on mended the screen No hassle, so thank you for the great service.
June 6, 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are glad to hear that you were happy with the professional service and clear communication. Thank you for sharing your experience with us.
Excellent service
Excellent service, process explained to me. Fitters were kind and considerate
June 11, 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear you received excellent service, the process was explained, and our fitters were kind and considerate.
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our service punctual, courteous, and effective. Thank you for sharing your positive experience with us!
Very good all round
Very good all round. Punctual, efficient and Ronnie was great. Thank you.
May 28, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you had a positive experience with our services! We appreciate your kind words regarding the promptness, efficiency, and the service provided. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy you found our service efficient, helpful, and friendly.
Timely and efficient service
Timely and efficient service performed by friendly and helpful staff
May 19, 2025
Reply from National Windscreens - King's Lynn
We appreciate your feedback! We're happy to hear you received timely and efficient service from our friendly and helpful staff.
Efficient and helpful
Visited prior to appointment to check screen needed replacing. Man came out and checked and advised that it did. Advised me of likely wait time. Appointment booked, reminder received, advised of likely duration of appointment but it was done in approximately half the time.
Helpful lady in the office and Sam did the work.
May 13, 2025
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It sounds like you were pleased with the service you received, particularly the helpfulness of the office staff and the efficiency of the technician. We're glad to hear that the appointment was completed in a timely manner.
Reply from National Windscreens - King's Lynn
Thank you for your kind review and for taking the time to share your experience. We appreciate your feedback and are always looking for ways to improve our services. We're glad you found your experience trouble-free. Your suggestion for a customer waiting area is a valuable one, and we will certainly consider it for future improvements.
Young man was very polite and…
Young man was very polite and informative answered all my questions. Did the job great no issues
May 10, 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that our team member was able to assist you.
Martin and sam
Very professional at what they do.Was very quick at replacing the screen,thumbs up to sam and martin.
May 9, 2025
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are glad to hear you were happy with the service you received. We're proud of our team and their commitment to providing a positive experience for our customers.
Reply from National Windscreens - King's Lynn
We appreciate your kind words and are thrilled to hear that you found our service quick, reliable, and on time. We strive to provide excellent service to all our customers, and your positive feedback motivates us to continue doing so.
Staff were friendly and repair didn't…
Staff were friendly and repair didn't take too long.
April 29, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words! We're happy to hear you found our staff friendly and that the repair was completed in a timely manner. We strive to provide excellent customer service and are glad we were able to meet your needs.
Reply from National Windscreens - King's Lynn
Thank you for your kind review! We're so glad to hear you found our staff lovely, friendly, and helpful. We strive to provide excellent customer service and appreciate your feedback.
Great service
New windscreen today for my Mini Cooper.
Thanks to Sam and Martin for a great job and such a friendly reception team in the office.
Job finished in super quick time. Thank you!
Be aware there is no waiting area but Hardwick Retail is only a short walk away.
May 8, 2025
Unprompted review
Reply from National Windscreens - King's Lynn
We're thrilled to hear you had a positive experience with us! It's fantastic to know that Sam and Martin provided excellent service, and that our office team made you feel welcome. We appreciate your kind words about the quick turnaround time. We understand that the lack of a waiting area might be an inconvenience, but we're glad you found a convenient alternative nearby.
Good service
May 2, 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was easy to book at a time that…
It was easy to book at a time that suited me. The gentleman thay fitted my screen was very well mannered and polite, he also pointed out that he had noticed some oil sitting on my engine and might be worth getting it looked at. I did get it looked at and there was an issue. I have had no issues woth the screen and no whistling sounds as I had previously from a screen that was ill fitted by another company.
May 2, 2025
Reply from National Windscreens - King's Lynn
We're so pleased to hear about your positive experience! It's wonderful to know that you found our booking process convenient and that you were impressed with the professionalism and attentiveness of our technician. We're also glad that the screen installation was successful and that you're enjoying the improved performance. We appreciate you taking the time to share your feedback.
Very easy to organise
Very easy to organise, professional team and kept informed on windscreen repair process. Great job hassle free service many thanks
April 30, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found the process to be easy and hassle-free. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great customer service and Andrew who…
Great customer service and Andrew who fitted the window screen was polite and friendly 👍
April 30, 2025
Reply from National Windscreens - King's Lynn
Thank you for your kind words and positive review. We're delighted to hear you had a great experience with our customer service and that you found the window screen fitter to be polite and friendly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
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