Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to hear that you found our service quick and professional and easy to converse with.
Reply from National Windscreens - King's Lynn
We're glad you enjoyed your experience with our friendly repair service. Thank you for your positive feedback; we appreciate it.
All round great service
Nice instructions, nice guys, clean job, no fuss, good communication
December 24, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our instructions clear and our team professional. We appreciate your positive feedback and your recognition of our communication.
Reply from National Windscreens - King's Lynn
We're happy to hear that our team provided friendly and efficient service! We appreciate your feedback.
Job well done
A friendly team. Replaced and recalibrated as quickly as they could. Shared after care with me and reassured me all was ok. A waiting room with heating, toilet and free WiFi available and a welcome warm drink. Job well done. thank you everyone.
December 22, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you had a positive experience with our team! We appreciate your comments regarding the service and aftercare you received, as well as the amenities. Thank you for your feedback!
Fast service on Xmas Eve
Fast service on Xmas Eve, fitter was such a polite young man, highly recommend
December 24, 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our communication and service was very good! We are so happy you had a positive experience.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Can’t fault them
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so that a technician could come to my home, and I’d get back to work earlier than thought. Ronnie was fantastic, very polite and did the job within 30 minutes. The chips are still slightly visible due to rainfall & cold weather but this is no fault of National Windscreens who have repaired my windscreen so that those chips won’t turn into cracks. Thank you, Ronnie!
December 20, 2025
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that the team provided a stress-free service and that the repair prevents further damage. We appreciate your acknowledgment regarding the chip visibility due to weather conditions. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy you were pleased with our friendly service, and that we performed a job well done for you.
Great service
Everyone I spoke to was friendly and helpful. Great service.
Ronnie came and repaired my windscreen beautifully. He was polite, respectful and careful.
Thank you guys. 👍🏽😁
December 12, 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that everyone you spoke to was friendly and helpful, and that you received great service. We're glad your windscreen was repaired beautifully and that you were treated with respect. Thank you!
Turned up to appointment and was…
Turned up to appointment and was immediately approached and asked to leave my car in the garage parking lit as he was finishing off another customers car And said if I go to reception inside, my details could be taken. I was offered a room to sit in and wait whilst my windscreen was installed. I was comfortable as the receptionist even put heating on for me. Very comfortable. Time went quickly as I brought my paperwork to sort out whilst vehicle being sorted. Then called through and checked windscreen and signed to say it was all ok. Very pleased with work.
December 15, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you were comfortable during your appointment. It's great to know the installation and service met your expectations and that you were pleased with the work. Thank you for sharing your positive experience!
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to hear you received very quick and efficient service and found our staff pleasant.
Good service
Prompt appointment with easy booking system. The technician was friendly and did a good job, leaving the car very clean and he explained what he had done clearly.
December 13, 2025
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you found the booking system easy to use, the appointment prompt, and the technician friendly and thorough.
The schedule kept changing as they were…
The schedule kept changing as they were ment to come to my house I end up trying to find there location on the day
December 11, 2025
Reply from National Windscreens - King's Lynn
We regret the scheduling issues and the inconvenience it caused. We are addressing this to improve our service and appreciate your feedback.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
service good
December 4, 2025
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Nice down to earth people with good…
Nice down to earth people with good communication skills and a friendly manner . Very knowledgable and the job was completed swiftly and efficiently .
November 26, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that you found our team approachable and knowledgeable. We appreciate your feedback regarding our communication and efficiency in completing the job. Thank you!
Brilliant job
From booking to fixing they made everything as easy as possible. The man who fixed my chip windscreen was brilliant, kept me updated on arrival and did a great job
November 26, 2025
Reply from National Windscreens - King's Lynn
We're happy to hear that the booking and repair process was easy for you. We appreciate your positive feedback regarding the technician's communication and quality work on your windscreen.
Allow the entire day
Unfortunately, my experience was not a good one . I hope this was a one off and others were not treated the same way.
Arriving at 9am as requested, I was rudely asked if I had a booking. I explained I did and was told well we are extremely busy we have people off, we have a car in and another over there before you. Rather than saying can you come back later I was told to leave it and they would call when it was ready noting they allow up to 4 hours to complete. I returned just before 1pm and was told (very rudely) that my car was not ready and the manager who had to calibrate it was out. I explained this was not satisfactory as I had appointments I needed to attend. Lots of verbal together with reasons of who had not turned up/was on Holiday/compassionate leave and how they were expected to pick
Up everyone else’s work. Eventually I managed to leave 5 hours after dropping the car off.
November 18, 2025
Reply from National Windscreens - King's Lynn
We appreciate you bringing this to our attention. We are sorry to hear about the unsatisfactory service you received and the inconvenience it caused regarding your appointments. We'll address your feedback internally to improve our service during busy periods and ensure a better experience for everyone. Thank you for your time.
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