Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
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Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Very helpful engineer and first class…
Very helpful engineer and first class service in a small unit which needs enlarging/updating.
March 3, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're so happy to hear that our engineer was helpful and that you received first-class service. Thank you for your review.
All went fairly well the young chap…
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the digital aerial box, not sure if it was supposed to be would look more professional if it was but I had to get some adhesive pads and do myself. Did it explain? I couldn’t use it for an hour or two and couldn’t go through the car wash for a few days, but I did receive a text after a couple of hours to say how could you now use it which was a good idea.
March 3, 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback and are glad the replacement went fairly well. We're sorry the rear-view mirror and digital aerial box weren't properly adhered, and you had to resolve it yourself. We'll review our installation process to ensure a more professional finish in the future. Thank you for mentioning the follow-up text; we're happy it was helpful.
Review February 2026
Nice friendly welcome. Booked in, started quite quickly afterwards. They replaced windscreen while I waited.
February 27, 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback. We're happy you received a friendly welcome, were booked in quickly, and that your windscreen was replaced while you waited.
Easy to use, friendly efficient service
The process of booking my vehicle in to have its screen replaced was very easy. They handled all the paperwork with the insurance company without hassle. The team are friendly and helpful and the car was returned within the day.
February 26, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that booking was easy and that we handled the insurance paperwork without any issues. It's great to know that you found our team friendly and helpful and that your car was returned promptly.
Reply from National Windscreens - King's Lynn
Thank you for your positive feedback!
Reply from National Windscreens - King's Lynn
We appreciate you sharing that you found our people efficient and friendly! We are so happy you were pleased with us.
Ok job a patch in the middle of the…
Ok job a patch in the middle of the windscreen which looks like smear but it’s can’t remove
February 10, 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback. We're sorry the windscreen patch appears smeared and is difficult to remove. We'll review our processes.
Really helpful
The windscreen replacement was done very well and very efficiently. When I encountered an electrical problem the following day, that turned out to be nothing with the windscreen replacement, they very kindly checked their work and gave me very good advice.
February 10, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear the windscreen replacement was done well and efficiently. We're glad we could check our work and offer advice regarding the electrical problem you encountered.
Good service
February 6, 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good staff with strong customer empathy…
Good staff with strong customer empathy and prompt service,
February 9, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We are so happy to learn that our staff provided prompt service and showed strong customer empathy.
Second time using national windscreens…
Second time using national windscreens and brilliant service once again. Highly recommend.
February 1, 2026
Reply from National Windscreens - King's Lynn
We appreciate you choosing us again and are glad you received brilliant service. Thank you for your recommendation; it means a lot to us.
4 hours and no contact and cant callibrate
had my car over 4 hours and no contact.
was told they had issues calibrating and I may get my car back today even though left at 8.30am
If they are unable to calibrate I can take to BMW and get it done there for nearly £200 and have more time off work. Communication is zero and do not care. Even called head office and they have the same attitude. Make sure the next insurance policy do not use National Windscreens - that is 100% for sure. DO NOT USE - BEWARE
February 6, 2026
Unprompted review
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're sorry to hear about the lack of communication and the calibration issues you faced. We'll address this internally to improve our service and communication. Thank you for your feedback.
Not happy with having my appointment…
Not happy with having my appointment changed twice due to errors by your booking team, when arrange a time on Saturday 31st was booked in for 2nd feb then 10 am, then an hour later got a call to say sorry error can’t do till Wednesday, so made arrangement for Wednesday 4 th Feb to then get a call this morning Monday 2nd Feb to say can’t do till Wednesday 11 th Feb, this is just not acceptable at all
February 2, 2026
Unprompted review
Reply from National Windscreens - King's Lynn
We regret the multiple appointment changes and the errors made by our booking team. We apologize for the inconvenience and frustration this situation has caused. We will investigate to prevent this from happening again.
Reply from National Windscreens - King's Lynn
We appreciate you sharing your positive experience with our customer service. We are so glad to hear that they were helpful!
Reply from National Windscreens - King's Lynn
We're so glad to hear that you found our team polite and professional and that the work was completed to a high standard.
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our staff was great and pleasant! We are so happy you had a positive experience.
A well presented and dedicated and well…
A well presented and dedicated and well trained person! Also was reassuredly polite and completed the job with aplomb.
January 14, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you found our team member well-presented, dedicated, well-trained, polite, and that they completed the job successfully.
Excellent service
Excellent service. Panoramic roof fitted efficiently and professionally. Thank you all at National Windscreens.
January 9, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received excellent service and that your panoramic roof was fitted efficiently and professionally.
Great service, well informed at all times and job completed quickly.
Great service, always well informed and job was completed quickly .
January 6, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing! We're so glad to hear that our service was great, you were well-informed, and the job was completed quickly.
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