Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
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Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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On time, great comms, great job
Great communication via App, then a personal call when close, just got on with the job in a professional way, before we knew new screen in and aftercare time needed, great experience
May 13, 2026
Reply from National Windscreens - King's Lynn
We're so glad to hear you had such a great experience with our service, from the communication to the professional installation. Thank you for your wonderful feedback!
The man working there was very…
The man working there was very welcoming he completed the job in half the time stated at the start I was very happy
May 11, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that our team member was welcoming and completed the job efficiently.
The glass was replaced within 24 hours…
The glass was replaced within 24 hours of breakage.
The whole process from the Insurance team, the booking process and the fitter made it a pain free experience.
May 8, 2026
Reply from National Windscreens - King's Lynn
We're happy to hear that the glass replacement was completed quickly. It's great to know the entire process, from insurance to fitting, was pain-free for you. Thank you for your positive feedback!
Liked the job they did..OK
Liked the job they did... didnt like the fact workshop was on an industrial site miles from anywhere, so limited places to spend 4 hrs wait time.
May 6, 2026
Reply from National Windscreens - King's Lynn
We're glad you liked our work. We acknowledge the location may be inconvenient and regret the limited options during your wait. We appreciate your feedback.
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our team was efficient and communicated well! We are so happy you were pleased with us.
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback and are happy we provided great service and quick execution. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that our service was wonderful and completed sooner than expected.
Very easy process to engage with
Very easy process to engage with and very nice staff to deal with. Pleased with the outcome. Thank you
April 16, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that you found the process easy and our staff nice, and that you are pleased with the outcome.
When I went to have my windscreen…
When I went to have my windscreen replaced the young man who replaced it was brilliant.
April 18, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're so happy to learn that the technician provided brilliant service during your windscreen replacement.
I was kept informed of my appointment…
I was kept informed of my appointment via text/email..
When I arrived at the branch they were extremely friendly and professional..
They completed the replacement within the specified time and as promised messaged me when my vehicle was ready to be collected.
Overall I was extremely satisfied with national windscreens and would recommend them to anyone looking to have a windscreen reped/replaced.
April 10, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you were kept informed and found our team friendly and professional. It's great to know the replacement was completed on time and you were satisfied with our service. Thank you for recommending us!
Kings Lynn
Took to the guys at Kings Lynn. Very friendly and completed the job efficiently and quickly which was perfect
March 31, 2026
Reply from National Windscreens - King's Lynn
We're happy to hear that the team at Kings Lynn were friendly and efficient. Thank you for your positive feedback; we appreciate you taking the time to share.
Efficient and kind
March 31, 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
No feedback after completion 😕
The team at Kings Lynn were brilliant and made me feel at ease during the process.
The after sales service is not good, I asked that I be informed of the cost that my insurance company paid so that when I come to renew my insurance I would have this information to hand - no reply has been given to me, which has
meant that my experience with you wasn't all that I expected.
March 20, 2026
Reply from National Windscreens - King's Lynn
We appreciate your kind words about our team. We are sorry that our after-sales service did not meet your expectations regarding the insurance cost information. We'll review this internally to improve our communication. Thank you for your feedback.
Reliable service within the time scale…
Reliable service within the time scale agreed, repair is tidy thankyou 😃
March 19, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that you received reliable service within the agreed timeframe and a tidy repair.
The technician who repaired the chip…
The technician who repaired the chip was very polite and a pleasure to deal with.
March 17, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that the technician was polite and that you had a great experience.
A problem half solved.
The young man who came to my home was very polite. The hole in my windscreen was 'fixed' but you can see the mark and spider legs which is in my line of view. I also ordered two new front wipers. I went out two days later and my passenger said 'where is the wiper blade'? Fortunately it was laying against the bonnet, apparently with a broken catch.
I called into NW in Kings Lynn and the guy agreed that these new wipers were a bit flimsy.
March 5, 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback and apologize that the windscreen repair and wipers did not meet expectations. We're sorry the repair is visible and a wiper blade detached. We'll review this with our team to improve our service and product quality. Thank you for bringing this to our attention.
Great service sourced my imported car…
Great service sourced my imported car glass promptly and delivered fitted promptly
March 5, 2026
Reply from National Windscreens - King's Lynn
We appreciate you taking the time to leave us this great review! We're happy to hear that we sourced and delivered your imported car glass promptly.
Repaired while on holiday
I was able to arrange a suitable date and location for my window replacement, and the engineer kept me informed of his ETA.
Once the Engineer attached the site, he explained the process and would call me when the work was completed. He also explained the dos and don'ts within the next few days, allowing the windscreen to set in place.
March 3, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you were able to arrange a suitable date and location, and that our engineer kept you informed of their arrival time. It's great to know the process was explained clearly, along with the aftercare instructions.
Didn't turn up for the appointment
Didn't turn up for the appointment, had to go on chat and they got in touch with local depot, they sent message next day saying they had an outstanding booking with me,so I rang for another appointment the lady on telephone said did I want to raise a complaint which I did, no apologies where received from the local depot only from lady on phone
March 3, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing this experience with us. We are sorry to hear about the missed appointment and the lack of apology from the local depot. We have raised this with them to ensure it is addressed. Thank you.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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