Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Really easy to get my booking online. The young man that came was an exceptional time keeper, informative and very proffessional. I would highly recommend.
Company replied
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
627 reviews
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Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Outstanding service
The work was carried out on time and the staff were very helpful the quality of work was excellent.
June 23, 2026
Reply from National Windscreens - King's Lynn
We're so pleased the work was carried out on time and that you found our staff very helpful. Thank you for your kind words about the excellent quality of work!
Fast efficient service
Fast efficient service. Customer service superb. Booking process was so easy.
June 22, 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Problem with delivery of the glass but…
Problem with delivery of the glass but rectified as soon as as they could
Downside was waiting 2 weeks to be replaced
June 22, 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback and understand your frustration with the delivery delay. We are always working to improve our service.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and very helpful going…
Great service and very helpful going above and beyond
June 12, 2026
Reply from National Windscreens - King's Lynn
We're glad our service was helpful and went above and beyond. Thank you!
Great communication regarding…
Great communication regarding appointment. Could use the tracker to see where you are on the days list. Text ETA
June 1, 2026
Reply from National Windscreens - King's Lynn
We're happy to hear you had a great experience! Your suggestion for a tracker and ETA texts is valuable feedback.
They were very quick with getting me…
They were very quick with getting me booked in and on the day they kept me informed regularly with when the car will be ready for me to go.,
June 1, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're glad we could get you booked in quickly and keep you informed about your car's readiness.
Fantastic service really friendly and…
Fantastic service really friendly and professional staff and super efficient
May 30, 2026
Reply from National Windscreens - King's Lynn
We're so pleased you found our service fantastic and our staff friendly, professional, and efficient. Thank you for your feedback!
Excellent service
Professional, efficient and great that they could come to my home! Really pleased
May 29, 2026
Reply from National Windscreens - King's Lynn
We're so pleased you found our service professional, efficient, and convenient. Thank you for your kind words!
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our team member was polite and explained things clearly. We are happy you were pleased!
Good staff.
June 2, 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Andrew
Andrew, the fitter was very good. Polite on time efficient.
But his head office had supplied the wrong fittings for the replacement windscreen wipers.
He said he would return with the correct parts and fit in 2 days approx.
He did not return and after a week I chased him and the company.
After a further 2 weeks I chased again and was told that a refund had been made for the wipers. No explanation given.
I replied that I was unhappy that I had not been kept informed of their actions.
So far no reply.
Bad customer service.
May 29, 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We are sorry to hear about the issues with the incorrect parts and the lack of communication regarding the wipers. We will review this to improve our service.
Done excellent job fitting new…
Done excellent job fitting new windscreen and explained everything I could do/ not do after finishing the job
May 27, 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're glad we did an excellent job with your new windscreen and explained everything clearly.
Friendly service
Friendly service, managed to complete the replacement in a timely manner enabling me to make an appointment.
May 26, 2026
Reply from National Windscreens - King's Lynn
We're so pleased our friendly service allowed you to make your appointment on time. Thank you for your kind words!
Reply from National Windscreens - King's Lynn
We're so glad our staff was helpful and communicative. Thank you for your kind feedback!
Reply from National Windscreens - King's Lynn
We're happy you had a quick experience. Thank you for your feedback.
Reply from National Windscreens - King's Lynn
We are so pleased with your feedback.
Reply from National Windscreens - King's Lynn
We appreciate your kind words.
Great service by friendly staff.
May 19, 2026
Reply from National Windscreens - King's Lynn
We appreciate your kind words.
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