Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them Thanks
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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See what reviewers are saying
The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and var... See more
Company replied
The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Windscreen been done about a week now so far so good Friendly staff great service very professional service. Only slight negative was email asking to pay my insurance excess before job was done.... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
668 reviews
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Great efficient service on the…
Great efficient service on the windscreen , however sadly my windscreen sensor broke
and Iv yet to be contacted for a replacement part on this. Meena
August 4, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback and are sorry to hear about the sensor issue. We aim to provide efficient service, and we'll look into the replacement part and contact you soon.
Fast efficient service
Fast efficient service. All done to a high standard in the timescales agreed. Would use the Leeds branch again.
July 31, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you received fast and efficient service at our Leeds branch! It's great to know our team delivered high-standard work within the agreed timeframe. Thank you for your positive feedback.
Really a good job
July 30, 2025
Reply from National Windscreens - Leeds
We're glad you had a good experience. Thank you for your positive feedback; we appreciate your time.
Good service
July 23, 2025
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Overall
Overall, good. But getting in touch to speak to a person after making the appointment was impossible. No one answered the phone. Too much reliance put on the automated system and the internet.
July 26, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback. We're sorry you had difficulty reaching someone by phone after booking. We are reviewing our phone system to improve accessibility. Thanks for bringing this to our attention.
Reply from National Windscreens - Leeds
We're happy to hear that the service met your expectations with its promptness and efficiency. Thank you for your positive feedback!
I dropped the car off at the required…
I dropped the car off at the required time. The staff Very friendly. I was told how long the job would take and that i would receive an email and text when the job was completed of which they did. It was a straight forward process and would use again.
July 22, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you found our staff friendly and the process straightforward. We appreciate your positive feedback regarding the timely updates and efficient service. Thank you for your review; we look forward to serving you again.
Reply from National Windscreens - Leeds
We appreciate you taking the time to leave us feedback! We are so happy to hear you received great service done in a timely fashion.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly and polite windscreen…
Friendly and polite windscreen engineer. Courtesy call provided before he attended.
Worked quickly and efficiently. Cleaned up well.
July 16, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that the engineer was friendly and polite and that they worked quickly and efficiently. We're also glad they cleaned up well and provided a courtesy call.
i was lucky i was first as your putting…
i was lucky i was first as your putting too much on the people that do this job 5 a day is too much and logisticaly you can’t promise Am pm appointment in fact it’s very ambiguous promise !
July 10, 2025
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Repair did not work
Used before when side window broken into, great..
This time Chip in windscreen repair did not work. Contacted N. W. and took the car to there depot. Repaired with little apology after I'd taken my car to them.
Bit casual as if they were doing me a favour.
July 3, 2025
Reply from National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
Excellent and fast service
July 4, 2025
Reply from National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
Quick and easy to arrange, all staff very polite and thorough. Detailed report with photographs provided and the staff dealt with my insurance company. Would definitely recommend.
July 1, 2025
Reply from National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
July 4, 2025
Reply from National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Professional staff
Professional staff, polite and courteous however the new windscreen was found to be damaged when removed from the rack, replacement arrived several hours later meaning I was without my vehicle from 9am until 4.15pm.
July 5, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback. We're glad you found our staff professional and courteous. We regret the delay caused by the damaged windscreen and the time it took to receive a replacement.
Reply from National Windscreens - Leeds
We appreciate your positive feedback and are happy to hear about your great commitment and excellent execution!
Reply from National Windscreens - Leeds
We're happy to hear that the service at your home was efficient and effective. We appreciate your kind words about our team's politeness and friendliness.
The Ai answer machine need’s replacing…
The Ai answer machine need’s replacing bye a human
June 27, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback. We're sorry that our current AI system isn't meeting your needs and will explore human options.
You need to read my previous email…
You need to read my previous email response following replacement glass not happening 1st time around to appreciate why I only gave 2 stars for work done 2nd time ....I sent email but I did not get a reply either !!
June 27, 2025
Reply from National Windscreens - Leeds
We appreciate you bringing this to our attention. We're sorry the replacement process wasn't seamless and that our email response was missed. We'll review what happened to prevent similar issues in the future. Thanks for your feedback.
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