The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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See what reviewers are saying
Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Professional staff
Professional staff, polite and courteous however the new windscreen was found to be damaged when removed from the rack, replacement arrived several hours later meaning I was without my vehicle from 9am until 4.15pm.
July 5, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback. We're glad you found our staff professional and courteous. We regret the delay caused by the damaged windscreen and the time it took to receive a replacement.
Reply from National Windscreens - Leeds
We appreciate your positive feedback and are happy to hear about your great commitment and excellent execution!
Reply from National Windscreens - Leeds
We're happy to hear that the service at your home was efficient and effective. We appreciate your kind words about our team's politeness and friendliness.
The Ai answer machine need’s replacing…
The Ai answer machine need’s replacing bye a human
June 27, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback. We're sorry that our current AI system isn't meeting your needs and will explore human options.
You need to read my previous email…
You need to read my previous email response following replacement glass not happening 1st time around to appreciate why I only gave 2 stars for work done 2nd time ....I sent email but I did not get a reply either !!
June 27, 2025
Reply from National Windscreens - Leeds
We appreciate you bringing this to our attention. We're sorry the replacement process wasn't seamless and that our email response was missed. We'll review what happened to prevent similar issues in the future. Thanks for your feedback.
Reply from National Windscreens - Leeds
We are happy to hear that your experience was painless and efficient. Thank you for sharing your positive feedback with us!
Brilliant from start to finish
Brilliant from start to finish . Great friendly people too . Thankyou
June 25, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you had such a positive experience with us from beginning to end. We appreciate your kind words and thank you very much!
Great service
Aaron was brilliant at sorting my car out. Car was treated with care and workmanship second to none
June 18, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We are delighted to hear that you were pleased with the care and workmanship you received. We aim to provide excellent service!
Reply from National Windscreens - Leeds
We appreciate your positive feedback
The fitters were and really helpful and…
The fitters were really helpful and fast. top guys
June 18, 2025
Reply from National Windscreens - Leeds
We're glad the fitters were helpful and fast! Thank you for your positive feedback; we appreciate you taking the time to share.
Easy book in service from the booking…
Easy book in service from the booking team, worked around my schedule as I needed a mobile technician to come do mine at my work place, the guy that came was great, kept me informed of what he was going to do and got it done reasonably quick.
June 12, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the booking team made it easy to schedule your service and accommodated your needs with a mobile technician. We're glad the technician kept you informed and completed the work efficiently. Thank you for your positive feedback!
The guys came punctually as it informed…
The guys came punctually as it informed me by the link. They were efficient did a great job and cleaned up afterwards excellent service.
June 13, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We are happy to hear that the team was punctual, efficient, and thorough. We value your recognition of our service.
Reply from National Windscreens - Leeds
We appreciate you taking the time to share your positive experience. We're glad our service was prompt and reliable for you.
Great helpful staff both in the office…
Great helpful staff both in the office and the guy who fitted the new windscreen
June 4, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to know our staff were helpful both in the office and during the new windscreen fitting.
Friendly and efficient
Staff were ready for the appointment. The work was completed efficiently and well within the time. Staff were friendly. Very pleased with the job.
June 10, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that our staff was ready for your appointment, completed the work efficiently and within the time, and were friendly. We're glad you were pleased with the job.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The tecs were very polite and very professional.
The technicians were, on time, very professional and polite. I will highly recommend them 👌
May 30, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to leave us this positive feedback! It's great to hear that our technicians were punctual, professional, and courteous.
Professional and quick service
May 27, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing your positive experience with us!
Excellent service and informed of…
Excellent service and informed of arrival time. Friendly and helpful technician. Very happy with the experience
May 16, 2025
Reply from National Windscreens - Leeds
We appreciate your positive review! We're delighted the technician was friendly and helpful and that you were informed of the arrival time. We're glad you were happy with the service.
Mazda MX30 window repair
I couldn’t find anywhere that would find the piece of glass I needed to fix my Mazda mx30. These guys sourced it and gave me an extremely generous price.
May 12, 2025
Reply from National Windscreens - Leeds
We're happy to hear that we could source the glass for your Mazda MX30! We're glad you were satisfied with the price. Thanks for your positive feedback.
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