Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
Company replied
Amazing service don’t quickly, staff were friendly, felt comfortable leaving my car with them! Would highly recommend and will return if ever needed
Company replied
Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
646 reviews
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Great friendly staff
Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communication throughout
July 17, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're delighted to hear that our staff were friendly and that you received excellent service. We're glad we could provide helpful information and maintain great communication throughout.
Reply from National Windscreens - Leeds
We are so pleased to hear that you experienced excellent customer service and highly recommend us! Thank you for your positive feedback.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The team were great
The team were great, all really friendly and told me they were able to repair the chip in my windscreen rather than do a full replacement.
July 3, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that our team was friendly and that they were able to repair the chip in your windscreen rather than do a full replacement. Thank you for your kind feedback!
Reply from National Windscreens - Leeds
We're so pleased to hear that our service met your expectations and that you found our team to be friendly. Thank you for your wonderful feedback!
Amazing service
Amazing service don’t quickly, staff were friendly, felt comfortable leaving my car with them! Would highly recommend and will return if ever needed
July 8, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that you experienced amazing and quick service, and that our staff were friendly. It's wonderful that you felt comfortable leaving your car with us, and we appreciate your high recommendation!
Reply from National Windscreens - Leeds
We are so pleased to hear that our team was friendly and helpful. We truly appreciate your kind words.
Great service National…
Great service from National Windscreens. The fitter did a very good job putting the new glass in my car. He was friendly and professional. I am very happy with the work
July 1, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear you received great service and that our fitter did a very good job with your new car glass. We're delighted he was friendly and professional, and that you're very happy with the work!
Reply from National Windscreens - Leeds
We are so pleased to hear that you found our service to be prompt, clean, and efficient. Thank you for your wonderful feedback!
Always a pleasure!
As a fleet Manager it is always a pleasure to deal with National Windscreens, they make the whole thing incredibly easy.
June 30, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear that, as a Fleet Manager, you find dealing with us a pleasure and that we make things incredibly easy for you. Thank you for your kind feedback!
Great service by a great company
We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technician called me when he was 20 minutes away. He was very informative and friendly, he did a brilliant job replacing our windscreen. Great company
June 30, 2026
Reply from National Windscreens - Leeds
We're so happy to hear about your positive experience! It's wonderful to know that our technician kept you informed, and that our tracking system was helpful. We're glad they were friendly and did a brilliant job.
Very easy windscreen replacement to arrange the replacement…
Very easy to arrange the replacement windscreen with the added bonus of having it fitted on the drive. No mess and on time.
June 23, 2026
Reply from National Windscreens - Leeds
We're so pleased you found it easy to arrange your replacement windscreen and appreciated the convenience of having it fitted on your drive. Thank you for your kind words!
Grest service fixed a small chip was…
Grest service fixed a small chip was done quickly and was informed of wgat was doing
November 18, 2025
Reply from National Windscreens - Leeds
We're so pleased you received great service and that the chip repair was completed quickly. Thank you for your kind feedback!
The team at Leeds were very welcoming…
The team at Leeds were very welcoming and did a great job on my car. They called when it was ready and it was very efficient.
I would 100% recommend National tyres Leeds.
Many thanks
Rob Surtees
June 18, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear our team was welcoming and did a great job on your car. We're glad the service was efficient and you would recommend us!
Excellent service & quicker than 1st…
Excellent service & quicker than 1st quoted, kept me updated all way from booking appointment 5*****
June 24, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're so happy to learn that you received excellent service, that it was quicker than initially quoted, and that we kept you updated throughout the booking process.
Happy with the service
The whole process was great, no issues with booking process, workmanship and staff.
June 22, 2026
Reply from National Windscreens - Leeds
We're so pleased you had a great experience with our booking, workmanship, and staff. Thank you for your feedback!
Excellent communication from your …
Excellent communication from your company. The gentleman who did my wind screen was very professional and did a perfect job. Thanks
June 18, 2026
Reply from National Windscreens - Leeds
We're so pleased you experienced excellent communication and found our technician professional. Thank you for your kind words!
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience. Thank you for your kind words.
New windscreen!The whole process was so…
The whole process was so straightforward. I dropped off my car and received a text 2 hours later to tell me that my car was ready. I was extremely pleased with the turnaround time!
June 12, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that the process was straightforward and that you were pleased with the quick turnaround time for your car.
Windows fitted
Glass fit good
Wipppers come off
Come back out broken them
Drove off come back replaced new set
3 times is not good enough
June 10, 2026
Reply from National Windscreens - Leeds
We are truly sorry to hear about the repeated issues with your wipers. We appreciate you bringing this to our attention.
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