The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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See what reviewers are saying
Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
Company replied
We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
651 reviews
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Happy with the service
The whole process was great, no issues with booking process, workmanship and staff.
June 22, 2026
Reply from National Windscreens - Leeds
We're so pleased you had a great experience with our booking, workmanship, and staff. Thank you for your feedback!
Excellent communication from your …
Excellent communication from your company. The gentleman who did my wind screen was very professional and did a perfect job. Thanks
June 18, 2026
Reply from National Windscreens - Leeds
We're so pleased you experienced excellent communication and found our technician professional. Thank you for your kind words!
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience. Thank you for your kind words.
New windscreen!The whole process was so…
The whole process was so straightforward. I dropped off my car and received a text 2 hours later to tell me that my car was ready. I was extremely pleased with the turnaround time!
June 12, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that the process was straightforward and that you were pleased with the quick turnaround time for your car.
Windows fitted
Glass fit good
Wipppers come off
Come back out broken them
Drove off come back replaced new set
3 times is not good enough
June 10, 2026
Reply from National Windscreens - Leeds
We are truly sorry to hear about the repeated issues with your wipers. We appreciate you bringing this to our attention.
Great service & a lounge/toilets etc to…
Great service & a lounge/toilets etc to use because leaving a car for half a day isn't necessarily an option.
June 15, 2026
Reply from National Windscreens - Leeds
We're so glad you appreciated our service and the facilities we provide. Thank you for your kind words!
Very professional and a lovely job
Very professional and a lovely job. Even adjusted my wipers.
June 9, 2026
Reply from National Windscreens - Leeds
We're glad to hear our team was professional and did a lovely job. Thank you!
Reply from National Windscreens - Leeds
We're glad you found our service efficient and helpful. Thank you for your kind words!
Good communication from drop-off to collection
Good communication from drop-off to collection to replace my front windscreen, which was also completed faster than expected.
Facilities were clean and the staff very polite and helpful.
June 10, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear our communication was good and your windscreen replacement was completed quickly. We're glad you found our facilities clean and staff polite. Thank you for your positive feedback!
Very good service and good job well
Very good service and good job well
done am very happy thanks and steff in reception very friendly
June 4, 2026
Reply from National Windscreens - Leeds
We're so pleased you received very good service and a job well done. We're also glad our reception staff was friendly. Thank you!
Windscreen replacement
Windscreen replacement was scheduled to take up to 4 hours but was completed in 2.5 hrs. Comfortable waiting room with internet connection. Friendly helpful staff.
May 31, 2026
Reply from National Windscreens - Leeds
We're happy to hear that your windscreen replacement was completed efficiently and that you found our waiting room comfortable. We appreciate your kind words about our friendly staff.
Both guys know well the job and very…
Both guys know well the job and very pleased with the work from start to finish very professional . Many thanks 😊😊😊😊😊
June 2, 2026
Reply from National Windscreens - Leeds
We're so pleased you were happy with our team's professional work from start to finish. Thank you for your kind feedback!
Reply from National Windscreens - Leeds
We're delighted to hear our fitter was on time and friendly. Thank you for your kind words!
Great company to deal with
Great company to deal with. Great communication and fitters. Very pleased with everything.
May 29, 2026
Reply from National Windscreens - Leeds
We're so pleased you had a great experience with our company, communication, and fitters. We appreciate your positive feedback!
Reply from National Windscreens - Leeds
We appreciate your kind words! We are so glad you were pleased with our service.
Prompt and efficient
The technician called to tell me he was on his way and about twenty minutes away.
He replaced the window and hoovered every piece of glass out of the car.
Great service.
May 20, 2026
Reply from National Windscreens - Leeds
We are so glad to hear about your great experience with our technician. We appreciate you sharing your positive feedback!
Reply from National Windscreens - Leeds
We appreciate your kind words about our staff!
Reply from National Windscreens - Leeds
We're so glad we did a fabulous job on your windscreen! Thank you!
Messaged me on the day and arrived on…
Messaged me on the day and arrived on time, had windscreen replaced in 45 mins , very friendly and polite and professional….even helped me fix my trim down on my roof would definitely recommend this company
May 14, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that our technician arrived on time and provided such efficient and helpful service. We're glad you would recommend us!
Great efficent experiance at the Leeds…
Great efficent experiance at the Leeds branch , great team and super polite.
Job was completed ahead of schedule would reccomend
May 13, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're so happy to hear you had a great experience at our Leeds branch and that the job was completed ahead of schedule.
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