The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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See what reviewers are saying
Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
Company replied
We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Reply from National Windscreens - Leeds
We appreciate you sharing that our service was helpful and professional! We are so happy you were pleased.
Professionals
I had my windscreen replaced at national Windscreens and I haven’t had any issues with it. The old windscreen had a chip which affected the calibration and wipers operation in automatic. That has then worked well since replacing the windscreen.
March 29, 2026
Reply from National Windscreens - Leeds
We appreciate you sharing your experience. We're happy to hear that you haven’t had any issues since replacing the windscreen and that the calibration and wipers operation in automatic are working well.
A first class professional
A first class, efficient service carried out by a caring professional.
March 27, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We are so happy to learn that you received a first class and efficient service from a caring professional.
It was a very easy experience
It was a very easy experience. Dropped the car off and picked it up earlier than expected. No complaints at all.
March 26, 2026
Reply from National Windscreens - Leeds
We're happy the experience was easy for you, and that the car was ready sooner than expected. We appreciate your feedback and are glad you were satisfied.
Reply from National Windscreens - Leeds
We appreciate you sharing that our service was excellent, easy to book, and deal with! We are so happy you were pleased with us.
Reply from National Windscreens - Leeds
We're happy the process was uncomplicated for you and completed promptly. Thank you for your positive feedback; we appreciate it.
Great service
Nice simple booking process. Dropped car off and received a message when ready to collect. Great service and new windscreen replacement.
March 24, 2026
Reply from National Windscreens - Leeds
We're happy to hear that you found the booking process simple and that you were informed when your car was ready. We appreciate your feedback on our service and new windscreen replacement.
Reply from National Windscreens - Leeds
We appreciate you sharing that our service was quick, friendly, and expert! We are so happy you had a great experience with us.
Reply from National Windscreens - Leeds
We appreciate you sharing that the job was seamless and all went well! We are so happy you had a positive experience with us.
Reply from National Windscreens - Leeds
We appreciate you sharing that our team was friendly, competent, and very helpful! We are so happy you were pleased with our service.
Reply from National Windscreens - Leeds
We appreciate you sharing that we did a great job with quick fixes! We are so happy you were pleased with our service.
Kept you updated on when work would be…
Kept you updated on when work would be done. Done quickly and efficiently.
March 17, 2026
Reply from National Windscreens - Leeds
We appreciate you taking the time to leave us feedback. We're so happy to learn that you were kept updated and that the work was done quickly and efficiently.
Couldn't really fault it good website…
Couldn't really fault it good website good service,good Leeds lads.
March 18, 2026
Reply from National Windscreens - Leeds
We're happy to hear that you had a positive experience with our website and service. We appreciate you taking the time to leave your kind feedback!
Great service
Great service. It was quick and communication was perfect. Technician called me to update me and also received the link to track him as well as reminders of my appointment and what was going to be done in details.
March 12, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that our service was quick and our communication was perfect. We're also glad you were updated by the technician and received tracking and reminders.
Good professional service.
March 10, 2026
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Leeds
We're happy to hear that your visit was easy and helpful. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Leeds
We appreciate you sharing that our service was professionally done! We are so happy you were pleased with us.
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience, and we appreciate you taking the time to share your feedback. Thank you for your review!
Excellent fast service
March 11, 2026
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Glass not fitted correctly and made…
Glass not fitted correctly and made noise when driving, creaking. Tried to fob me off saying the glue hadn’t dried. Luckily I part exchanged the van a week later as couldn’t afford to be without my van for another half a day while they took it out and fixed it
February 26, 2026
Reply from National Windscreens - Leeds
We're sorry the glass installation caused noise and inconvenience. We appreciate your feedback and will review our fitting process to prevent similar issues.
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