The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
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Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Great efficent experiance at the Leeds…
Great efficent experiance at the Leeds branch , great team and super polite.
Job was completed ahead of schedule would reccomend
May 13, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're so happy to hear you had a great experience at our Leeds branch and that the job was completed ahead of schedule.
The fitter telephone me to let me know…
The fitter telephone me to let me know that he was on his way. He was polite and efficient and did a good job.
May 7, 2026
Reply from National Windscreens - Leeds
We're so pleased to hear our fitter was polite, efficient, and did a good job. Thank you for your kind words!
Would highly recommend
Great service, friendly professional staff, quick service. No question too daft. Even had WiFi so I could do some work whilst I waited for it to be sorted
May 12, 2026
Reply from National Windscreens - Leeds
We're so glad you had such a positive experience with our friendly and professional team! We appreciate your kind words and are happy our WiFi was helpful.
Good service job done just wish they…
Good service job done just wish they had more time slots. You can't get everything you want in life I guess, but all in all very polite, quick and efficient. Brilliant customer service too.
April 2, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're glad you found our service polite, quick, and efficient, with brilliant customer service. We'll consider your suggestion about more time slots.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Leeds
We appreciate you letting us know that the booking process was easy and that you found our communication, service, and staff to be great!
Misunderstanding with booking but the…
Misunderstanding with booking but the guys at Leeds were great, the car was booked in that day and every effort was made to ensure the work was completed as quickly as possible. Thankyou
April 29, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that the team at Leeds were great and made every effort to complete the work on your car quickly, despite the booking misunderstanding.
Reply from National Windscreens - Leeds
We appreciate you taking the time to share your positive experience. We are happy to hear that our service was helpful to you.
Reply from National Windscreens - Leeds
We're happy to hear that everything was good! Thank you for your positive feedback; we appreciate it.
Really simple and fuss free process
Really simple and fuss free process, from booking to completion. My car was very clean inside with no stray particles of remaining glass. 10/10 👍
April 29, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to learn that you found the process simple and fuss-free, and that your car was very clean upon completion.
Reply from National Windscreens - Leeds
We appreciate you sharing that our staff was friendly and helpful! We are so happy you were pleased with our service.
Efficient service from booking…
Efficient service from booking appointment to having windscreen
April 21, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're so glad to hear that you were happy with the efficient service from booking to windscreen replacement.
Booking the appointment was very easy…
Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or disconnected the washer pipe. I’ll be taking this up with their manager.
April 22, 2026
Reply from National Windscreens - Leeds
We appreciate your feedback and are glad the booking process was easy. We're sorry to hear about the screen washer issue after the replacement. We will look into this with our team.
Reply from National Windscreens - Leeds
We appreciate you letting us know that customer satisfaction is top notch! We are so happy you were pleased with us.
Reply from National Windscreens - Leeds
We appreciate you sharing that our staff was knowledgeable, and the refit went great! We are so happy you were pleased with our service.
Excellent service
April 17, 2026
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Awesome service
Awesome service. Came, delivered and then left. Lovely guy too. Super service
February 26, 2026
Reply from National Windscreens - Leeds
We appreciate you sharing your feedback! We are so glad you received awesome and super service from our team. Thank you for your review.
Fantastic
Attended to me in time. Regular updates. Opportunity to wait while me car window replacement went on. Thank you for that coffee.
April 10, 2026
Reply from National Windscreens - Leeds
We're happy to hear that you were attended to promptly and received regular updates. We're also glad you appreciated the opportunity to wait and enjoy a coffee while your car window was replaced.
Windscreen been done about a week now…
Windscreen been done about a week now so far so good
Friendly staff great service very professional service.
Only slight negative was email asking to pay my insurance excess before job was done. Which may be common practice but think it would have been better to do the job first.
April 6, 2026
Reply from National Windscreens - Leeds
We're glad you're happy with the windscreen replacement and our team's professionalism. We appreciate your feedback regarding the payment request timing and will consider your comments as we review our processes. Thank you.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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