The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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See what reviewers are saying
Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Friendly staff
Friendly, knowledgeable & polite staff.
Excellent workmanship.
Kept informed of job progress.
October 3, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing your positive experience! We're happy to hear that you found our staff friendly, knowledgeable, and polite, and that you were kept informed of the job progress and received excellent workmanship.
very good service and quick
September 25, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing your feedback. We are so happy you found our service very good and quick. Thank you for your review!
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Leeds
We're happy to hear that the fitter provided a polite and professional experience. Thank you for your positive feedback; we appreciate it.
Helpful and friendly service
Fast, friendly service, from making the booking online, using the user-friendly website to dropping off and collecting my car from the workshop.
The staff at the Leeds centre were extremely polite and helpful, and the job was carried out quickly and neatly.
Thank you!
September 17, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to share your feedback. We're happy to hear that you found our website user-friendly and that you experienced fast, friendly service. It's great to know the staff at the Leeds centre were polite and helpful, and the work was completed quickly and neatly.
Very efficient service.
August 29, 2025
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Booking the repair was quick and simple. The engineer was punctual, quick& polite.
September 4, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to leave us a review. We're happy to hear that you found booking quick and simple, and that the engineer was punctual and polite.
I booked online over the weekend
I booked online over the weekend. I had booked for a Thursday. On the Monday morning, your engineer called to say he was nearby, and if I was available, and only if it was convenient for me, he could come straight round and do the repair then.
So, not only did I get the chip repaired 3 days early, it freed up the morning I was expecting to have to wait for you to arrive.
In addition to this, the engineer noticed an additional very small chip on my side of the windscreen, and filled this in for me too.
Outstanding service.
September 8, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing your positive experience. We're happy to hear that the engineer was able to accommodate you with an early repair and address the additional chip. Thank you for your outstanding review!
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
On time and very efficient.
August 28, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you found our service efficient and punctual. Thank you for your positive feedback!
I am really grateful for what Mr
I am really grateful for what Mr. Matt from National Windscreens has done and how friendly he was.
My car was broke into last weekend and the following Monday Mr. Matt came to my house and vacuum the glasses and fix my window within 1 hour.
Thanks for your great service.
September 2, 2025
Reply from National Windscreens - Leeds
We're happy to hear that we could assist you promptly after the break-in. It's great to know that the service provided was helpful and efficient in resolving the issue with your car window. Thank you for your positive feedback!
Reply from National Windscreens - Leeds
We appreciate your kind words! We're happy our team provided a positive experience for you. Thank you!
Very informative and first class service
August 29, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you found our service informative and first class. Thank you for your review.
Very happy wih service
Was through my Insurance. Booking was quick online. Job was done at home which was more convenient. Technician called when he was on his way and was friendly and informative. All done in approx 1hr.
August 28, 2025
Reply from National Windscreens - Leeds
We're happy to hear that booking through your insurance was quick and easy. We're glad the at-home service was convenient, and the technician was friendly and informative. Thank you for your positive feedback!
A good professional service
A good professional service, good communication about our time slot. The windscreen looks good and we have had no further problems. Polite helpful staff.
Only negative was we had to go into Leeds because the timespan given was 4 hours, they said they would text when it was ready but I eventually phoned them and it was actually ready but they hadn’t let us know. Doesn’t affect the quality of the work which was good.
August 27, 2025
Reply from National Windscreens - Leeds
We're glad the service and communication regarding your appointment were helpful, and that you're happy with the windscreen. We appreciate your feedback about the text notification and will review our procedures to improve our communication. Thank you!
Great speedy friendly service.
August 20, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our great, speedy, and friendly service.
Excellent customer service
August 18, 2025
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and welcoming staff.
Very friendly and welcoming staff.
Replacement window was fitted on time.
Admin and payment arrangements were speedy and efficient.
August 13, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to leave us a review. We're happy to hear that you found our staff friendly and welcoming and that the replacement window was fitted on time. We're also glad the admin and payment arrangements were speedy and efficient.
Man that took my call (sorry can not…
Man that took my call (sorry can not remember his name) calmed me down was so helpful and informative thank you so much!
August 11, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful and informative during your call and eased your concerns.
Easy to arrange and professional response.
Easy to arrange. Prompt turnout and professional repair.
August 14, 2025
Reply from National Windscreens - Leeds
We're happy to hear that arranging the repair was easy, and the service was prompt and professional. Thank you for your positive feedback!
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