The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Reply from National Windscreens - Leeds
We are happy to hear that you received quick, effective assistance. We appreciate your feedback very much.
Windscreen chip repair in driveway
Windscreen stone chip repair done in driveway. Completed in around 15 mins and almost invisible! Convenient, quality service.
November 5, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you found our service convenient and of high quality. It's great to know the windscreen repair met your expectations with such efficiency. Thank you for your positive feedback!
Reply from National Windscreens - Leeds
We're glad you found our answers helpful and honest. We appreciate your feedback and time!
Clearly managed and exceeded my expectations
Clearly managed and exceeded my expectations from drop off time, through to pick up and measures to be followed to maximise the drying time for the screen adhesive.
The Team communicated and interacted well with me verbally and via text to keep me fully informed.
November 13, 2025
Reply from National Windscreens - Leeds
We're happy to hear that your expectations were exceeded from drop-off to pick-up. We're also glad our team communicated effectively with you to keep you informed. Thank you for your positive feedback!
Great service, lads I the office were very friendly and accommodating.
Very punctual
November 7, 2025
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
The engineer contacted me the day before my appointment. Came to the house and sorted the windscreen.
Lovely guy and very efficient
November 6, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the engineer contacted you promptly and efficiently sorted your windscreen. We appreciate your positive feedback and are glad you enjoyed your experience.
Fantastic Service
Fantastic Service, very quick and while I waited with no issues and a brand new window that you couldn't tell had been replaced. Very Happy!
July 18, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you received fantastic and quick service and that you are very happy with your new window replacement.
Reply from National Windscreens - Leeds
We are so grateful for your kind words and appreciate you taking the time to share your positive experience with us!
great service and issue quickly resolved
fitted perfectly had issue with interior lights and electric windows not working after (not the fitting engineers fault) was quickly resolved fantastic service from the Leeds team
October 31, 2025
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience and that the fitting was perfect. We appreciate your positive feedback regarding the quick resolution from the Leeds team concerning the electric windows and interior lights. Thank you!
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you had a great experience with our quick turnaround and communication.
Great service...simple as that
October 22, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our great service. Thank you for your feedback!
Excellent service and good…
Excellent service and good communication my windscreen was replaced through my insurance and I was pleased with the job done.
October 15, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that you received excellent service and good communication, and you were pleased with the windscreen replacement through your insurance.
Fast efficient and friendly service
October 15, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback. We are so glad you were pleased with our fast, efficient, and friendly service. Thank you!
Replacement windscreen on Volvo V70
Replacement windscreen on Volvo V70. Took about 2.5hrs, no issues, everything calibrated and working afterwards.
October 15, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the windscreen replacement on your Volvo V70 went smoothly! We appreciate your positive feedback regarding the service and calibration. Thank you!
Less than 2 hours to complete the job
Less than 2 hours to complete the job, very clean and tidy
October 9, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the job was completed quickly and cleanly. Thank you for your positive feedback; we appreciate it very much!
Executed my replacement windscreen…
Executed my replacement windscreen without any issue.
October 9, 2025
Reply from National Windscreens - Leeds
We're glad you had a seamless windscreen replacement experience. Thank you for your positive feedback; we appreciate it greatly.
I had the incident just before lunch on…
I had the incident just before lunch on Friday called the insurance company they gave me the number for the glass repair and it was all fitted just after lunch by two brilliant young men who were very clear and efficient So A Big Thankyou from me
October 11, 2025
Reply from National Windscreens - Leeds
We appreciate you taking the time to share your positive experience. We're happy to hear the service was so quick and efficient, and that the technicians were clear and helpful. Thank you!
The staff are lovely
The staff are lovely. Everyone I dealt with was fantastic, polite and friendly.
I wish it was more clear that selecting home won’t work on vehicles with certain features and if weather is bad. Could’ve saved myself a lot of waiting around
October 2, 2025
Reply from National Windscreens - Leeds
We appreciate your kind words about our staff! We're sorry for any confusion regarding the limitations of the home option with certain vehicles or weather conditions. We'll review how this information is presented to help prevent similar situations. Thanks for your feedback.
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our great service and that we arrived as scheduled. Thank you very much!
Excellent staff members
Excellent staff members, replaced my windscreen as quick as they could,
Highly recommend :)
September 24, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you received excellent service and that your windscreen was replaced as quickly as possible.
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