The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... See more
Company replied
Location
Switch locationUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
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Great friendly staff, service was great, told us what was available if we were to wait & where the bus stops were if we wanted to go into the city. Excellent service highly recommended. Great communic... See more
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We got given a day we were happy with and like they said the technician called me on the morning to let us know what time he was looking to get to us. The tracking system was spot on and the technicia... See more
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Booking the appointment was very easy and confirmation was sent. The windscreen replacement was satisfactory however since it was done my screen washer no longer works. They have either trapped or dis... See more
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Company details
About National Windscreens - Leeds
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, United Kingdom
- 0113-347-0135
4.8
Excellent
652 reviews
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Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service reliable communication…
Great service reliable communication very good.
Friendly staff
Would highly recommend them
January 15, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear you received great service, reliable communication, and found our staff friendly. Thank you for recommending us!
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our quick and no hassle service.
Had a great service
Had a great service. Managed to get a quick appointment - even on New Year’s Eve, the team were great
January 1, 2026
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you received great service and a quick appointment, especially on New Year’s Eve.
Reply from National Windscreens - Leeds
We appreciate you sharing! We are so happy you were pleased with our quick service and friendly staff. Thank you!
Excellent joined up service
Excellent joined up service. Felt looked after and valued.
Faultless communication channel via email and text.
A brilliant service with outstanding results.
December 24, 2025
Reply from National Windscreens - Leeds
We're happy to hear that you felt valued and looked after. It's great to know our communication worked well for you, and we appreciate your kind words about our service and results.
Had to wait a couple of weeks to…
Had to wait a couple of weeks to arrange supply and figment of windscreen.
Once arrived at centre work was completed 👍 to and excellent standard. Well done team Leeds centre
December 23, 2025
Reply from National Windscreens - Leeds
We appreciate your feedback and are glad the work was completed to a high standard. We're happy to hear that the team provided excellent service, despite the wait to arrange the service.
Reply from National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Leeds
We're happy to hear that you consider our services a good value and that you are pleased with the results. Thanks!
Excellent and professional service
December 9, 2025
Reply from National Windscreens - Leeds
We appreciate you sharing that our service was excellent and professional! We are so happy you had a positive experience.
Nobody knows what's going on
I had to arrange to speak to six different people to deal with the appointment to replace a rear windscreen. Each time I had to wait for an hour to speak to someone. To check the appointment one of the operators tried to speak to the engineer and the local branch both did not answer. After waiting a week unsure whether the fitter would be available he rang to say he was half an hour away.
December 11, 2025
Reply from National Windscreens - Leeds
We appreciate you bringing this to our attention. We are very sorry to hear about the difficulties you experienced arranging your rear windscreen replacement and the repeated delays in communication. We'll review this internally to improve our appointment and communication processes.
Fabulous job.
Fabulous job.
Great customer service.
Finished ahead of the time they said it would take.
Clearly communicated
Brilliant
December 5, 2025
Reply from National Windscreens - Leeds
We appreciate your positive feedback! We're happy to hear that you received great customer service and that the work was completed promptly with clear communication.
Was such an easy process
Was such an easy process. Dropped off went shopping started heading back and recieved message on route that work was completed. Was so quick and stressfree. Staff were lovely and efficient. Gave me aftercare advise.
November 29, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the process was easy and quick for you. It's great to know that our staff were lovely and efficient, and that the aftercare advice was helpful. Thank you for your positive feedback!
Had a chipped windscreen after storm…
Had a chipped windscreen after storm Claudia, was insured and the process was quick and easy, I took a picture of said chip and after initially coming to repair the chip they booked it in for a new windscreen replacement, this was all done at my house. Very grateful and thanks again.
November 26, 2025
Reply from National Windscreens - Leeds
We're happy to hear that the process was quick and easy following the storm damage. We appreciate you taking the time to share your positive experience with us and are grateful we could assist you with your windscreen replacement at your home.
The guy came on time and replaced my…
The guy came on time and replaced my windscreen
November 29, 2025
Reply from National Windscreens - Leeds
We're happy to hear that our service met your expectations with promptness and efficiency. Thank you for your positive feedback!
Reply from National Windscreens - Leeds
We are so glad that you felt welcomed and found our people friendly. Thank you for your positive feedback!
Reply from National Windscreens - Leeds
We're happy to hear that the process was easy and efficient for you. Thank you for your positive feedback; we appreciate it greatly.
New windscreen
2 very helpful and friendly technicians fitted my new windscreen at my home. Was kept informed before my appointment as to when they were expecting to arrive. Fitting was speedy and with attention to detail. I was given advice after the fitting as to what I should and shouldn't do for the next few days. Fast and efficient service. Thank you!
November 26, 2025
Reply from National Windscreens - Leeds
We're happy to hear that our technicians were helpful and efficient during your windscreen fitting. We appreciate your positive feedback regarding the speedy service and attention to detail. Thank you!
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience with us, and we appreciate your positive feedback on our quick service.
Reply from National Windscreens - Leeds
We're glad you enjoyed your experience with us! Thank you for recommending our service; we appreciate it greatly.
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