Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... See more
Company replied
Location
Switch locationUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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See what reviewers are saying
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... See more
Company replied
⭐⭐⭐⭐⭐ Excellent service! They kept my car a little longer than expected, but they kept me updated every step of the way, so I always knew what was going on. My MOT was due, and they made sure everythi... See more
Company replied
The transition from booking my car in, taking it in, the replacement and then finally picking up the car was all done smoothly and efficiently The staff were confident, professional, polite and... See more
Company replied
Company details
About National Windscreens - Leicester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, United Kingdom
- 0116-340-0393
4.4
Excellent
828 reviews
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Very efficient excellent repair work
June 11, 2026
Reply from National Windscreens - Leicester
We appreciate your kind words about our efficient repair work.
Very good, no issues
Very good service, unfortunately I didn't fill in the APP correctly so they thought id got a screen repair not a replacement so I had to wait till one was available, however they still returned very quickly
June 9, 2026
Reply from National Windscreens - Leicester
We're happy to hear you received very good service despite the initial app misunderstanding. We appreciate your patience and are glad we could still return your item quickly.
Very professional very well organised …
Very professional very well organised experience
June 4, 2026
Reply from National Windscreens - Leicester
We're so glad you had a professional and organized experience!
Excellent service
Excellent service, great focus on the customer and attention to detail.
June 8, 2026
Reply from National Windscreens - Leicester
We are so pleased you experienced excellent service and attention to detail. Thank you!
Reply from National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Excellent service. Only minor complaint was that I was expecting a call to say the work was done but didn’t get one. I then couldn’t contact the workshop directly.
June 4, 2026
Reply from National Windscreens - Leicester
We appreciate your feedback. We apologize for the missed call and the difficulty reaching us. We are reviewing our communication process.
No text before arrival and left smears…
No text before arrival and left smears on the windscreen
May 29, 2026
Reply from National Windscreens - Leicester
We're sorry for the issues you experienced. We'll address the communication and cleaning concerns.
Good quick service...
June 1, 2026
Reply from National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Leicester
We're glad every detail was handled professionally!
Reply from National Windscreens - Leicester
We appreciate your positive feedback!
Reply from National Windscreens - Leicester
We're glad our office staff was helpful and efficient. Thank you!
Reply from National Windscreens - Leicester
We're so pleased our team replaced your window quickly. Thank you for your feedback!
Reply from National Windscreens - Leicester
We appreciate your feedback! We're glad we met your expectations.
Reply from National Windscreens - Leicester
We're happy to hear that. Thank you for your feedback.
I dropped off my car at the requested…
I dropped off my car at the requested time to have a new windscreen fitted. After 3.5hrs I received a txt message to say my car was ready to collect. I set off back to the garage only to find my car still sat where I left it with the broken screen still on it. When I went to reception to question what was going on I was told the txt message was sent by mistake. It appeared to me that they were aware an error had been made with the messaging and rather than correct it I was allowed to return to find the screen not changed and an additional hours wait.
May 22, 2026
Reply from National Windscreens - Leicester
We sincerely apologize for the miscommunication and the inconvenience this caused. We understand your frustration and are reviewing our messaging system to prevent similar errors. Thank you for bringing this to our attention.
Quickly back on my way
Something hit my windscreen on the M1 and cracked it. Found the nearest depot of National Windscreens, as they are approved by my insurance company. Went in, very friendly staff, they did the repair there and then, they sorted out the paper work and made me a coffee. A quick repair later and I was on my way. Spot on.
May 21, 2026
Reply from National Windscreens - Leicester
We're so pleased to hear we could assist you quickly after your windscreen incident on the M1. We're glad our team provided friendly service and a prompt repair, getting you back on your way efficiently.
Windscreen replaced on the day of my…
Windscreen replaced on the day of my choosing. Work commenced as soon as I dropped my car off at 8:30. Work completed & car ready to collect by 11:00.
Staff efficient & courteous.
May 25, 2026
Reply from National Windscreens - Leicester
We're delighted to hear the windscreen replacement was completed efficiently on your chosen day. We appreciate your positive feedback on our staff's efficiency and courtesy.
Staff were very friendly and helpful as…
Staff were very friendly and helpful as I was having to wait while repair was done they assured me it would be first in and done as soon as possible which was the case can't fault the work and time taken, it was an insurance claim and they handled the whole process would highly recommend
May 19, 2026
Reply from National Windscreens - Leicester
We appreciate you sharing your feedback. We're happy to hear our team was friendly and helpful, ensuring your repair was handled efficiently. It's great to know you were satisfied with the work and how we managed your insurance claim.
Reply from National Windscreens - Leicester
We appreciate your feedback.
Reply from National Windscreens - Leicester
We are so happy our staff was helpful and quick. Thank you for your kind words.
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