Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... See more
Company replied
Location
Switch locationUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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See what reviewers are saying
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... See more
Company replied
⭐⭐⭐⭐⭐ Excellent service! They kept my car a little longer than expected, but they kept me updated every step of the way, so I always knew what was going on. My MOT was due, and they made sure everythi... See more
Company replied
The transition from booking my car in, taking it in, the replacement and then finally picking up the car was all done smoothly and efficiently The staff were confident, professional, polite and... See more
Company replied
Company details
About National Windscreens - Leicester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, United Kingdom
- 0116-340-0393
4.4
Excellent
828 reviews
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The service was great
The service was great. The only downside it is they cannot come to your house.
May 16, 2026
Reply from National Windscreens - Leicester
We're glad you enjoyed our service! We understand the convenience of home visits and appreciate your feedback.
They was professional and did the…
They was professional and did the windscreen replacement with professionalism.
May 19, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback! We're glad our team provided professional service for your windscreen.
Avoid this company.
Update: As you can see below, National Windscreen has now apologised. Unfortunately this should have happened at the time rather than in response to a poor review.
Had to use this company due to arranging it through my insurance company. Had to wait a week for an appointment, then they didn't turn up! I have been told I have to wait another week and a half for a rearranged appointment. After the costs of taxis for a week and now a hire car, it would have been cheaper to pay the full cost and not go through the insurance company. Highly unprofessional and would never recommend them.
May 22, 2026
Unprompted review
Reply from National Windscreens - Leicester
Thank you for sharing your experience. We sincerely regret the inconvenience caused by the missed appointment and the subsequent delay. We understand your frustration with the additional costs incurred. We are reviewing our scheduling and communication processes to prevent such occurrences in the future.
Reply from National Windscreens - Leicester
Thank you for your positive feedback!
The important bit was very good
I was generally happy with everything apart from communication. It would have been helpful to know how long the process would take from the moment I arrived in reception. When I saw a technician I was told the time frame, so I found out eventually how long I had to kill. In the end I had time to go to somewhere to get a drink and use the toilet as there were no facilities at National Windscreens.
Regarding the actual replacing of the windscreen I couldn’t fault it.
May 15, 2026
Reply from National Windscreens - Leicester
We appreciate your feedback and are glad to hear you were happy with the windscreen replacement itself. We understand your desire for clearer communication regarding wait times upon arrival and the lack of facilities. We will review our reception process to ensure this information is provided sooner.
Perfect service from start to finish
May 14, 2026
Reply from National Windscreens - Leicester
We appreciate your kind words about our service. We are so happy you were pleased with us.
Staff very friendly and helpful
Staff very friendly and helpful. Offered to leave the cat with them whilst I was at work and they promptly advised when the car was ready. Easy booking process too.
April 24, 2026
Reply from National Windscreens - Leicester
We're delighted to hear our staff was friendly and helpful, and that the booking process was easy. We appreciate your positive feedback!
Excellent service.
We were impressed with the helpful pleasant staff,and the speed at which the new windscreen was filtted. Booking process was quick and efficient.
May 9, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback. We're happy to hear that our staff was helpful and pleasant, and that the booking and fitting process was quick and efficient.
I have already done a survey
I have already done a survey
No WiFi working on my company laptop top apparently can't handle VPNs
No facilities had to base myself at Costa.
Carparking inadequate
May 7, 2026
Reply from National Windscreens - Leicester
We appreciate you taking the time to share your experience. We're sorry the WiFi and parking were not satisfactory, and that facilities didn't meet your needs for VPN use. We'll address these issues.
Reply from National Windscreens - Leicester
We appreciate you sharing that our people were friendly, quick, and efficient! We are so happy you were pleased with us.
Friendly and professional
Friendly and professional. The windscreen fits perfectly and the sensors and systems all work as they should.
May 1, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback. We're so happy to learn that you found our team friendly and professional and that the windscreen fits perfectly with all systems working.
Still waiting for a refund!
Paid for windscreen wipers at the same time they were the wrong size so unable to fit. I’ve chased 3 times and I’m still waiting for a refund. Appalling service
April 21, 2026
Reply from National Windscreens - Leicester
We regret that the incorrect wipers were provided and that the refund is still pending. We appreciate your feedback, and we're looking into this service issue.
Great communication
Great communication, available appointments, good job clearing out the broken glass, very pleased with the service
April 28, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback. We're so happy to learn that you were pleased with our great communication, available appointments, and the job clearing out the broken glass.
Great service
Very friendly and couldnt do enough to make the whole process as easy as possible.
May 4, 2026
Reply from National Windscreens - Leicester
We're happy to hear that our team made the process easy and provided friendly service. We appreciate you taking the time to share your positive experience!
All process starting from booking till…
All process starting from booking till fixing and giving the car back to the customer was fast and efficient.
April 22, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback. We're so happy to learn that the entire process, from booking to the return of your car, was fast and efficient for you.
Excellent.
Excellent.
I was advised on my appointment that it could be up to a four hour wait, but windscreen was done in under 2 hours I was very impressed with their friendly staff and service.
April 17, 2026
Reply from National Windscreens - Leicester
We're happy to hear that you were impressed with our friendly staff and speedy service. We appreciate your positive feedback regarding the windscreen replacement being completed in under two hours.
Fast and friendly service
April 27, 2026
Reply from National Windscreens - Leicester
We appreciate you sharing that our service was fast and friendly! We are so happy you were pleased with us.
Reply from National Windscreens - Leicester
We appreciate you sharing that the service was very good from start to finish! We are so pleased with your feedback.
Spot on AAA*
April 18, 2026
Reply from National Windscreens - Leicester
Thank you for your positive feedback!
Great greeting on a Bank Holiday Friday…
Great greeting on a Bank Holiday Friday and the car was ready within the timescale quoted. Very efficient service with a smile.
April 17, 2026
Reply from National Windscreens - Leicester
We appreciate your positive feedback! We're happy to learn that you received a great greeting and that the car was ready within the quoted timescale.
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