Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.
Company replied
Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
Company replied
Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the sa... See more
Company replied
From beginning to end the young technician, Jake, kept us fully informed of his arrival time. He presented himself in a confident manner, which in turn, gave us confidence in him. He also told us... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
549 reviews
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Reply from National Windscreens - Lincoln
We're delighted to hear about your positive experience. We strive to provide friendly and efficient service, and it's rewarding to know we met your expectations.
Reply from National Windscreens - Lincoln
We appreciate your kind words. We strive to provide excellent service and are glad you had a positive experience.
Clean and tidy waiting room
Clean and tidy waiting room. And pleasant staff Great job lads. Thanks
March 4, 2025
Reply from National Windscreens - Lincoln
Thank you for your positive feedback! We're delighted to hear you found our waiting room clean and tidy, and that you appreciated our staff. We strive to provide a comfortable and welcoming environment for our customers, and your review confirms we're on the right track.
Good service
I really appreciated getting a lift to where I work in the hospital as the new premises is quite a way out of Lincoln and I’m not familiar with local taxi firms. The chap who gave me a lift was really friendly. The windscreen replacement is doing the job so I’m happy with it.
March 7, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words. We are delighted to hear that you were happy with the lift to your new workplace and that the windscreen replacement is performing as expected. We strive to provide our customers with a positive experience and appreciate your feedback.
Very quick availability for at home…
Very quick availability for at home replacement windscreen only 2 days after I called. Jake and Jake replaced it for me, and thankfully remembered my black box tab as I didn't 😂 Great easy experience overall with no hassle :)
March 5, 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and hassle-free service, and it's wonderful to know that we were able to meet your expectations. Thank you for choosing us and for taking the time to share your feedback.
Very slick replacment process
Very slick replacment process; staff incredibly helpful. Thank you
February 27, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear you found the replacement process smooth and that our staff was helpful. We strive to provide excellent customer service, and your feedback is appreciated.
Reply from National Windscreens - Lincoln
We're thrilled to hear you had an excellent experience with our service and customer support. Your feedback means a lot to us and motivates us to continue providing the best possible service.
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear that you found our service quick and efficient. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Replaced windscreen had a sensors lens…
Replaced windscreen had a sensors lens not fitted correctly after two home visits to rectify fault that should have been sorted on first fitting.and had issues with removing dashcam from screen and lost backing from dashcam by fiters
February 18, 2025
Reply from National Windscreens - Lincoln
We understand your frustration with the windscreen replacement and the issues you experienced with the sensor lens and dashcam. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
The service was excellent
The service was excellent. Callum was polite and worked in a professional manner.
February 27, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
All round excellent service
All round excellent service, friendly staff on phone and excellent technician
February 23, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received, from our friendly staff to our skilled technician. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Very good windscreen replacement on my…
Very good windscreen replacement on my Nissan Micra.Technician Jake kept me informed by phone of his arrival time.Performed the replacement quickly and efficiently.I would recomend this company to my friends.Thank you Jake and Team.Stephen Geoffrey Newbery of Grantham,Lincolnshire.
February 27, 2025
Unprompted review
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the windscreen replacement on your Nissan Micra. We appreciate your feedback and are glad that you found our technician to be helpful and efficient. We will pass your compliments on to the team.
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad to hear you were pleased with our service.
The fitter arrived on time
The fitter arrived on time. He got on with the work & was sociable
February 12, 2025
Reply from National Windscreens - Lincoln
We're delighted to hear that your fitter arrived on time and was both efficient and friendly. We appreciate your positive feedback and are glad you had a positive experience.
Great team of technicians
Great team of technicians. Very helpful thank you. Saxilby lincoln
February 19, 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad to hear you had a positive experience with our team. Thank you for choosing our services.
Good service, but…...
Good service let down by the fact my car interior was full of glass shards and dirty boot prints on the carpets and door shuts
February 19, 2025
Reply from National Windscreens - Lincoln
We understand your disappointment regarding the condition of your car's interior. We strive to provide a clean and comfortable experience for all our customers. We appreciate your feedback and will take steps to ensure this doesn't happen again. Thank you for bringing this to our attention.
New windscreen fitted 19-02-2025 LEAKING !!
New windscreen fitted 19-02-2025 , 2 days later windscreen now leaking water into car. Contacted national windscreens to arrange fitting another windscreen ( hopefully properly this time).
February 19, 2025
Reply from National Windscreens - Lincoln
We understand your frustration with the leaking windscreen. We appreciate you contacting us about this issue and are sorry to hear about the inconvenience it has caused. We will ensure your concerns are addressed promptly.
They we extremely kind on the phone and…
They we extremely kind on the phone and in person very tidy and consideret happy to explain after care of the windscreen.
February 17, 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was helpful and considerate throughout your visit. We strive to provide excellent customer service and are glad we were able to meet your expectations.
Top Job !
The two guys who came from Lincoln were very prompt and hardworking. They replaced my broken windscreen and left my Landrover nicely clean and took all the broken parts with them. They were both an absolute credit to National Windscreens.
February 13, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words. We're thrilled to hear that you were impressed with the promptness, hard work, and professionalism of our technicians. We appreciate your feedback and are glad to know that you were satisfied with the service provided.
A Good Job Done
They came when they said they would, they let me know they were on their way. The job was done efficiently. The technician explained that there was a risk of cracking but all went well. Unfortunately I can remember his name, but it was a week ago now. He deserves his bonus.
February 11, 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are delighted to hear that you had a positive experience. It's wonderful to know that the technician was professional, communicative, and completed the job efficiently. We're glad that everything went well, and we strive to provide excellent service to all our customers.
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