Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.
Company replied
Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
Company replied
Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the sa... See more
Company replied
From beginning to end the young technician, Jake, kept us fully informed of his arrival time. He presented himself in a confident manner, which in turn, gave us confidence in him. He also told us... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
549 reviews
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Such a long way to go so will make sure…
Such a long way to go so will make sure any future insurance uses Autoglass. The process was long but good just the location put me off.
April 17, 2025
Reply from National Windscreens - Lincoln
We appreciate your feedback and understand the inconvenience of traveling a long distance. We're glad you found the process itself to be good, and we'll take your comments about the location into consideration as we continue to improve our services.
Reply from National Windscreens - Lincoln
We're thrilled to hear about your positive experience with Jake. We appreciate your kind words and will share your feedback with him.
Great friendly and efficient service…
Great friendly and efficient service from the Saxilby NW Team.
A shout out to Sam and Callum and the Receptionist…. Think her name was Sue 😊
April 16, 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are thrilled to hear about the positive experience you had with our team. We strive to provide excellent customer service, and it's wonderful to know that Sam, Callum, and Sue were able to make your visit a pleasant one. Thank you for taking the time to share your feedback.
Excellent and very quick service
April 16, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind review! We're thrilled to hear you found our service excellent and quick. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Reply from National Windscreens - Lincoln
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We strive to provide exceptional customer experiences and are glad to hear you found our service great, friendly, and professional.
Location is too remote
Location is too remote. Cannot deliver or collect car without someone to take you there as middle of nowhere so will not reinsure car with company who uses remote service providers. Don’t think the address on this website is even updated to the current location!
Would be nice to get a window that is properly clean not drive away with big rings where stickers peeled
April 9, 2025
Reply from National Windscreens - Lincoln
We understand your frustration with the location and the inconvenience it caused. We appreciate your feedback and will work to improve our communication regarding location details. We strive to provide a positive experience for all our customers and will take your comments into consideration as we continue to improve our services.
We apologize for the unclean window. We take pride in our service and will address this with our team to ensure all vehicles are thoroughly cleaned before delivery.
Excellent service from start to finish.
Excellent service from start to finish. Vaughan the engineer was courteous, quick and very good at his job. Did a fantastic job of the repair.
April 8, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service and professionalism of our engineer. We strive to provide a positive experience for all our customers, and we appreciate you taking the time to share your feedback.
Arrived early
Arrived early, the guys got me in as soon as possible and I was away and on the golf course with in 3 hours.brilliant.
April 5, 2025
Reply from National Windscreens - Lincoln
We're thrilled to hear you had such a positive experience! We strive to provide efficient and friendly service, and we're glad you were able to get out on the golf course quickly. Thank you for your kind words and for choosing us.
Good sevice
April 4, 2025
Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great experience
Great experience, professional job, nice waiting room with drinks facilities and speedy service
March 28, 2025
Reply from National Windscreens - Lincoln
Thank you for your positive review. We're thrilled to hear that you had a great experience with our professional service and enjoyed the amenities in our waiting room. We strive to provide a speedy and comfortable experience for all our customers, and we appreciate your feedback.
Great chap
Easy booking , and time keeping updates on the day, fitter who came out was brilliant , very friendly and professional
March 27, 2025
Reply from National Windscreens - Lincoln
Thank you for your positive review! We are delighted to hear that you found the booking process easy, appreciated the timekeeping updates, and were impressed with the fitter's friendliness and professionalism. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated.
The team went over and above for me
The team went over and above for me, making sure my wait time was reduced so I could fetch my little boy from school. Very much appreciated!
March 28, 2025
Reply from National Windscreens - Lincoln
We are so happy to hear that our team was able to help you out! We strive to provide excellent customer service and it's wonderful to know that we were able to make a difference for you. Thank you for your kind words and for taking the time to share your experience.
Jake did a great job and very…
Jake did a great job and very informative of the process of repair
March 27, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're so glad to hear you were happy with the service and found the technician informative. We appreciate your feedback and are thrilled you found the repair completed to your satisfaction. We strive to provide excellent customer service, and your review confirms we're on the right track.
Prompt service
Prompt service. Personable telephone contact. Advice and professionalism of Jake Adams the engineer
March 25, 2025
Reply from National Windscreens - Lincoln
We are delighted to hear about your positive experience. We appreciate your kind words about our service and the professionalism of our engineer. We strive to provide excellent customer service and are glad that we were able to meet your expectations.
Reply from National Windscreens - Lincoln
We understand your frustration with not receiving a response to your survey. We value your feedback and are committed to improving our communication. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad to hear that you found our service helpful and timely.
Poor workmanship
Poor workmanship, disrespectful to my car as he sat on my dashboard with his feet on my seat, window seal not installed correctly and damaged my windscreen wiper and roof strip.
March 18, 2025
Reply from National Windscreens - Lincoln
We sincerely apologize for the negative experience you had. We understand your frustration with the workmanship and the disrespectful behavior. We will investigate this matter further and take appropriate action to ensure such incidents do not occur again.
Friendly staff
Friendly staff and quick and easy out no trouble, even came to my work to make things hassle free for me
March 18, 2025
Reply from National Windscreens - Lincoln
Thank you for your positive review! We are thrilled to hear that you found our staff friendly and our service quick and easy. We appreciate your business and are committed to providing hassle-free experiences for all our customers.
The work was carried out at my home…
The work was carried out at my home address, so very convenient. Fast and efficient.
March 8, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service convenient, fast, and efficient. We strive to provide prompt and effective solutions for our customers, and we're thrilled that we met your expectations.
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