Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.
Company replied
Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
Company replied
Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the sa... See more
Company replied
From beginning to end the young technician, Jake, kept us fully informed of his arrival time. He presented himself in a confident manner, which in turn, gave us confidence in him. He also told us... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
549 reviews
Asks customers to review
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Good communications
Good communications, very flexible to arrange a convenient time to get my car windscreen replaced.
May 31, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that our communications were helpful and that we could accommodate your schedule for your windscreen replacement. Thank you for your positive feedback!
Reply from National Windscreens - Lincoln
We're happy to hear that you had a friendly and efficient experience and that you are pleased with your new windscreen. Thank you for your positive feedback!
They were quick
They were quick and offered a comfortable place to relax whilst I waited with free coffee.
May 29, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that you found our service quick and our waiting area comfortable. It's great to know you enjoyed the complimentary coffee. Thank you for your feedback!
Reply from National Windscreens - Lincoln
We're happy to hear that our technician was helpful and on time. We appreciate your positive feedback!
National windscreens technician J.Adams
Promt, fast extremely professional service from my technician that came to my house to replace my van windscreen. And absolute diamond of a fella kind polite and extremely well mannered & knowledgeable. Unlike some he also took that extra customer care attention where it wasn't just a job to arrive at, complete then leave from onto the next one he genuinely seemed to enjoy his job taking a extremely high level of pride care and attention to detail with all of his work as well as also communicating well with a personal level of socialisations with myself throughout treating me as a equal respected mate as well as also a valued customer top marks all round top bloke top service in every department cheers mate appreciate the work and the chat too 👌
Technicians name was J.adams from lincoln branch i believe
May 8, 2025
Reply from National Windscreens - Lincoln
We're happy to hear about the prompt, professional service you received. It's great to know the technician was knowledgeable, polite, and took pride in their work, ensuring excellent customer care. We appreciate your kind words and are glad you enjoyed the experience. Thank you for your feedback!
Reply from National Windscreens - Lincoln
We appreciate your feedback and are glad you found our staff helpful and punctual.
Not great
Changed my appointment from a Saturday to Wednesday without letting me no? Rearranged for a Saturday again two weeks later for them to turn up with the wrong windscreen….didnt get any money back after I was told there would be…fitters did a great job in no time but bad customer service
May 12, 2025
Reply from National Windscreens - Lincoln
We understand your frustration with the recent experience. It sounds like there were some miscommunications and issues with the scheduling and windscreen. We strive to provide excellent customer service and apologize that your experience fell short of your expectations. We appreciate your feedback and will use it to improve our processes.
Good communication with the technician
Good communication with the technician. He got the job done efficiently
May 10, 2025
Reply from National Windscreens - Lincoln
We're thrilled to hear about your positive experience! We appreciate your kind words about the technician's communication and efficiency.
Excellent service from Jake
Jake was very friendly and accommodating. There was a mix up with the location for the fitting and Jake was happy to change at short notice. He was courteous and friendly, he completed the work quickly and to a high standard
May 10, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We are delighted to hear you had a positive experience with our technician. We appreciate your feedback regarding his friendly and accommodating nature, as well as his willingness to adapt to the change in location. We strive to provide excellent service and are pleased to hear you were satisfied with the quality and speed of the work completed.
Great efficient service
May 9, 2025
Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Our technician was Jake Adams
Our technician was Jake Adams.
Jake turned up exactly when he said he would, he was extremely polite and professional.
Jake was amazing, he spoke to me and told me how brilliant the company he worked for was, how they invested in the team and how well he was treat.
At some stage we have all worked for companies that are lacking insight and do not bother to invest in their people, so not only was Jake a credit to the company, I would also recommend the company due to Jake’s integrity.
We cannot recommend them enough, and Jake was just brilliant.
Highly recommend, and thank you Jake.
April 29, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you had such a positive interaction with our technician. It is wonderful to know that he was able to provide you with excellent service and that he was so impressed with our company culture. We are committed to investing in our team and creating a positive work environment, and it is rewarding to hear that this is reflected in our employees' interactions with our customers. We will be sure to pass your feedback along to Jake.
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad to hear that you had a positive experience.
Reply from National Windscreens - Lincoln
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service and communication great.
Windscreen change
Came to my home to do a whole windscreen change. Arrived in the time slot I chose and I'm very happy with the result. Great service, took around an hour and was very respectable and careful with my car.
Would happily recommend.
April 24, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear you were happy with the service you received. We appreciate your feedback about the technician's punctuality, professionalism, and care for your car. We strive to provide excellent service and are glad we met your expectations. We value your business and hope to serve you again in the future.
Brilliant!
The guys at Saxilby, Lincoln were amazing. When I was stranded with 2 dogs in the middle of nowhere because Uber wouldn't take the dogs I paid for (pet service) they made sure I got back to the accommodation before ringing me a few hours later to let me know my windscreen was done and the car ready for pick up. Brilliant guys, thank you!
May 1, 2025
Unprompted review
Reply from National Windscreens - Lincoln
We are so happy to hear about your positive experience. It sounds like our team in Saxilby went above and beyond to help you out in a difficult situation. We appreciate you taking the time to share your feedback, and we will be sure to pass it along to the team.
Your service is already the subject of…
Your service is already the subject of a complaint
April 25, 2025
Reply from National Windscreens - Lincoln
We understand your frustration and apologize for the inconvenience you've experienced. We value your feedback and will use it to improve our service.
Great service
Great service, clean and tidy after replacement really happy hats off to the two fitters
April 24, 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad you enjoyed our service.
The staff were great but the location is rubbish…
The staff were great but the location is on an industrial park with nothing close by!! Luckily my wait was only 2hrs 20 mins but they say to allow 4 hours! 🙁
April 17, 2025
Reply from National Windscreens - Lincoln
We appreciate your feedback and understand your disappointment with the location. We strive to provide a convenient experience for all our customers. We're glad you found the staff helpful and appreciate your patience during your wait.
All good
All good, on time, vehicle recalibrated and finished on time! Thanks Lincoln Depot
April 17, 2025
Reply from National Windscreens - Lincoln
We appreciate your positive feedback and are thrilled to hear that you were happy with our service. We strive to provide timely and efficient service, and we're glad that we were able to meet your expectations. Thank you for choosing us!
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