Excellent technician

Sent an email with what I thought was an appointment time of 8.30 to9.00am. Arrived at 8.25 no one in reception so went to workshop. Informed them I had bought my car in to vacant looks and the question between the two technicians "have you got a Mini booked in" a reply came "No but you have" Ask the question how long is it likely to be, not booked in until 11.30 then probably 2 hours. Receptionist arrives to inform me (a) the email with time on is a generic email. (b) She had sent me an email previous day saying not to bring the car in until 11.30am, news to me. Call wife who comes 17 mile and collects me. While waiting in the reception area I am inflicted with second hand radio with music I do not like so loud I can hear every lyric. Intolerable so move outside. On arriving home check email to see this email telling me not to bring car in until 11.30am. All email is, is a reminder that I have an appointment. I dislike being lied to! Collect car later in afternoon, call at reception and receptionist disappears and returns with a technician who is holding an ipad and says "Are you paying by Visa or Mastercard . To which I answer cash. To which he states " You can't have your car then" Having checked, nowhere does National Windscreens state they do not take cash. The whole experience is one I do not wish to repeat. The amount of inefficiency, disorganisation and customer care, the Lincoln Depot displays is abysmal. The staff lie and are generally not pleasant. Previously been to Scunthorpe depot and they were marvellous, could not do enough for the customer. If I could give Lincoln zero I would.

Easy to book repair online. The technician was faultless and the repair took less than 20 minutes

Fast service, fitted us in for hospital run

Job done right first time
It was done in the time I was told , online booking was very easy and no problem to change the booking date

Fitted screen, new screen was scratched in driver field of vision and needs to be replaced. Lost 5 hours of time, not happy and onsite team are a shambles.

They were totally honest. The windscreen we had was all scratched and an heating element was missing. The fitter rang us an said he wouldn't use it. I rang the company the next day and arranged another fitting. The fitter was on time and was very friendly. He explained what he was doing throughout as needed. He did a totally professional job.

Got the job done but left dirt all in my car and plastic bits everywhere.

Ernie who attended to my windscreen was very professional, friendly and competent. Quickly fixed my screen. No faults.

Good service
Great staff

The technician kept me well informed about the time of his arrival and arrived on time. He was extremely helpful and efficient and replaced the screen without any problems. A very pleasant gentleman who explained about the guarantee and the time I could use the car.

After screen replacement a breakage was detected on a wiper arm, no fuss, no delay, replaced and fixed thank you.

I had a great experience with National Windscreens in Lincoln. Booking was super easy, and the customer service was excellent from start to finish. The staff were friendly, pleasant, and made the whole process smooth and stress-free. Everything was done quickly and efficiently — couldn’t ask for better service.

Great communication and fitter, Jake was polite and efficient

Great communication, customer service was excellent, highly recommended. It was the National Windscreens in Saxilby Lincoln, not included in the drop down list of locations!

Arrived at appointment time, and Jake Adams the fitter talked me all through the process, great all round service.

From beginning to end the young technician, Jake, kept us fully informed of his arrival time.
He presented himself in a confident manner, which in turn, gave us confidence in him.
He also told us fully what he needed to do in an extremely professional way.
A very pleasant young man and a job well done. Many thanks.

Was very pleased with the experience, gentleman that fitted the windscreen was very friendly, informative and worked well.

Got a windscreen replaced under insurance last week. It’s a very standard car so there should have been no issues but there were problems from the start. One of the staff members rang me and explained rudely he would need access to something that he couldn’t get into so was unable to do the job. I managed to open it remotely and as soon as I done that he hung up without letting me know if all was ok. When I went to collect the car I paid, assuming there would be no issues but as soon as I stepped into the car I found dirty finger marks all over the white interior of the roof. The casing behind the rear view mirror was also hanging off. I brought this to their attention and they ‘tried’ to fix it. They said unfortunately they were unable to. I asked if they would be happy with the job if it was their car and they said no. The staff member kept walking away from me without explaining what was happening after I stated I was not happy. I was then offered another windscreen for a further £300+. Unsure why that is helpful as I’ve already paid insurance excess and they’ve done a botch job on a standard car. Extremely poor customer service from that one staff member. I complained that day but it was near to closing time. I had to chase up my complain 3x over 4 days (I was told I’d hear in a day, then 2 days…). Customer service has been slow and it’s difficult to actually get in contact with someone. When I do speak to someone they are friendly and I believe things are in the works but I feel like I’m not getting anywhere with a solution. The service as a whole is just not good enough. I appreciate people are busy but now wondering if there are so many complaints they are having difficulty keeping up. Only used this company as it was who my insurance works with. My advice would be to steer clear if you can.

Very friendly and efficient service from the whole team