My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventua... See more
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Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were... See more
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Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
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Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
557 reviews
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Reply from National Windscreens - Lincoln
We're happy to hear that you had a positive experience. Thank you for your kind words and for sharing your feedback with us.
Reply from National Windscreens - Lincoln
We appreciate you taking the time to share your positive experience. We're glad you were pleased with our fitter's service!
chip on windowscreen…
contacted me when on way and rang when on site,
very professional
September 10, 2025
Reply from National Windscreens - Lincoln
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our professional service and communication.
First class service
Vaughan was very professional and thorough in his explanation and work.
September 16, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that you found our service professional and thorough. Thank you for taking the time to share your positive experience with us!
Would recommend great service
Very prompt service all very professional screen was replaced and car was left as found
September 9, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that our service was prompt and professional. We appreciate your positive feedback regarding the screen replacement and the care we took with your car.
Reply from National Windscreens - Lincoln
We appreciate your positive feedback. We are happy to hear you received great service and your windscreen was replaced quickly.
Appalling Workmanship
Appalling workmanship at Saxilby Lincoln National Windscreens. The trim on the drivers side has been bent leaving a large gap to the windscreen which in turn means the trim doesn't lay flat or meet properly at the lower corner. The wide part of the trim on the passenger side bottom corner has been glued to the windscreen which would then mean the trim would be unusable if the windscreen had to be replaced in the future. There was glue fingerprints on the dash. So now I have to wait for customer services to sort the mess out. Would not recommend.
August 11, 2025
Reply from National Windscreens - Lincoln
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the trim, glue, and overall workmanship. We're currently reviewing this with customer services to find a resolution. Thanks for your feedback.
Cal did a fantastic job in record time
August 29, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that the service was fantastic and efficient. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Lincoln
We appreciate your positive feedback! We're so glad to hear that you found our service simple and efficient and our staff friendly.
The fitter was absolutely fantastic
The fitter was absolutely fantastic. He called before arriving and gave me an eta. Very polite and efficient.
They however didn’t send the window wipers and I’m yet to receive a credit for this.
August 27, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that the fitter provided excellent service! We appreciate your positive feedback regarding their punctuality and efficiency. We're sorry the wipers were missing and you haven't received credit. We'll investigate this right away. Thanks for bringing it to our attention.
All communication was clear and…
All communication was clear and precise, the technician was great, very professional and knowledgeable. The only issue was that at the original appointment the new screen was found to be damaged, this was immediately dealt with and a replacement screen ordered and fitted 2 days later. Now all good.
August 21, 2025
Reply from National Windscreens - Lincoln
We appreciate your positive feedback regarding our clear communication and the technician's professionalism. We regret the initial screen issue but are glad the replacement was quickly fitted. Thank you for your review.
Great advice and service
August 15, 2025
Reply from National Windscreens - Lincoln
We appreciate you sharing! We are so happy to hear that our advice and service were great for you.
Very prompt and excellent service
Very prompt and excellent service from the technician Vaughn
August 19, 2025
Reply from National Windscreens - Lincoln
We appreciate you sharing your experience! We are so glad to hear you received prompt and excellent service from our technician.
Easy to book
Easy to book, good choice of locations and a speedy replacement of the windscreen. Nice waiting area with good wi-fi
August 19, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that you found booking easy and appreciated the convenient locations and quick windscreen replacement. It's great you enjoyed our waiting area and Wi-Fi. Thanks for your feedback.
Easy to book and quick to complete!
Easy, quick, best windscreen repair I’ve had and I’ve had a lot as I commute 30000 miles a year
August 11, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that you found our windscreen repair service easy and quick! We appreciate your feedback, especially knowing how much you drive.
Really good people to deal with. …
Really good people very helpful and professional service. Great people to deal with.
August 11, 2025
Reply from National Windscreens - Lincoln
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Arrived on time and sorted the problem…
Arrived on time and sorted the problem quickly.You’re technician Vaughan was very informative and very helpful .
August 5, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that our service met your expectations! We appreciate your positive feedback regarding the prompt arrival and the informative assistance provided.
Much Room For Improvement
Nice guys fitting the screen but it took 3 attempts to achieve it.
A fault with the first windscreen and the wrong sscreen was oredered for the second visit.
By the third visit, my car was at a garage having other work carried out and was inconvenient for all.
I am only giving 2 stars because I dont feel it was the fault of the fitters, but other processes that let them and myself down. So not impressed at all.
July 31, 2025
Reply from National Windscreens - Lincoln
We appreciate your feedback and are sorry it took three attempts to fit the screen. We will review our processes to prevent similar issues. Thank you for acknowledging the fitters' efforts.
Very happy with the proffesional way…
Very happy with the proffesional way the technician did the job.
August 1, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that the technician's professionalism met your expectations. Thank you for sharing your positive experience with us!
Good Quick polite service
August 1, 2025
Reply from National Windscreens - Lincoln
We appreciate you sharing your experience with our polite and quick service! We are so glad you were satisfied with our work.
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