It simple and efficient. The staff were friendly.

The fitter was absolutely fantastic. He called before arriving and gave me an eta. Very polite and efficient.

They however didn’t send the window wipers and I’m yet to receive a credit for this.

All communication was clear and precise, the technician was great, very professional and knowledgeable. The only issue was that at the original appointment the new screen was found to be damaged, this was immediately dealt with and a replacement screen ordered and fitted 2 days later. Now all good.

Very prompt and excellent service from the technician Vaughn

Easy to book, good choice of locations and a speedy replacement of the windscreen. Nice waiting area with good wi-fi

Easy, quick, best windscreen repair I’ve had and I’ve had a lot as I commute 30000 miles a year

Really good people very helpful and professional service. Great people to deal with.

Arrived on time and sorted the problem quickly.You’re technician Vaughan was very informative and very helpful .

Nice guys fitting the screen but it took 3 attempts to achieve it.

A fault with the first windscreen and the wrong sscreen was oredered for the second visit.

By the third visit, my car was at a garage having other work carried out and was inconvenient for all.

I am only giving 2 stars because I dont feel it was the fault of the fitters, but other processes that let them and myself down. So not impressed at all.

Very happy with the proffesional way the technician did the job.

Superfast. Superprofessional. Nothing else to say.

On time well informed and pleasant experience

Im Sue, I was the receptionist/Administrator at Lincoln Depot. Just a few things to point out Mr Roberts isn't being truthful, when told about the email with a time slot, his response was I don't bother reading them emails. When asked if Visa or Mastercard, his response was cash, the fitter said we don't take cash, he replied thats because they don't trust you, he then turned to me and said the same
thing. He was a rude elderly man who thought he could speak to people how he liked. The fitter joked you cant have your car back then.

Thing is people come on here and lie. None of us are rude especially me. Im in my 60s not that I look it. But people think they can speak to me on the phone and in person like Im stupid

Disrespectful and entitled. Keyboard warriors.
I have dealt with and met some lovely people who came to have their windscreens repaired and I was always happy to help.

But I have decided to retire after 45 years dealing with ungrateful, rude people. It's time for me now.

The initial calls didn’t leave me with any confidence, including them wanting me to pay before the work. This was via an automated system, which didn’t work. When I finally managed to speak to someone, this was explained as my work was being sent to a franchise company, I needed to speak to them.
I spoke to the company nearest to me, and I have to say the lady receptionist was amazing and sorted everything out with ease.
The local service was excellent and if anything happens again, I would have no doubt going back.

It was very easy to book. Both members of staff that I dealt with on the phone were super friendly and professional. The first windscreen that was supplied to National turned out to be broken, so they rang me and re-booked, which was no bother.
On the day of the appointment the weather broke and was very wet, so I had a phone call from the technician - Jake - who explained that he wouldn't be able to fit the screen in the rain, whicj I already knew and understood. But We were able to get my van in my neighbours garage, and so Jake was able to fit the new screen easily.
He was also very friendly and professional and did a great job, quickly and with no mess.
All in all very pleased - thank you National Windscreens

Customer service was really good, the fitter was excellent and arrived at the arranged time, very efficient, tidy.

You appreciate many things I mentioned but the compensation Sue promised me after speaking with her line managers on the phone.
She said the waisted journey petrol and the £150 should be refunded.
Also, someone from the management should give me a ring.
That you should appreciate too and fulfill.

Fitted the wrong one. No problem, I accepted that. Gave me another appointment. Went there, just under 2 1/2 h return joury, apparently it was cancelled. No one informed me.

It was different glass company and needed to order from the main dealer.
Waited for 2 weeks, no one contacted me.

Cruise control, adaptive cruise, high beam and line assist were not working because the front top camera wasn’t adjusted/calibrated.

I was the one making the calls. They said, one glass company this and another glass company that.

Then rang me, Sue at the reception did her best, she was very helpful trying to sort me out at the time, fixed an appointment. I went there, the problem wasn’t with the glass fitted, it was with calibrations.

I was promised a compensation but no one from the management contact me.

They just left it.
Very unprofessional and inconsiderate

Jake was very pleasant and professional. He called us to let us know when he would arrive and left the car in a clean state.