Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.
Company replied
Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
Company replied
Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the sa... See more
Company replied
From beginning to end the young technician, Jake, kept us fully informed of his arrival time. He presented himself in a confident manner, which in turn, gave us confidence in him. He also told us... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.2
Great
549 reviews
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Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was ok but the state of my car…
Service was ok but the state of my car once it was complete was appalling
November 6, 2025
Reply from National Windscreens - Lincoln
We regret that the service did not meet expectations and that the vehicle's condition was unsatisfactory. We'll review this to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Once I got hold of the local depot the …
Once I got hold of the local depot the operative came to my address but could not say what time of day it would be. As it happened he called early morning so I was pleased with the service.
November 3, 2025
Reply from National Windscreens - Lincoln
We appreciate you sharing your experience. We're happy the operative arrived early. We regret not providing a specific time. Your feedback helps us improve our scheduling communication.
Poor Service
Still waiting after the first phone call to the Lincoln Branch on 17th October 2025
October 24, 2025
Reply from National Windscreens - Lincoln
We apologize for the delayed response. We value your feedback and will investigate this matter to improve our service. Thank you.
Reply from National Windscreens - Lincoln
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service, and that you were on your way quickly.
Fast friendly service highly…Great service
Fast friendly service highly recommended thank you:)
October 23, 2025
Reply from National Windscreens - Lincoln
We appreciate you sharing! We are so happy to hear about our fast, friendly service, and we appreciate your recommendation.
The team were really pleasant and…
The team were really pleasant and friendly, made me feel at ease and that I was leaving my car in good hands. Was a lot quicker than I was expecting it to take, and bonus have found no pieces of glass in my car. Definitely recommend!
October 17, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that our team made you feel comfortable and that the service was efficient. We appreciate your recommendation and are glad you were satisfied with the results!
The fitter was on time
The fitter was on time very respected and professional in his work 👏 only thing that's let the job down is I also ordered windscreen wipper blades but the was not in stock was told I could collect them from my local store but I have to pay for them again not good so now I've been waiting for my refund for the past 4 days and still nothing
October 10, 2025
Reply from National Windscreens - Lincoln
We're glad the fitter was professional. We regret the wiper blades were unavailable and that the refund is delayed. We'll look into this. Thanks for your feedback.
Communication none existent
Communication none existent. Get there for 8-30am didn’t start until 1pm. Middle of nowhere, wasted my time
October 2, 2025
Reply from National Windscreens - Lincoln
We regret your appointment started late and communication was lacking. We value your feedback and will review our processes to improve.
Reply from National Windscreens - Lincoln
We're happy to hear that our technician provided efficient and precise service! Thank you for your positive feedback; we appreciate it.
The people that come to do the window…
The people that come to do the window on my audi Q5 was very polite and was very helpful as was raining when they came and still managed to get my window done that day by letting me go to them and get it done instead of having to rebook a different day
October 2, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that the service was helpful and polite. We appreciate you taking the time to share your positive experience, especially given the weather challenges. Thank you!
Reply from National Windscreens - Lincoln
We're glad the fitter was friendly and efficient. Thank you for your positive feedback; we appreciate your time.
Reply from National Windscreens - Lincoln
We're happy to hear that you had a positive experience. Thank you for your kind words and for sharing your feedback with us.
Reply from National Windscreens - Lincoln
We appreciate you taking the time to share your positive experience. We're glad you were pleased with our fitter's service!
chip on windowscreen…
contacted me when on way and rang when on site,
very professional
September 10, 2025
Reply from National Windscreens - Lincoln
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with our professional service and communication.
First class service
Vaughan was very professional and thorough in his explanation and work.
September 16, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that you found our service professional and thorough. Thank you for taking the time to share your positive experience with us!
Would recommend great service
Very prompt service all very professional screen was replaced and car was left as found
September 9, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that our service was prompt and professional. We appreciate your positive feedback regarding the screen replacement and the care we took with your car.
Reply from National Windscreens - Lincoln
We appreciate your positive feedback. We are happy to hear you received great service and your windscreen was replaced quickly.
Appalling Workmanship
Appalling workmanship at Saxilby Lincoln National Windscreens. The trim on the drivers side has been bent leaving a large gap to the windscreen which in turn means the trim doesn't lay flat or meet properly at the lower corner. The wide part of the trim on the passenger side bottom corner has been glued to the windscreen which would then mean the trim would be unusable if the windscreen had to be replaced in the future. There was glue fingerprints on the dash. So now I have to wait for customer services to sort the mess out. Would not recommend.
August 11, 2025
Reply from National Windscreens - Lincoln
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the trim, glue, and overall workmanship. We're currently reviewing this with customer services to find a resolution. Thanks for your feedback.
Cal did a fantastic job in record time
August 29, 2025
Reply from National Windscreens - Lincoln
We're happy to hear that the service was fantastic and efficient. Thank you for your positive feedback; we appreciate it.
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