National Windscreens - Lincoln Reviews 

548
TrustScore 4 out of 5

4.2

Unit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB


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Rated 5 out of 5 stars

Easy to book, work was done quickly and to a good standard, tech explained everything and offered assistance should I have any issues.

Company replied

Rated 5 out of 5 stars

Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more

Company replied

Rated 5 out of 5 stars

Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the sa... See more

Company replied

Rated 5 out of 5 stars

From beginning to end the young technician, Jake, kept us fully informed of his arrival time. He presented himself in a confident manner, which in turn, gave us confidence in him. He also told us... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Glass Shop
  3. Auto Repair Shop

About National Windscreens - Lincoln

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom

  • 01522-620-031

4.2

Great

TrustScore 4 out of 5

548 reviews

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4.2

All reviews

(548)

22,833 reviews in the last 12 months

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Rated 5 out of 5 stars

Robin was very helpful

Robin was very helpful, efficient and pleasant. My only concern is that trying to find your address is very difficult even with satnav. My partner was following a few minutes later and he had the same problem. Robin also admitted other people have had similar experiences.

June 16, 2026
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Reply from National Windscreens - Lincoln

We are delighted to hear our colleague was so helpful and pleasant. We appreciate you bringing the difficulty in finding our location to our attention and will look into improving our directions.

Rated 5 out of 5 stars

Easy to book and quick turnaround

Easy to book and quick turnaround, really helpful site manager and staff

June 12, 2026
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Reply from National Windscreens - Lincoln

We're so pleased you found booking easy and our staff helpful. Thank you for your kind feedback!

Rated 1 out of 5 stars

20 days till 1st appointment wrong…

20 days till 1st appointment wrong screen brought..
Just over a month after first reported had another appointment but was worried about rain forecast so asked to take it to them.
Bloke slept in our appt was 10there were 2 before us he finally arrived at 10 20! The lifting equipment was broken so my partner helped lift the screen in!
Went on holiday the next day. Driving down the road and the trim blew out!!
I spent 20 mins with my arm out the window holding it down till we could get to a garage and spent 20 on glue and gorilla tape to hold it down!!
The only plus is they did compensate us!

June 6, 2026
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Reply from National Windscreens - Lincoln

We are truly sorry to hear about the numerous issues you experienced, from the incorrect screen to the delayed appointment and the subsequent trim problem. We appreciate you bringing these significant concerns to our attention. We are reviewing your feedback to prevent similar situations.

Rated 5 out of 5 stars

Great service

Easy booking, very polite and helpful staff. Customer service from Jonathan was amazing

June 10, 2026
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Reply from National Windscreens - Lincoln

We're delighted you found our booking easy and our staff polite and helpful. Thank you for your kind words!

Rated 1 out of 5 stars

My experience was very disappointing

My experience was very disappointing. All of the work was delayed and nothing was completed on time. To make matters worse, when I collected my car, I found various tools, a packet of cigarettes, and other rubbish left inside the vehicle after the work had been carried out.

At first, I didn’t notice another issue, but when I later took the car for its MOT, I ran into problems because, while fitting the windscreen, they had managed to cover the vehicle’s VIN number with adhesive. This caused unnecessary complications and wasted my time dealing with an issue that should never have happened.

Overall, the poor organisation, lack of attention to detail, and unprofessional workmanship mean I cannot recommend this company.

June 4, 2026
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Reply from National Windscreens - Lincoln

We appreciate you sharing your disappointing experience. We sincerely apologize for the delays, the items left in your vehicle, and the issue with the VIN number. We are reviewing this.

Rated 5 out of 5 stars

Easy process

Easy process - full windscreen replacement fitted. Great job

May 29, 2026
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Reply from National Windscreens - Lincoln

We're so glad you found the windscreen replacement process easy. Thank you for your positive feedback!

Rated 5 out of 5 stars

Best Service!

Communication was great both before and during my appointment. Very friendly and professional staff.

May 23, 2026
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Reply from National Windscreens - Lincoln

We appreciate your positive feedback! We're glad our communication was great and our staff was friendly and professional.

Rated 4 out of 5 stars

Driver's side door window replacement

My windscreen was damaged on Monday 11th May. I reported it via NFU at 11am that day, and received a call from National Windscreens at 4.40pm giving me a fitting date of 21st May.Friends tell me that they have had windscreens repaired in well under 10 days. However on the day the technician dis a good job although he had to return when I reported that I could not exit the car as he had failed to reconnect the door handle. To summarize I would say that the technician was excellent but the wait for the repair rather too long.

May 21, 2026
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Reply from National Windscreens - Lincoln

We appreciate you sharing your experience. We are glad to hear the technician provided excellent service with the repair. We acknowledge your concern regarding the wait time for the appointment and the issue with the door handle. We are always working to improve our service.

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff were great. The manager even arranged the repair of a chip in my wife's window screen when I was dropped off to pick my car up. Communication regarding when the car was ready to pick also excellent A***

May 15, 2026
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Reply from National Windscreens - Lincoln

We appreciate your positive feedback. We're delighted to hear about your excellent service and that our staff were great. We're especially glad we could arrange the chip repair for your wife's car and that communication was excellent.

Rated 5 out of 5 stars

Very easy booked on Line

Very easy booked on Line. There was a bit of a wait!
Callum was very friendly (Fitter) yes would recommend them.
Vehicle all clear and clean and NO CRACK 😁
Every thing still works, Wipers perfect.

May 15, 2026
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Reply from National Windscreens - Lincoln

We appreciate your positive feedback. We're glad booking online was easy and that our fitter was friendly. It's great to hear your vehicle was left clear and clean, with no cracks and perfect wipers!

Rated 5 out of 5 stars

Easy booking and good service

Quick response to sorting windscreen repair and easy to book. Repair carried out professionally by a friendly member of staff.

May 14, 2026
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Reply from National Windscreens - Lincoln

We appreciate your positive feedback! We're glad our response was quick and booking was easy. We're happy our staff was friendly and professional.

Rated 5 out of 5 stars

Really pleased with the new windscreen

Really pleased with the new windscreen, the staff are very pleasent and helpfull and would use them again, thank you.

May 14, 2026
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Reply from National Windscreens - Lincoln

We appreciate your positive feedback. We're so happy to hear you're pleased with your new windscreen and found our staff helpful.

Rated 5 out of 5 stars

Easy to find

Easy to find, efficient staff and pain free.

May 5, 2026
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Reply from National Windscreens - Lincoln

We are so glad you had a positive experience with us. Thank you for your kind words!

Rated 1 out of 5 stars

Greater than 4 hour repair service.

I arrived at 08:30 as instructed and was informed that it would be up to 4 hours as per website description. I came back after 3.5 hours to find work had not even started ( car just going in to garage). I asked how long it would be and was told a couple of hours. I pointed out that this would mean the car had been in for 5.5 hours. The technician said I could take the car away now if I wanted which I declined having waited 3,5 hours already. I was then told to behave! to which I asked have I said something wrong at all? I don't recall if there was a reply but got the impression I could like it or lump it. Went away again for an hour then decided to sit in the waiting area. The car was ready at around 13:20 so not quite 5 hours ( clearly didn't take a couple of hours). I have noticed that the area around the camera sensor looks poorly finished as do some of the edges but everything appears to work and I don't think there are any leaks. It was the staff members attitude that came across as very poor - perhaps he was having a bad day but why take it out on customers? I was certainly pleased to leave and would choose a different depot if I needed this service again.

May 5, 2026
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Reply from National Windscreens - Lincoln

We appreciate you sharing your experience. We're sorry the service took longer than expected and that the communication and finish quality did not meet expectations. We'll review this feedback to improve our service and staff interactions.

Rated 5 out of 5 stars

Easy to book

Easy to book, Quick service came next day. Great staff, overworked!

May 1, 2026
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Reply from National Windscreens - Lincoln

We're happy booking was easy, and the service was quick. We will address the staff workload. Thank you for the great feedback!

Rated 5 out of 5 stars

THANKYOU JAKE…

Absolutely fantastic service with these guys especially Jake who went out of his way to let me know about my low tyre and pumped it up for me as well as dropping the vehicle off at my adress as I would not have made it back to them before closing, couldnt of asked for better service dont go anywhere else 😊

April 29, 2026
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Reply from National Windscreens - Lincoln

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the extra effort to ensure your safety and convenience. Thank you for your recommendation!

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