Nice clean and tidy job,very courteous staff, completed well within specified time frame.

Everything done to schedule. But rather inconvenient location.

Firstly the booking service was easy to use. On arrival the Staff were great explaining the process.
The finished job was as described professionally delivered.
Thanks for the service.

The customer service here is very poor, seemingly because they know customers are obliged to use them through insurance.

The location is highly inconvenient, with nothing nearby for at least a mile. There are no safe walking routes to a train station or village, which makes waiting particularly difficult—especially when delays occur.

Although you are given a drop-off time when booking, the reality is that they operate on a first-come, first-served basis. We arrived at 8:30am when they opened and were told there were already three people ahead of us. As a result, our car was not ready until the afternoon, leading to a wait of over six hours and forcing us to cancel our plans.

Facilities for customers are extremely limited, with only a water machine available during long waits.

The reception experience was also frustrating. The staff member appeared to screen incoming calls and did not answer customer queries about wait times. Instead, he seemed to spend much of his time on the internet or on personal calls.

The windscreen repair itself appears fine so far (after four days), but it hasn’t rained yet, so I cannot comment on whether there are any leaks.

Very friendly staff, excellent job, couldn't fault them

Decent services, although inside of car not as clean of the old rubber and glass! As expected.

Windscreen replacement process was efficient and conducted quickly on the day. My only issue was with the initial replacement booking on-line. It would have been very useful, however, to be notified beforehand that I was going to be asked for pictures of my windscreen damage to upload and send with my booking. I could then have had these ready instead of having to go and get them separately.

A few days after windscreen fitting left home warning light came up on dashboard check brake fluid level.
Upon checking noticed brake fluid resovoir had been removed by windscreen fitter and not replaced.
Mounting bolts missing.
Telephoned call centre spoke with call handler who said he would message depot that fitted windscreen.
I`m sure my telephone call would have been recorded.
Never got a return call.
Gave up
Took the vehicle to a local garage to rectify the issue.
Very poor experience with National Windscreens

Such an amazing company. The gentleman i had come to me was very efficient and was so kind. Spoke to me and made sure i was aware of what was going on.

I do not recommend this company, the service is not nice, the work was done hopelessly, you can do it yourself better. I recommend that you know another company, this one is hopeless.

Job completed efficiently and to time. No mess.

Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collected apart from large crack in screen was missing. Very pleased with the results and service provided.

Very quick and good communication

The whole crew at the Saxilby branch did their best to make the whole procedure as easy as possible with regular updates with how things were proceeding. The manager was particularly helpful and informative. All in all they are a credit to the company.

Friendly workers and very quick completion

Friendly, courteous and efficient

Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change. I submitted a complaint through their system and a second date was organised. A different fitter arrived, he was very pleasant and professional. Job was completed to very high standard. If only this had happened first time around.

Great service booked through their website. Fast repair for my chipped windscreen.

The team were spot on, no problem with the workmanship or punctuality. Took a star off due to location of workshop, had to leave the car for 4 hours for guys to fit the glass and calibrate electronics ( I was told before hand length of time needed) As I live around 30 miles away this meant 4 hours walking round a cold and wet Saxilby, not pleasant

The windscreen repair was fine, however for some reason they left something on without the car running so the battery drained during the repair so the rest of the day was spent sorting that