I was very impressed with National windscreens Their fast delivery was impressive and came and fitted the window screen in my own driveway First Class service Thank you
Company replied
Location
Switch locationUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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See what reviewers are saying
Replacement part arrived quickly. Prompt appointment made and operator came on time. Super job all round.
Company replied
Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... See more
Company replied
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... See more
Company replied
Company details
About National Windscreens - Londonderry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, United Kingdom
- 028-7100-1052
4.8
Excellent
120 reviews
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Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and speedy replacement…
Great service and speedy replacement windscreen, highly reccomended.
April 8, 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback! We are so happy you received great service and a speedy windscreen replacement.
Reply from National Windscreens - Londonderry
We're glad you had a first-class experience! Thank you for sharing your positive feedback with our team; we appreciate it.
Reply from National Windscreens - Londonderry
We're happy to hear that our prompt communication made a real difference for you. Thank you for your positive feedback!
Prompt and Professional Service.
Very impressed by the service I received. Staff were very pleasant and helpful.
The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly.
Thankyou, National windscreens.
March 18, 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you were impressed by the service and found our staff pleasant and helpful. We're glad the windscreen was replaced quickly and tested thoroughly.
Great fast service
Great fast service
Accommodating time for appointment
Pleasant staff at convenient facilities
March 25, 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback! We're so happy to learn that you found our service fast, the appointment time accommodating, and the staff pleasant at our convenient facilities.
Reply from National Windscreens - Londonderry
We appreciate you sharing that our service was brilliant, friendly, and prompt! We are so happy you were pleased with our team.
Great pre meeting contact
Great pre meeting contact. Straight forward completion of work and great service by the 2 gentlemen that completed the job efficiently and in a very timely manner
March 12, 2026
Reply from National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you had great contact before the meeting and that the work was completed efficiently and in a timely manner.
Reply from National Windscreens - Londonderry
We appreciate you sharing that our guys were friendly, quick, and efficient! We are so happy you were pleased with us.
Reply from National Windscreens - Londonderry
We appreciate you sharing! We are so happy that our staff was friendly and that you had great service.
First class service from the boys…
First class service from the boys -professional and friendly with a touch of humour thrown in-5 star
January 14, 2026
Reply from National Windscreens - Londonderry
We're happy to hear that you received first-class service! It's great to know that our team's professionalism, friendliness, and humor made your experience a 5-star one. Thanks for your positive feedback.
Reply from National Windscreens - Londonderry
We appreciate your kind words! We are happy to know that you found our service professional and helpful.
Reply from National Windscreens - Londonderry
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
New windscreen fitted
Staff were courteous and efficient.
I arrived early and they took me immediately.
New windscreen fitting in under an hour.
Would recommend.
December 23, 2025
Reply from National Windscreens - Londonderry
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that our staff were courteous and efficient and that you were seen immediately. We're glad your new windscreen was fitted quickly.
Reply from National Windscreens - Londonderry
We appreciate you sharing! We are so happy you were pleased with our good, efficient, and easy access service. Thank you!
Excellent service & very helpful staff
November 21, 2025
Reply from National Windscreens - Londonderry
We appreciate your kind words! We are so glad our helpful staff provided excellent service for you.
5*service from the initial contact with…
5*service from the initial contact with the company great correspondence to getting the windscreen fitted which only took an hour to fit.
November 14, 2025
Reply from National Windscreens - Londonderry
We're happy to hear that you had a great experience with us, from the initial contact to the quick fitting of the windscreen. Thank you for your positive feedback!
Reply from National Windscreens - Londonderry
We appreciate you sharing that our service and communication were excellent! We are so happy you had a positive experience with us.
Highly recommended firm.…
The call centre staff arranging the appointment for me so quickly. The staff who greeted me and took my vehicle in, replaced the windscreen were professional and friendly and very quick. I would recommend this unit to anyone who needs this service and give them a highly recommended from me.
October 22, 2025
Reply from National Windscreens - Londonderry
We're happy to hear that the call center staff arranged your appointment quickly. It's great to know that the staff who greeted you and replaced the windscreen were professional, friendly, and very quick. We appreciate your recommendation!
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