I was very impressed with National windscreens Their fast delivery was impressive and came and fitted the window screen in my own driveway First Class service Thank you
Company replied
Location
Switch locationUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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See what reviewers are saying
Replacement part arrived quickly. Prompt appointment made and operator came on time. Super job all round.
Company replied
Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... See more
Company replied
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... See more
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Company details
About National Windscreens - Londonderry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, United Kingdom
- 028-7100-1052
4.8
Excellent
120 reviews
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A most professional and efficient job
A most professional and efficient job - well done!
March 27, 2025
Reply from National Windscreens - Londonderry
Thank you for your kind words! We're thrilled to hear you were satisfied with our service. We appreciate your positive feedback and will continue to strive for excellence.
Matthew who replaced my window screen…
Matthew who replaced my window screen was lovely. So friendly and helpful. Thank you.
March 22, 2025
Reply from National Windscreens - Londonderry
We're so glad to hear that you had a positive experience with Matthew. We appreciate your kind words about his friendliness and helpfulness. We strive to provide excellent customer service, and we're happy to hear that Matthew was able to meet your needs.
Very straight forward
Very straight forward, could do all online. Didn’t have to ring anyone. All was done and completed in 4 hours
March 1, 2025
Reply from National Windscreens - Londonderry
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make our services as convenient and efficient as possible, and we're glad that you found our online process straightforward and easy to use.
Great Team of Professionals.
Great Team. Very Friendly & Professional. Turned the job around quickly and left the car neat and tidy. 10/10
February 24, 2025
Reply from National Windscreens - Londonderry
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with friendly, professional service and a quick turnaround. We strive to ensure customer satisfaction and are glad to hear that we met your expectations.
Fantastic service from the Derry guys
Fantastic service from the Derry guys. Very friendly, professional and efficient.
February 14, 2025
Reply from National Windscreens - Londonderry
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Reply from National Windscreens - Londonderry
We're thrilled to hear you had such a positive experience! Your kind words about our service mean a lot to us. We strive to provide the best possible service to all our customers, and your feedback confirms we're on the right track. Thank you for taking the time to share your thoughts.
Quick and good communication
Quick and good communication. The guy told me when it would be ready. Only reason I didn’t give a 5 was because I had to remove broken glass after the window was fixed.
January 30, 2025
Reply from National Windscreens - Londonderry
We appreciate your kind words about our communication and service. We strive to keep our customers informed throughout the process. We understand your frustration with the broken glass and will take your feedback into consideration as we continue to improve our services.
Reply from National Windscreens - Londonderry
Thank you for your wonderful feedback! We're thrilled to hear you found our location convenient and that you were pleased with the high quality of the work. Your positive comments mean a great deal to us, and we appreciate you taking the time to share your experience. We strive to provide excellent service and are delighted to know we met your expectations. We value your business and hope to see you again in the future should you require our services. Thank you again for choosing us.
Nothing a bother to these men job done…
Nothing a bother to these men job done no fuss
Thanks for service 100%
December 13, 2024
Reply from National Windscreens - Londonderry
Thank you for your kind words! We are so glad to hear that you were satisfied with the service and found our team to be helpful and efficient. Your feedback is greatly appreciated.
Reply from National Windscreens - Londonderry
Thank you for taking the time to share your positive experience. We're glad to hear you found our service hassle-free and quick.
Very good experience
Easy to book a slot. The job was completed quickly. Waiting room comfortable.
September 11, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great customer service
Great customer service, my car was booked in and the team were very helpful..
July 25, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A prompt service and job completed to…
A prompt service and job completed to my satisfaction.
July 23, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficent
Very efficent, friendly service. Very straightforward from first phone call to installation of new window.
June 20, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional service
Very professional service right from Helen who got me booked in all the way through to the guys in the workshop.
June 6, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional service by all staff at…
Professional service by all staff at Derry site, friendly, prompt, courteous staff with excellent work ethic
June 1, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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