I was very impressed with National windscreens Their fast delivery was impressive and came and fitted the window screen in my own driveway First Class service Thank you
Company replied
Location
Switch locationUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Replacement part arrived quickly. Prompt appointment made and operator came on time. Super job all round.
Company replied
Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... See more
Company replied
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... See more
Company replied
Company details
About National Windscreens - Londonderry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, United Kingdom
- 028-7100-1052
4.8
Excellent
120 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job done …
After the third appointment windscreen got sorted. Fitted screen in 40 minutes neat tidy work . Shame they don’t provide a pop up tent for the man to work under in the rain.
April 5, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great professional service.
March 8, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly staff
Friendly staff, very quick service and handy if shops to walk to and fill in the time to wait. Also waiting area and toilets if needed.
February 27, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional experience
They made the whole experience easy, friendly as well as professional. I was informed at all stages what and when things would happen.
February 13, 2024
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Lads were brilliant
December 16, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
very good service
December 6, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely fantastic service
Absolutely fantastic service. So easy to deal with and spot on job.
November 21, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The National Windscreens operator…
The National Windscreens operator turned up on time. He completed the job within the time he had estimated. The work he carried out was first class and did not leave any mess behind. I would highly recommend this company.
November 19, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service once again
This is the 3rd time I've had to bring a vehicle to these lads and as usual the service is fast, fuss-free and efficient.
November 11, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rapid and quality service
November 16, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Call from engineer to say on way
Call from engineer to say on way, completed job quickly. Very well mannered
Done a great job
October 31, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fixed windscreen chip in less than…
Fixed windscreen chip in less than 30mins quick friendly service
October 26, 2023
Unprompted review
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and such an efficient service
Friendly and such an efficient service. Great job.
September 25, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Windscreen damage repaired efficiently and effectively.The staff were friendly and respectful.
September 1, 2023
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.