A great company – would highly recommend I have to admit I hadn't heard of National Windscreens before, having only ever used Autoglass in the past. However, National Windscreens were the prefe... See more
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Location
Switch location15b Cosgrove Way, LU1 1XL Luton, GB
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Rear side window was broken, before I went on holiday, leaving my car at Luton airparks. Technician attended in my absence, liaising with Airparks in my absence, but keeping me fully informed of th... See more
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It took the 4 hours as advised in fact 4 hours 20 minutes. It was exceptionally hot weather, the waiting room was like a furnace and no water available for customers. I had to stay on site because m... See more
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Excellent service from the Luton branch of National Windscreens. The manager was extremely friendly and understanding, and kindly agreed to change the date of my windscreen replacement at my request... See more
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Company details
About National Windscreens - Luton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
15b Cosgrove Way, LU1 1XL, Luton, United Kingdom
4.3
Excellent
177 reviews
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Reply from National Windscreens - Luton
We appreciate you sharing that our service was excellent from start to finish! We are so happy you were pleased with us.
I returned my car after the windscreen…
I returned my car after the windscreen was replaced because the base plastic very close to the wipers was loose and water was going through the gap. I was expecting the gap to close after returning the car but I found out the plastic has been damaged in the process of fixing the gap. This is a very bad experience because the quality of work done is very bad and I want the plastic replaced. Thanks
April 23, 2026
Reply from National Windscreens - Luton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Kept to time and was efficient.
April 21, 2026
Reply from National Windscreens - Luton
We appreciate you sharing that our service was timely and efficient! We are so happy you were pleased with us.
Service really good but waiting room…
Service really good but waiting room had no facilities whatsoever.
April 22, 2026
Reply from National Windscreens - Luton
We appreciate your feedback on our service and the waiting room's facilities. We will consider improvements. Thank you.
Long wait
After a five hour wait at the depot, they wanted me to come back the next day - not great for a maximum four hour service. Staff were polite but clearly overworked
April 21, 2026
Reply from National Windscreens - Luton
We appreciate your feedback and are sorry about the extensive wait time and inconvenience. We will address the staffing issues to improve our service.
Reply from National Windscreens - Luton
We appreciate you sharing that you were impressed with the service! We are so happy you were pleased with us.
Reply from National Windscreens - Luton
We regret that your experience was unsatisfactory. We'll address this to improve our service.
Reply from National Windscreens - Luton
Thank you for your positive feedback!
Reply from National Windscreens - Luton
We appreciate you sharing that it was easy to organise, local, polite and quick! We are so happy you were pleased with our work.
Reply from National Windscreens - Luton
We appreciate you sharing. We are happy to hear that you received very good customer service from our team.
Reply from National Windscreens - Luton
We're happy to hear that you had a 1st class experience with someone knowledgeable. We appreciate your positive feedback and thank you!
Windscreen not ready and additional charges
Windscreen wasn't onsite for the first booking and not advised until we were nearly at the centre. Took 3 weeks for the windscreen to arrive ready for fitting and then tried to charge additional money when it had already been paid for at the time of the initial booking
Was supposedly resolved but still being asked for more money !!!
April 1, 2026
Reply from National Windscreens - Luton
We appreciate you bringing this to our attention. We're sorry the windscreen wasn't available at your first appointment and about the delay. We're also concerned about the additional charge issue after the initial payment. We are looking into this to ensure accurate billing.
Clear and Thorough
Office available for work, quality work, efficient, clean, advised clearly on the post-instructions.
April 3, 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback! We are so happy to learn that you found the office suitable for work, the work of high quality, and the team efficient. We're also glad the post-instructions were clear.
Reply from National Windscreens - Luton
We're happy the booking process was straightforward and positive for you. Thank you for sharing your feedback; we appreciate it very much!
Punctuality
Punctuality, professionalism, and transparency are only some examples to describe how the team handled my situation.
Thank you guys.
March 30, 2026
Reply from National Windscreens - Luton
We appreciate your positive feedback. We're so happy to learn that the team displayed punctuality, professionalism, and transparency in handling your situation. Thank you!
Reply from National Windscreens - Luton
We appreciate you sharing that our work was efficient and of high quality! We are so happy you were pleased with our service.
Broken Sun Visor and hand marks on headliner
I am writing to raise a formal complaint regarding the condition of my vehicle following the recent windscreen replacement carried out by your operative.
I would like to make it clear that my vehicle was in perfect condition prior to the work being undertaken. However, I discovered this morning that the driver-side sun visor is now broken. As the sun visor is only typically used in bright conditions, I did not notice the issue immediately. Upon using it today, I found that it is fully detached/broken from one side.
It is also concerning that the operative neither repaired the damage nor informed me of it at the time of completion.
In addition, there are visible installer hand marks on the headliner above and surrounding the windscreen following the replacement, which indicates a lack of care and professionalism during the work.
This situation is unacceptable, and I expect this matter to be addressed promptly. I request that the damaged sun visor be repaired or replaced at no cost to me, and that the interior marks are properly cleaned.
I look forward to your prompt response.
March 28, 2026
Reply from National Windscreens - Luton
I am sorry to hear this. I have raised this to your local branch and our Customer Relations department. They will contact you to discuss this issue further.
Reply from National Windscreens - Luton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy repair experience and collected…
Easy repair experience and collected our car 3 hours later. All good so far.
March 20, 2026
Reply from National Windscreens - Luton
We're happy to hear that your repair was easy and efficient! Thank you for your positive feedback; we appreciate your time and business.
Reply from National Windscreens - Luton
We appreciate you sharing that our service was polite and professional! We are so happy you were pleased with our team's work.
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