The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... See more
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Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
513 reviews
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Professional service
Easy to book. Polite and professional service. Great communication
May 27, 2025
Reply from National Windscreens - Maidstone
We're happy booking was easy and the service was polite, professional, and communicative! We appreciate your feedback.
Dealt with promptly and efficiently
May 7, 2025
Reply from National Windscreens - Maidstone
We're glad to hear you had a positive experience. We strive to provide prompt and efficient service to all our customers.
I had a new windscreen replaced
I had a new windscreen replaced, and the team were brilliant and helpful. They installed the windscreen and checked all the front screen camera assets and confirmed they all worked.
May 9, 2025
Reply from National Windscreens - Maidstone
We're so glad to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. It's great to know that you were pleased with the service you received and that our team was able to ensure everything was working properly.
Great service
May 7, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great, fast service
Great service! Was done in 30 minutes, driver called when on their way. Came to my address, left no mess and provided suitable advice.
When booking only had a to wait two working days for a slot.
April 29, 2025
Reply from National Windscreens - Maidstone
We're so glad to hear you had a positive experience! We strive to provide efficient and reliable service, and it's wonderful to know we met your expectations. We appreciate your kind words about our driver and their professionalism. We're always working to improve our booking process, and we're happy to hear you were able to secure a slot within a reasonable timeframe.
Very friendly and whole windscreen…
Very friendly and whole windscreen replaced with 1-2 hours!
April 28, 2025
Reply from National Windscreens - Maidstone
We're thrilled to hear about your positive experience! It's wonderful to know our team provided friendly service and a quick turnaround time for your windscreen replacement. We appreciate your kind words and look forward to serving you again in the future.
Great experience from start to finish.
May 3, 2025
Reply from National Windscreens - Maidstone
We're so glad to hear you had a positive experience. We appreciate your kind words and are committed to providing excellent service.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our service reliable and would recommend us to others.
Really easy to book/organise
Really easy to book/organise. Friendly and efficient staff. My car was efficiently work on in less the time they quoted.
April 15, 2025
Reply from National Windscreens - Maidstone
Thank you for your positive feedback! We're thrilled to hear that you found our booking process easy and that our staff were friendly and efficient. We appreciate your comment about the quick turnaround time and are committed to providing a smooth and timely service for all our customers.
Very efficient
I was seen on time and the windscreen was fitted well within the time given .
April 16, 2025
Reply from National Windscreens - Maidstone
We're delighted to hear that your appointment went smoothly and that you were pleased with the windscreen fitting. We strive to provide efficient and high-quality service, and it's wonderful to know we met your expectations.
Reply from National Windscreens - Maidstone
Thank you for taking the time to share your feedback. We're happy to hear you found our service quick and reliable.
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Maidstone
Thank you for your kind review! We're delighted to hear that you found our service fast, efficient, and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Very quick and easy process
April 12, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process quick and easy.
The technician explained what he was…
The technician explained what he was doing. A very quick job.
April 3, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We're glad you found the technician's explanation helpful and that the job was completed efficiently.
Fine just not great
Everything was fine just not great. The glass was filthy and the dashcam not secured back. Unfortunately with insurers, you’re locked into their chosen provider which is probably based on price not quality.
April 8, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your feedback. We understand your disappointment with the cleanliness of the vehicle and the unsecured dashcam. We strive to provide a positive experience for all our customers and will take your comments seriously.
Great service and staff.
April 1, 2025
Reply from National Windscreens - Maidstone
Thank you for taking the time to share your positive experience. We're glad to hear you were happy with the service and staff.
Highly recommended
Arrived on time Replaced the windscreen really quickly and efficiently Very professional service
Highly recommended
March 30, 2025
Reply from National Windscreens - Maidstone
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the speed and professionalism of our service. We strive to provide a convenient and positive experience for our customers, and we're glad we were able to achieve that for you.
Helpful and efficient
The fitters were very helpful and efficient. My car was ready when promised and I was given sound advice after the fitting.
April 2, 2025
Reply from National Windscreens - Maidstone
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our team was able to meet your expectations.
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