Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
The technician arrived at the allocated time and did a great job. Unfortunately there was one area that couldn’t be addressed.
Company replied
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
499 reviews
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Very quick and easy process
April 12, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process quick and easy.
The technician explained what he was…
The technician explained what he was doing. A very quick job.
April 3, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your positive experience. We're glad you found the technician's explanation helpful and that the job was completed efficiently.
Fine just not great
Everything was fine just not great. The glass was filthy and the dashcam not secured back. Unfortunately with insurers, you’re locked into their chosen provider which is probably based on price not quality.
April 8, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your feedback. We understand your disappointment with the cleanliness of the vehicle and the unsecured dashcam. We strive to provide a positive experience for all our customers and will take your comments seriously.
Great service and staff.
April 1, 2025
Reply from National Windscreens - Maidstone
Thank you for taking the time to share your positive experience. We're glad to hear you were happy with the service and staff.
Highly recommended
Arrived on time Replaced the windscreen really quickly and efficiently Very professional service
Highly recommended
March 30, 2025
Reply from National Windscreens - Maidstone
Thank you for your kind words and positive feedback. We're delighted to hear that you were happy with the speed and professionalism of our service. We strive to provide a convenient and positive experience for our customers, and we're glad we were able to achieve that for you.
Helpful and efficient
The fitters were very helpful and efficient. My car was ready when promised and I was given sound advice after the fitting.
April 2, 2025
Reply from National Windscreens - Maidstone
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional service and are glad that our team was able to meet your expectations.
Great service
Directed to National Windscreens from Insurance companies claim line,
Seamless booking with a choice of attending a local centre or home fitting.
Am/pm options available. Fitter arrived early. explained the process and fitted a new screen.
Friendly and efficient service.
March 22, 2025
Reply from National Windscreens - Maidstone
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our booking process was seamless and that you were able to choose a convenient option for your windscreen replacement. We're also pleased to hear that the fitter arrived early, explained the process clearly, and provided friendly and efficient service.
The team were very helpful and did an…
The team were very helpful and did an excellent
March 15, 2025
Reply from National Windscreens - Maidstone
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words and will share your feedback with the team.
Replacement screen fitted with the minimum of fuss
Replacement screen fitted with the minimum of fuss , work started very soon after arrival.
Only one criticism customer waiting area less than expected .Staff very pleasant .
March 18, 2025
Reply from National Windscreens - Maidstone
Thank you for your feedback. We are pleased to hear that you were happy with the speed and efficiency of the screen replacement. We appreciate your kind words about our staff. We understand that the waiting area may not have met your expectations, and we will take your feedback into consideration as we continue to improve our facilities.
Reply from National Windscreens - Maidstone
Thank you for your kind words and positive feedback. We are delighted to hear that you were pleased with our service and communication. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Reply from National Windscreens - Maidstone
We appreciate your kind words! We're glad to hear you found our service efficient and helpful.
Reply from National Windscreens - Maidstone
Thank you for your positive feedback! We're glad to hear that you found our service swift and efficient. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
The actual repair was ok not the best…
The actual repair was ok not the best but was ok but the people on the phone in the office useless they said I would get a call back and I didn’t I called 3 times to find out a time I found out at 8.30 after calling the 4th time that my car needed to be there between 8.30 and 9 will not be using agin
March 1, 2025
Reply from National Windscreens - Maidstone
We appreciate you taking the time to share your experience. We understand your frustration with the communication regarding your repair appointment. We strive to provide clear and timely communication to our customers, and we will review our processes to ensure this doesn't happen again.
Reply from National Windscreens - Maidstone
Thank you for your feedback. We're pleased to hear you found our service fast and efficient.
The communication to book repair along…
The communication to book repair along with updates was spot on.
The guys at the repair centre were a great bunch!
Thank you
February 24, 2025
Reply from National Windscreens - Maidstone
We're thrilled to hear you had a positive experience with our repair service. We appreciate your kind words about our communication and the team at the repair center.
Friendly efficient staff 👍
February 21, 2025
Reply from National Windscreens - Maidstone
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Polite young man who did a good job.
Polite young man who obviously knew exactly what he should do to repair the chip In my car windscreen.
He kept me informed all the way through the procedure and assured me that his company was ready to help with any issues that I had with the windscreen in future.
Unfortunately, his office were unable to give me any idea of his time of attendance and I would suggest that an early message to the customer on the day to advise, at least, an a.m. or p.m. appointment would be helpful.
February 19, 2025
Reply from National Windscreens - Maidstone
We appreciate your kind words about the technician's professionalism and expertise. We're glad he was able to provide you with a positive experience. We understand your feedback regarding communication and will share it with our team to ensure we provide clear and timely updates to our customers.
Windscreens fixed quick and easy
Windscreens fixed quick and easy
I was able to bring my car in at a time convenient for me. My windscreen was fixed within 2-3 hours
February 14, 2025
Reply from National Windscreens - Maidstone
We appreciate your feedback and are glad to hear that you had a positive experience. We strive to provide our customers with efficient and convenient service.
Staff were very polite and helpful.
February 10, 2025
Reply from National Windscreens - Maidstone
Thank you for your kind words! We're so pleased to hear that you found our staff polite and helpful. We strive to provide excellent customer service and appreciate your feedback.
Really friendly staff
Really friendly staff, great service, windscreen fitted well within the time period stated, no complaints
February 13, 2025
Reply from National Windscreens - Maidstone
Thank you for your kind words and positive review. We are delighted to hear that you were happy with our service and that our staff were friendly and helpful. We appreciate your feedback and are committed to providing excellent service to all our customers.
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