Don't think the process could have been any easier. Arrived at my allotted time, handed over my keys and left it the vehicle with them. Received a text about 2 hours later saying it was ready to pick... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
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See what reviewers are saying
The technician arrived at the allocated time and did a great job. Unfortunately there was one area that couldn’t be addressed.
Company replied
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I fo... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
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Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
498 reviews
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Mobile service is Extremely Great no…
Mobile service is Extremely Great no hassle when replacing my car window. Will recommend to anyone. Many thanks To NW booking staff and to the technician who carried out the work.
June 18, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We are so happy to hear that our mobile service was great and hassle-free. We are glad you would recommend us!
Booked with you after issues with…
Booked with you after issues with AutoGlass - very easy and did a wonderful job repairing it
Thank you
June 12, 2026
Reply from National Windscreens - Maidstone
We're so glad we could assist you after your previous issues. We appreciate your kind words about our repair work!
Great service and a professional set…
Great service and a professional set up. The guys were great.
June 16, 2026
Reply from National Windscreens - Maidstone
We're so pleased you had great service and a professional setup. Thank you!
Good service and helpful staff
June 10, 2026
Reply from National Windscreens - Maidstone
We appreciate your kind words.
Reply from National Windscreens - Maidstone
We appreciate your feedback! We're glad we met your expectations.
Easy to arrange engineer call to fix…
Easy to arrange engineer call to fix windscreen
Regular updates keeping me informed of progress
Call from engineer on his way to fix problem with estimated time of arrival
June 2, 2026
Reply from National Windscreens - Maidstone
We're happy you found arranging the engineer's visit easy and appreciated our regular updates and call with an estimated arrival time. Thank you for your feedback!
Reply from National Windscreens - Maidstone
Thank you for your positive feedback!
Reply from National Windscreens - Maidstone
We are glad we could help with the repair. Thank you for your kind words and positive feedback.
Quick and easy
Quick and easy, windscreen was replaced at Aylesford within 2 hours. Text to confirm when ready to pickup. Thank you!
May 22, 2026
Reply from National Windscreens - Maidstone
We're so happy to hear your windscreen replacement at Aylesford was quick and easy. Thank you for your kind words!
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience. We appreciate your kind words!
Reply from National Windscreens - Maidstone
We appreciate your kind words about our service. We are so glad you were pleased!
Excellent customer service
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I found a local cafe as I had to wait) but actually received a message after 30 minutes to advise that the car was ready. The job had been prioritised by staff as they knew I was waiting! A pleasant change to find somewhere using initiative.
May 14, 2026
Reply from National Windscreens - Maidstone
We are delighted to hear about your positive experience with our team, both over the phone and at the Maidstone depot. It is wonderful to know our staff's initiative made a difference. Thank you for sharing your feedback!
Reply from National Windscreens - Maidstone
We appreciate your feedback! We're happy to hear we completed your windscreen replacement quickly and with care.
I chose to wait,everything was seemless…
I chose to wait,everything was seemless the staff were extremeley polite and efficent, overall a very satisfying experience.
May 8, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to learn that your experience was seamless and satisfying, and our staff was polite and efficient.
Reply from National Windscreens - Maidstone
We appreciate you sharing that our staff was professional, friendly, and helpful! We are so glad you were pleased with our service.
Windscreen
Great response from booking in , the glass fitter was very professional fitting the windscreen without any mess . Would definitely recommend.
April 24, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to learn that you had a great experience booking in and that the glass fitter was professional and tidy. Thank you for recommending us!
Reply from National Windscreens - Maidstone
We appreciate you letting us know that we were very efficient and quick to complete the work! We are so pleased with your feedback.
Quick service
Quick service, on time and notified quickly of the repair. Booking process easy and staff pleasant
April 17, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're so happy to learn that you found the service quick, timely, and that you were notified of the repair promptly.
Very poor workmanship
Very poor workmanship. The technician had to return a second time because the first windscreen arrived damaged. Although the replacement was eventually fitted, the job was careless—there are now several scratches on the bodywork, along with fingerprints left on the pillars. Overall, a disappointing experience.
April 9, 2026
Unprompted review
Reply from National Windscreens - Maidstone
We appreciate your feedback and regret you experienced poor workmanship. We're sorry to hear about the damaged windscreen, scratches, and fingerprints. We'll review this to improve our service quality.
Screen still chipped and security of vehicle
Repair is poor and the guy left my back door open on a side street if my daughters friend had not of walked passed could of been like it for days as I don’t use the car much
April 18, 2026
Reply from National Windscreens - Maidstone
We appreciate you bringing this to our attention. We're very sorry to hear about the poor repair and the open door. We'll investigate to prevent this in the future.
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