The job was executed in good time and with no issues Only thing that could have made even a better impact was if this could have been executed at my workplace as there was a lot of planning to re... See more
Company replied
Location
Switch locationUnit C, 198 Cottage Industrial Estate, ME20 7AD Maidstone, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
everything was straightforward. staff were helpful and polite. booking system could have been more helpful as I was originally given a date for a home installation which turned out not to be availabl... See more
Company replied
Mostly very good, and very good service from the Maidstone branch. Marked down slightly because I had to wait a long time on the phone for an initial response, and it took time before the replacemen... See more
Company replied
I dealt with National Windscreens through my insurance company, to repair a chip. NW were on it very quickly and tried to schedule me in ASAP. On the day, the technician was very friendly and clear w... See more
Company replied
Company details
About National Windscreens - Maidstone
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C, 198 Cottage Industrial Estate, ME20 7AD, Maidstone, Kent, United Kingdom
- 01622-410-224
4.7
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Maidstone
Thank you for your positive feedback!
Reply from National Windscreens - Maidstone
We are glad we could help with the repair. Thank you for your kind words and positive feedback.
Quick and easy
Quick and easy, windscreen was replaced at Aylesford within 2 hours. Text to confirm when ready to pickup. Thank you!
May 22, 2026
Reply from National Windscreens - Maidstone
We're so happy to hear your windscreen replacement at Aylesford was quick and easy. Thank you for your kind words!
Reply from National Windscreens - Maidstone
We're glad you enjoyed your experience. We appreciate your kind words!
Reply from National Windscreens - Maidstone
We appreciate your kind words about our service. We are so glad you were pleased!
Excellent customer service
Excellent customer service agent at 9.30pm - confirmed next available appointment & booked accordingly. Staff at Maidstone depot were polite & friendly. I was advised it could take up to 2 hours (I found a local cafe as I had to wait) but actually received a message after 30 minutes to advise that the car was ready. The job had been prioritised by staff as they knew I was waiting! A pleasant change to find somewhere using initiative.
May 14, 2026
Reply from National Windscreens - Maidstone
We are delighted to hear about your positive experience with our team, both over the phone and at the Maidstone depot. It is wonderful to know our staff's initiative made a difference. Thank you for sharing your feedback!
Reply from National Windscreens - Maidstone
We appreciate your feedback! We're happy to hear we completed your windscreen replacement quickly and with care.
I chose to wait,everything was seemless…
I chose to wait,everything was seemless the staff were extremeley polite and efficent, overall a very satisfying experience.
May 8, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to learn that your experience was seamless and satisfying, and our staff was polite and efficient.
Reply from National Windscreens - Maidstone
We appreciate you sharing that our staff was professional, friendly, and helpful! We are so glad you were pleased with our service.
Windscreen
Great response from booking in , the glass fitter was very professional fitting the windscreen without any mess . Would definitely recommend.
April 24, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're happy to learn that you had a great experience booking in and that the glass fitter was professional and tidy. Thank you for recommending us!
Reply from National Windscreens - Maidstone
We appreciate you letting us know that we were very efficient and quick to complete the work! We are so pleased with your feedback.
Quick service
Quick service, on time and notified quickly of the repair. Booking process easy and staff pleasant
April 17, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback. We're so happy to learn that you found the service quick, timely, and that you were notified of the repair promptly.
Very poor workmanship
Very poor workmanship. The technician had to return a second time because the first windscreen arrived damaged. Although the replacement was eventually fitted, the job was careless—there are now several scratches on the bodywork, along with fingerprints left on the pillars. Overall, a disappointing experience.
April 9, 2026
Unprompted review
Reply from National Windscreens - Maidstone
We appreciate your feedback and regret you experienced poor workmanship. We're sorry to hear about the damaged windscreen, scratches, and fingerprints. We'll review this to improve our service quality.
Screen still chipped and security of vehicle
Repair is poor and the guy left my back door open on a side street if my daughters friend had not of walked passed could of been like it for days as I don’t use the car much
April 18, 2026
Reply from National Windscreens - Maidstone
We appreciate you bringing this to our attention. We're very sorry to hear about the poor repair and the open door. We'll investigate to prevent this in the future.
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We are so happy everything was simple, efficient, and hassle-free for you.
Very quick service and helpful staff
Very quick service and helpful staff. A very positive experience. Thank you 👍
April 14, 2026
Reply from National Windscreens - Maidstone
We appreciate you sharing that our service was quick and the staff helpful! We are so happy you had a positive experience.
Reply from National Windscreens - Maidstone
We're happy you found it easy to make an appointment and that our fitter was friendly and on time. Thank you for your positive feedback!
The new screen was not left clean…
The new screen was not left clean internally and had a streaky film on the outside when it first got wet. Not for two days as they tell you not to wash it for two days. The rear view mirror had a huge hand print left on it from the gorilla that was clearly inside my car, not impressed and won’t be rushing back.
April 16, 2026
Reply from National Windscreens - Maidstone
We appreciate you bringing these issues to our attention. We're sorry the screen wasn't clean and for the handprint on the mirror. We'll review our cleaning procedures to ensure this doesn't happen again. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very efficient friendly staff
Very efficient friendly staff
Great communication kept me updated every step of the process.
All in all excellent service.
April 11, 2026
Reply from National Windscreens - Maidstone
We appreciate your positive feedback! We're so happy to learn that you found our staff efficient and friendly and that our communication kept you updated. We're glad you received excellent service.
Reply from National Windscreens - Maidstone
We appreciate your feedback and are so happy to learn that you found our staff pleasant and were kept informed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.