First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
Company replied
Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
Company replied
Sam the Depot Manager was very helpful sorted the appointment out and got an earlier appointment for my car to be done. Chris the fitter did a first Class job in doing the job and kept me informed... See more
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Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
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Company details
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
798 reviews
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Great friendly service
Great friendly service. Very professional, answered all questions asked, and went the extra mile to help. Even provided some banter. Top job. 👍🏻
May 30, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We're glad our service was friendly and professional. We're happy we could answer your questions and go the extra mile.
Efficient friendly and got car back…
Efficient friendly and got car back under the time quoted.
June 1, 2026
Reply from National Windscreens - Manchester
We're so pleased to hear we were efficient and friendly, and returned your car ahead of schedule!
Good efficient service
Repair carried out promptly and professionally.
Comfortable waiting area. Took only 2 hours.
May 26, 2026
Reply from National Windscreens - Manchester
We're so glad to hear your repair was prompt and professional, and you found our waiting area comfortable!
Reply from National Windscreens - Manchester
We're sorry your experience was poor. We value your feedback.
Easy and concise way to book on line
Easy and concise way to book on line. We had a home service, although had to wait for over a week for either home or garage service at both Bury and Manchester depots.
David, the mechanic contacted us regarding the time of arrival. He arrived on time, and fixed the windscreen for us.
May 22, 2026
Reply from National Windscreens - Manchester
We're glad to hear our online booking was easy for you. We appreciate your patience with the wait time and are pleased our technician provided excellent, timely service. Thank you for your positive feedback!
Reply from National Windscreens - Manchester
We are so pleased to hear you enjoyed our service. Thank you for your kind words.
Fast and efficient.
Fast and efficient full windscreen replacement in 2 hours .
Very happy with the work.
May 26, 2026
Reply from National Windscreens - Manchester
We're so pleased your windscreen replacement was fast and efficient. Thank you for your feedback!
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reminder to the appointment
Reminder to the appointment ! Quick service ! I was able to wait whilst it was being done
May 25, 2026
Reply from National Windscreens - Manchester
We are so happy to hear you appreciated the appointment reminder and our quick service! We are glad we could accommodate you.
Reply from National Windscreens - Manchester
Thank you for your positive feedback!
Good notification of eta
Good notification of eta
Work on repairing the cracked wind screen done in an efficient professional and friendly manner
May 23, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that our service was efficient, professional, and friendly.
Reply from National Windscreens - Manchester
We appreciate your kind words.
The rear mirror holder broken or not…
The rear mirror holder broken or not fitted properly. Keeps buzzing when driving and it's very annoying
May 14, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your experience. We are sorry the mirror is buzzing and will look into this issue.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Manchester
We're so glad our team was very good and explained everything well! Thank you for your feedback.
It took 3 weeks to get an appointment
It took 3 weeks to get an appointment, not great considering the crack started as a small one and ended up across the screen
The depot looked like a garage from the 1980’s, dirty, scuzzy and staff vaping in the office
The only plus side was I was able to wait - (although I will add the waiting room circa 1990 and looked like it could do with de-sanitising let alone a clean)
Appointment slot 4 hours work done in around 2 hours
May 20, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your experience. We are concerned to hear about the extended wait for an appointment and the conditions you described at our depot. We are actively reviewing these issues to ensure a better experience for our customers.
Reply from National Windscreens - Manchester
We appreciate you sharing your experience. We are so happy you were pleased with our staff!
Reply from National Windscreens - Manchester
We're happy to hear we kept you informed. Thank you for your feedback!
Fitter phoned ahead and arrived on time…
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager).
Believe fit was bit of challenge due to exterior trims. Best fit possible with small scratch to paintwork and minor lifting of trim after engineer left.
Car now secure and window functions for another victim of senseless criminal smash and grab.
May 6, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing your experience. We regret the initial glass supply issue and any challenges during the fitting. We'll review the paintwork scratch and trim lift. We are glad the car is secure again.
Reply from National Windscreens - Manchester
We appreciate you letting us know that the timing was great and the personnel was highly professional! We are so happy you were pleased with us.
Reply from National Windscreens - Manchester
We appreciate you sharing that booking was easy, the process was clear, and the windscreen was replaced quickly!
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