First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or... See more
Company replied
Location
Switch locationUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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See what reviewers are saying
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... See more
Company replied
Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with. Thanks a lot fo... See more
Company replied
Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
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Company details
About National Windscreens - Manchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, United Kingdom
- 0161-401-0733
4.6
Excellent
799 reviews
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Reply from National Windscreens - Manchester
We appreciate you sharing that booking was easy, the process was clear, and the windscreen was replaced quickly!
Easy booking process
Easy booking process, gave me a date and then constant updates till Dave the technician arrived - Bang on time.
May 6, 2026
Reply from National Windscreens - Manchester
We're happy to hear that the booking process was easy and that you were kept informed until the technician's punctual arrival. Thank you for your positive feedback!
Fast great customer service can’t beat…
Fast great customer service can’t beat it
Had car back within 1 1/2 Hours
May 4, 2026
Reply from National Windscreens - Manchester
We're happy to hear that you had a fast and great service experience! Thank you for your positive feedback; we appreciate your time.
Reply from National Windscreens - Manchester
Thank you for your positive feedback!
Reply from National Windscreens - Manchester
We appreciate you sharing that you were very happy with the service! We are so glad you were pleased with us.
Swift fitting and great communication…
Swift fitting and great communication from fitter.
April 22, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing that the fitting was swift and the fitter's communication was great! We are so happy you were pleased with our team.
Windscreen replacement.
Everything was completely professional, always kept up to date with the whole process. Easy to book, all staff polite and professional, the windscreen was replaced extremely well and it was a very clean job, thanks.
April 29, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that everything was completely professional, that you were kept up to date, and that the windscreen replacement was done extremely well.
Excellent Professional Service
Service was excellent, windscreen replaced no mess/no shards of glass within the car etc. and within a 90minute period
April 21, 2026
Reply from National Windscreens - Manchester
We're happy to hear that you were pleased with our service and the efficient replacement of your windscreen, leaving no mess behind. Thank you for your feedback.
Amazing service and came
Amazing service and came
Out the same week! Would use again! Highly recommended
April 20, 2026
Reply from National Windscreens - Manchester
We appreciate your recommendation and are glad you were happy with our prompt service! We are delighted you would use us again.
Brilliant service
Brilliant service, good communication about arrival times. David helped me find somewhere appropriate to park for my windscreen replacement as I wasn’t sure if on street parking would be spacious enough. Nice and efficient.
Some confusion when i tried to book, staff came to my house and claimed to have knocked on the door but i am unsure if they did. saw them drive off and couldn’t contact them.
The side panel between my windscreen and passenger window fell off while i was on the motorway so presumably not reattached correctly. Other than that, all good. would recommend
April 25, 2026
Reply from National Windscreens - Manchester
We appreciate your feedback and are happy that you found the service and communication helpful. We regret the confusion during booking and the issue with the side panel. We'll review what happened to prevent this in the future. Thank you for recommending us.
Brilliant service provided
Brilliant service provided - there was a mix up on the time my booking was, I’d arrived on the morning per my booking confirmation but they were expecting me in the afternoon. The work was all done inside 2 hours, quality workmanship and customer service
April 23, 2026
Reply from National Windscreens - Manchester
We're glad you enjoyed your experience. We appreciate you bringing the booking mix-up to our attention and are so pleased we could complete the work quickly. Thank you for your positive feedback on our workmanship and service.
Easy from start to finish
Easy from start to finish. Dropped it off was told few hours. An hour later got phone call to say it was done. I wouldn't use anyone else for windscreens again.
March 12, 2026
Reply from National Windscreens - Manchester
We're happy to hear that your experience was easy and efficient! It's great to know we could complete the work quickly. Thank you for your positive feedback; we appreciate it.
Great service
Great service, gave me an honest and reasonable explanation of the best solution to the chips in our windscreen. They sorted them quickly and efficiently, and they ensured I was happy before leaving.
April 22, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that you received an honest and reasonable explanation of the best solution for your windscreen chips and that they were sorted quickly and efficiently.
Reply from National Windscreens - Manchester
We appreciate you sharing that our staff was helpful and that we did a good job! We are so happy you were pleased with us.
Staff were very freindly and helpful…
Staff were very freindly and helpful did job quick
April 16, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing that our staff was friendly and helpful and did the job quickly! We are so happy you were pleased with us.
In time service
Thank you Chris and National wndscreen.
Developed a crack in windscreen for no reason.Thankfully covered under insurance and easy to get an appointment.
Thorough professional service.
Car was ready in 3 hours as informed to me when I delivered it.
Great work, Thanks once again.
April 21, 2026
Reply from National Windscreens - Manchester
We appreciate you taking the time to share your experience. We're glad the appointment was easy to arrange and that the service was professional and efficient. Thank you for your positive feedback!
Reply from National Windscreens - Manchester
We appreciate you sharing that our service was excellent, quick, and friendly! We are so happy you were pleased with us.
Excellent job
Excellent job
Carried out with efficiency and on time
Would recommend them
April 20, 2026
Reply from National Windscreens - Manchester
We appreciate you sharing that the job was excellent! We're so glad it was carried out with efficiency and on time. We appreciate your recommendation.
Booking really easy to do online
Booking really easy to do online. Friendly staff. Very organised from start to finish. Great service
April 15, 2026
Reply from National Windscreens - Manchester
We appreciate your positive feedback. We're so happy to learn that the online booking was easy, the staff were friendly, and the service was well-organized.
Excellent service!
June 4, 2025
Reply from National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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