I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experien... See more
Company replied
Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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See what reviewers are saying
Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
Company replied
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
803 reviews
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Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a professional experience with us. Thank you for your positive feedback; we appreciate your acknowledgment and your willingness to use our services again.
Very friendly staff
August 21, 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick efficient service
August 18, 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
New window replaced
The service provided was easy and quick my car as returned with in 1 1/2 hours
August 15, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to leave us this great review! We're happy to hear that our service was easy and quick, and your car was returned promptly.
Friendly staff
Great service, friendly staff and quick response.
Not sure if it’s a BMW windscreen or an equivalent.
August 14, 2025
Reply from National Windscreens - Middlesbrough
We're glad you enjoyed your experience with our friendly staff and quick service! We appreciate your feedback!
Lovely friendly man great customer…
Lovely friendly man great customer service and very happy with the job done
August 14, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your kind words! We're delighted you had a positive experience with our customer service and are pleased with the completed work.
Very professional and polite
August 4, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive feedback. We are happy to hear that you found our service professional and polite.
Great customer service and excellent…
Great customer service and excellent work in fitting the windscreen
August 1, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're delighted you received great customer service and that you were pleased with the windscreen fitting.
Very prompt and curtious service
Very prompt and curtious service, left vehicle nice ,clean and tidy
August 5, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your feedback! We're happy to hear you received prompt, courteous service and that your vehicle was left nice, clean, and tidy.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing your experience! We are so happy you found our service quick, reliable, and friendly.
National Windscreen Middlesbrough
National Windscreens, Snowdon Road, Middlesbrough
Having had a stone chip that then spread, I was able to get my windscreen repaired all within 2 hours of dropping it off.
Great efficient service.
Thank you
August 8, 2025
Unprompted review
Reply from National Windscreens - Middlesbrough
We're happy to hear that you received great, efficient service at our Middlesbrough location. We appreciate your positive feedback and are glad we could repair your windscreen so quickly after the stone chip spread. Thank you!
Great service
July 30, 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us.
Great service great customer service…
Great service great customer service .very easy to book in and very helpful polite staff.offered me coffee and to sit and wait for my car .car was sorted withing the hour great staff lovely guy
July 24, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that you found it easy to book and that our staff were helpful and polite. We're glad you enjoyed the coffee and that your car was sorted quickly.
Reply from National Windscreens - Middlesbrough
We're happy to hear that our team was polite and professional and arrived on time. We appreciate your positive feedback and thank you!
Excellent service
Workshop people excellent. I was kept informed by call centre.
The only issue was that it took nearly 3 weeks for the screen to arrive.
July 22, 2025
Reply from National Windscreens - Middlesbrough
We're glad the workshop team and updates were excellent. We regret the screen's delayed arrival. We appreciate your patience and value your feedback.
Pleasure to deal with
Pleasure to deal with, came and assessed the chip on my windscreen and repaired it , all within 30 minutes
July 22, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience! We're so glad that you found our service a pleasure and that we could quickly assist you.
Efficient and friendly
July 22, 2025
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We are happy to hear our staff quickly resolved the issue and were helpful.
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