I cannot recommend enough this team @National Windscreens / Middleseborough.... Richie (the trainer at this site), Chris and David also, were quite simply - from start to finish of my whole experien... See more
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Location
Switch locationUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Pleasant staff, timely and efficient completion of work, clean surroundings for customers to sit in although perhaps a coffee machine might have been helpful for customers to get a drink whilst they w... See more
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The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... See more
Company replied
Very helpful and kept me posted after the software was set up to re calculate vehicle driver assist systems, it has solved 3 software issues that vauxhall main dealer could not resolve, very happy.
Company replied
Company details
About National Windscreens - Middlesbrough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, United Kingdom
- 01642-685-235
4.9
Excellent
803 reviews
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Reply from National Windscreens - Middlesbrough
We're glad you were satisfied with our fast service. Thank you for your positive feedback; we appreciate it greatly.
Excellent service from the fitters and…
Excellent service from the fitters and would recommend them for their 1st class work
October 2, 2025
Reply from National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with our fitters. Thank you for recommending our services and for your kind words regarding their work!
Windscreen
Explained what would happen with the car.
When I could expect my car back.Received message when to pick car up which was earlier than expected.
Went through final checks with me before handing keys back.
Overall did a great job- thank you.
October 2, 2025
Reply from National Windscreens - Middlesbrough
We're happy to hear that the service experience met your expectations. We appreciate that you noted the communication about the car's progress and the final checks. Thank you for your positive feedback!
Helpful check in and job completed…
Helpful check in and job completed within stayed timescale.
October 1, 2025
Reply from National Windscreens - Middlesbrough
We're glad you found the check-in helpful and the job was completed promptly. Thank you for your positive feedback; it means a lot to us.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you found our service fast, efficient, and friendly. Thank you!
Ide been on night shift the day before…
Ide been on night shift the day before and the lads didnt mind me sleeping in the waiting area! I probably looked homeless but i can assure you im not 😂 cheers lads top job
September 25, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your experience. We're glad our team was accommodating while you rested after your night shift. We aim to provide a comfortable environment for everyone!
Great service!
Polite, knowledgeable and professional staff. Replaced my windscreen in a matter of hours and kept me up to date throughout. No issues whatsoever, and would definitely use again if needed.
September 29, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that our staff were polite, knowledgeable, and professional, and that you were kept updated. We're glad there were no issues and that you'd use us again.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
Struggled to get my windscreen in stock but they did keep me up date and were very pleasant
September 24, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your patience regarding the windscreen availability. We're glad we kept you informed and provided a pleasant experience. Thank you for your review!
Great fix can’t see where the chip was
Great fix can’t see where the chip was. Very quick next day response to my home address
September 23, 2025
Reply from National Windscreens - Middlesbrough
We're happy to hear that the repair was successful and you're pleased with the fast, next-day service at your home. Thank you for your positive feedback!
Quick and easy replacement of my…
Quick and easy replacement of my windscreen. Very nice and helpful gentlemen
September 17, 2025
Reply from National Windscreens - Middlesbrough
We're happy to hear that you found our windscreen replacement service quick and easy. We appreciate your positive feedback regarding our helpful team.
A good experience.
From going into reception to bring car for repair we were received by two engineers who were friendly and professional.
We ère kept informed and the whole process was excellent
September 15, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you were received in a friendly and professional manner by our engineers and that you were kept informed throughout the process.
Professional
Friendly , great communications , timing excellent , all round professionalism.
September 12, 2025
Reply from National Windscreens - Middlesbrough
We are happy to hear that you had a positive experience with our team! We appreciate you mentioning our friendly service and excellent communication.
Reply from National Windscreens - Middlesbrough
We appreciate you sharing! We're so glad you were happy with our prompt service, good communication, and very professional job.
Job done with
Booking confirmation a bit vague , and getting intouch was difficult , but job was done satisfactory and on time
September 10, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your feedback and are happy the job was completed to your satisfaction and on time. We'll review our confirmation process and accessibility.
Nice job
Dropped car , window replaced , nice clean job
I would have given them 5 stars but their message system do not inform me it was ready
September 5, 2025
Reply from National Windscreens - Middlesbrough
We're glad the replacement was clean. We apologize that our message system didn't notify you when your car was ready. We'll review our notification process. Thanks for the feedback.
Reply from National Windscreens - Middlesbrough
We're so glad you had a great experience with our service! Thank you for taking the time to leave us such a wonderful rating.
Windscreen Replacement
Fantastic service from the very beginning till end. No complaints at all. Quick, on time. Sorted all insurance out. Brilliant customer service.
August 22, 2025
Reply from National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad you experienced fantastic service from start to finish. We are happy that we were quick, on time, and sorted out the insurance.
Very quick and professional service
Very quick and professional service. The process was made to be easy and I’m happy with the whole process.
August 19, 2025
Reply from National Windscreens - Middlesbrough
We appreciate you taking the time to share your feedback! We are so happy to hear that you were pleased with our quick, professional service and easy process.
Reply from National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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