I am very happy with my windscreen replacement. The team did a fantastic job right outside my house, which made the whole process super convenient. Highly recommended!
Company replied
Location
Switch location94 Tanners Drive, Blakelands, MK14 5BP Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
Had a bit of a hiccup on the first day as the fitter didn’t turn up and didn’t phone or text to say he wouldn’t be coming however he did arrive two days later and I was first job on his list.The fitte... See more
Company replied
Fast service, great communication, friendly staff. Had to replace windscreen and had to use National Windscreens. Easy to book a date and time. Plenty of choices and they’ll replace at any location -... See more
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Windscreen replacement Impressively quick, helpful and efficient. Staff at the garage in Milton Keynes repaired the windscreen in a very short spell of time and kept me well informed throughout. Mo... See more
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Company details
About National Windscreens - Milton Keynes
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
94 Tanners Drive, Blakelands, MK14 5BP, Milton Keynes, Buckinghamshire, United Kingdom
- 01908-465-143
4.3
Excellent
626 reviews
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Customer centric service
Customer centric service, accommodated my request without problem. Would have given 5 stars if they were able to fit windscreen wipers as ordered.
August 6, 2025
Reply from National Windscreens - Milton Keynes
We're happy to hear that you received customer-centric service and that we accommodated your request. We appreciate your feedback and regret not fitting the windscreen wipers as ordered.
Prompt and efficient service and clear…
Prompt and efficient service and clear communications along the way
August 5, 2025
Reply from National Windscreens - Milton Keynes
We appreciate you sharing your feedback. We're so happy to hear that you received prompt, efficient service and clear communications from us.
Reply from National Windscreens - Milton Keynes
We appreciate you taking the time to share your experience! We are so happy to hear you received quick, easy, and friendly service.
It took nearly two and a half weeks to…
It took nearly two and a half weeks to replace my windscreen, with 4 cancelled visits due to new kit, weather and replacement windscreen been cracked. All of this was time off work for me.
July 30, 2025
Reply from National Windscreens - Milton Keynes
We regret the delays and multiple cancellations you experienced. We appreciate you bringing this to our attention, and we'll review what occurred. Thank you for your feedback.
Reply from National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so glad booking was easy, the fix was super quick, and that you received great customer service.
They turned as agreed and updated with…
They turned as agreed and updated with eta on arrival. Told the proceedure and was carried out to factory spec.
The only fault which is company procedure any alarm stuff that was attached to windscreen they would put back . So had to do myself .
July 4, 2025
Reply from National Windscreens - Milton Keynes
We're happy to hear that you were informed about the arrival time and that the work was completed to the correct standard. We appreciate your feedback regarding the alarm system and will review our procedures. Thank you.
Painless experience.
Excellent organisation and communication. Everyone professional and friendly. Cant fault anything, it was all very good. My thanks to all.
July 23, 2025
Reply from National Windscreens - Milton Keynes
We appreciate your positive feedback and are happy to hear about your excellent experience! We're glad you found our organization and communication to be top-notch and everyone professional and friendly.
Very Good Service from beginning to end.
July 23, 2025
Reply from National Windscreens - Milton Keynes
We appreciate you sharing your feedback with us. We are so glad to hear that you had a very good service experience from beginning to end.
Kept notified with good communication
Kept notified with good communication. Fitter was professional and polite.
July 23, 2025
Reply from National Windscreens - Milton Keynes
We're happy to hear that you were kept informed and that our fitter was professional and polite. Thank you for your positive feedback!
Good comms, friendly staff
Easy to book but confirmation was not sent right away to let me know the price. Communication through to the date was good. Outlet that did the window was friendly and got the job done on time.
July 22, 2025
Reply from National Windscreens - Milton Keynes
We appreciate you sharing your experience. We're glad the booking was easy and the service was completed on time by a friendly team. We'll review our confirmation process to ensure pricing is sent promptly.
Well deserved 5 stars all round!
The ease of the booking and the professionalism, the updates in timings and the good spirit of the gentleman who fitted it. All round best customer service I have received for a long time.
July 21, 2025
Reply from National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that you found the booking easy, and were pleased with the professionalism, updates, and the technician's positive attitude. We're glad you received the best customer service.
fast service
July 18, 2025
Reply from National Windscreens - Milton Keynes
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very happy with the windscreen change
Very happy with the windscreen change. Had a massive crack from a stone chip. The screen had heating elements in it and distance markers for traffic. All changed ok.
Thanks
July 15, 2025
Reply from National Windscreens - Milton Keynes
We're happy to hear that the windscreen replacement met your expectations! We appreciate you letting us know that the change, including the heating elements and distance markers, was successful. Thanks for your feedback.
My windscreen was replaced as planned
My windscreen was replaced as planned, in a friendly, efficient and timely manner
July 8, 2025
Reply from National Windscreens - Milton Keynes
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Milton Keynes
We appreciate your positive feedback! We're so happy to hear you received great, friendly, professional, and timely service.
Great service
Easy to navigate the website to arrange repair and a friendly professional representative carried out the repair a few days later and to my entire and utter satisfaction.
July 3, 2025
Reply from National Windscreens - Milton Keynes
We're happy to hear that you found our website easy to use and that the repair was completed to your satisfaction. We appreciate your positive feedback and thank you for taking the time to share your experience.
Brilliant service from beginning to end
Brilliant service from beginning to end. Dealt with professionally and swiftly.
July 1, 2025
Reply from National Windscreens - Milton Keynes
We appreciate your positive feedback! We're happy to hear that you received brilliant service and were dealt with professionally and swiftly from beginning to end.
On pick up
On pick up, they gave me the wrong key. Then my car was making a knocking noise (it wasn't before) i called national windscreen not helpful at all.
I got in the front passenger side and all the plastic housing was on the floor!!! Car is a hybrid so things had to be moved. Fixed it myself.
June 26, 2025
Reply from National Windscreens - Milton Keynes
We appreciate you bringing these issues to our attention. We're sorry the wrong key was provided and that you experienced a new noise and damage to the interior. We'll investigate these concerns to improve our service. Thank you.
Great friendly customer service
Great, friendly customer service, thoroughly professional and was done very quickly too
June 23, 2025
Reply from National Windscreens - Milton Keynes
We appreciate your feedback! We're so glad you received great, friendly customer service, and that our team was professional and efficient.
Reply from National Windscreens - Milton Keynes
We're happy to hear that you had a positive experience with our service. Thank you for taking the time to share your feedback with us.
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