Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
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Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
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It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
Company replied
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
299 reviews
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Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
My windscreen was prioritised as I was…
My windscreen was prioritised as I was waiting.
A cup of coffee was provided.
It took a little long due to the calibration communication required with Volvo but there was no hanging around required afterwards waiting for the glue to set.
The screen was a genuine Volvo part, no damage was caused and after a number of downpours there has been no leaks.
I couldn't have asked for more.
August 21, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement
I was initially expecting to have to wait 4 hours for my Audi Q5 windscreen to be replaced, so when it was completed under 2 hours so I was well pleased, also the job was done to a high standard and the true test came yesterday when we had a heavy downpour and I am happy to say I had no leaks
August 13, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was given about 4 hours for the job…
I was given about 4 hours for the job but it was done in an hour and I was very happy.
The rubber seal which runs on window edges is loose on the roof top side of the car
August 19, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy service
Easy booking, clear communication by text messages and what appears to be a well-fitted windscreen.
August 7, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly & helpful
July 24, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Honest and reliable service
Honest and reliable service. Kept to timelines given to me and comfortable area to wait in
July 16, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our technician Kiran was extremely…
Our technician Kiran was extremely efficient and very courteous. The replacement of the windscreen was done very quickly.
July 9, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Got the work done really quickly
Got the work done really quickly. Let me sit in their reception area because I had a bad knee and couldn’t walk to anywhere else.
June 10, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service all went well
July 6, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Absolutely disgusting customer service
Absolutely disgusting customer service. I took the day off work as today was the first available appointment to replace my window. Waited all day, got to 3pm phoned up, they couldn't get a response from the "technician", phoned again at 4pm, they couldn't get a response from the "technician", phoned again at 5pm, told the technician has now gone home but they will sort something out today and that was over an hour ago! Absolutely shocking company!
July 10, 2024
Unprompted review
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Windscreen not clean
Sticky tape left on inside of windscreen and blue tape left between car and windscreen
June 21, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Above and beyond …
There were issues getting the mercs windscreen but your staff were amazing. I needed to get this done after the death of my father. His funeral was the week it was due to be done. Your staff reached out. And sorted absolutely everything. I can’t thank them enough. In such a horrible time
They just sorted stuff. I will be forever grateful. Thank you
June 10, 2024
Reply from National Windscreens - Newmarket
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Few issues of bad workmanship
Although appointment booked for 8.30, the fitter did not arrive until 9.15 am, so not a great start. The person who opened the garage told me the fitter always arrived late!!
Work was completed fine but when I went to drive home there was a glue like substance (or fixative) on my steering wheel. When I got home I could see that the frame if the window, which fortunately is plastic has been scraped, on left and right sides, exposing the base material.
The window itself is fine but little issues left me feeling a dissatisfied with the workmanship.
May 29, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great service
Great service, windscreen replaced, friendly staff, job done in the timeframe
May 24, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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