Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
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Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
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Very happy with the service , easy to book in, left my car with them, the job only took around three hours, then text me to say it’s ready for collection, I would recommend them without hesitation
Company replied
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
298 reviews
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Reply from National Windscreens - Newmarket
We are so pleased to hear that you found our work to be very good and speedy. We truly appreciate your positive feedback!
I was kept fully informed at every step…
I was kept fully informed at every step of the process, which was completed very professionally.
August 4, 2026
Reply from National Windscreens - Newmarket
We're so pleased to hear that you were kept fully informed at every step of the process and that it was completed very professionally. Thank you for your kind feedback!
very efficient service and workmanship
July 29, 2026
Reply from National Windscreens - Newmarket
We are so pleased to hear that you found our service and workmanship to be very efficient. We truly appreciate your positive feedback!
It was easy to get an appointment…
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location.
Good communication from setting the appointment to the actual appointment.
Dropped off car at scheduled time, Valter was great. Car was done an hour earlier than expected and to a high standard using genuine VW parts.
July 24, 2026
Reply from National Windscreens - Newmarket
We're delighted to hear that booking your appointment was easy and that communication was good throughout the process. It's wonderful that your car was completed ahead of schedule to a high standard, using genuine parts. Thank you for your positive feedback!
Very happy with the service
Very happy with the service , easy to book in, left my car with them, the job only took around three hours, then text me to say it’s ready for collection, I would recommend them without hesitation
July 29, 2026
Reply from National Windscreens - Newmarket
We're so pleased to hear you were very happy with our service and found it easy to book. It's wonderful that the job was completed quickly and that you received a text when your car was ready for collection. Thank you for your recommendation!
Very slick service from start to…
Very slick service from start to finish, thank you!
Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter was very polite, friendly and informative at drop off and was quick to message me as soon as the job was complete. Great work on the windscreen obviously, but the kind staff and ease of the process made it all so easy. Thank you very much!
July 10, 2026
Reply from National Windscreens - Newmarket
We're happy to hear you received such slick service from start to finish! It's wonderful to know the booking process was simple and clear, and that Valter was polite, friendly, and informative. We appreciate your feedback on the ease of the process and the great work.
Superb service
Superb service. The bloke was friendly and even fixed the dodgy glove compartment door - all on his own initiative.
July 2, 2026
Reply from National Windscreens - Newmarket
We are delighted to hear you received superb service! It's wonderful to know our team member was friendly and even took the initiative to fix the glove compartment.
Reply from National Windscreens - Newmarket
We're so pleased to hear that our communication was great and that your fitting was speedy and efficient. Thank you for your wonderful feedback!
Very fendly really hot day and they…
Very fendly really hot day and they give us bottles of water
June 28, 2026
Reply from National Windscreens - Newmarket
We're so glad we could help you stay refreshed on such a warm day. We appreciate your kind words!
Good information and correspondence
Good information and correspondence. Staff friendly and helpful
June 30, 2026
Reply from National Windscreens - Newmarket
We're so pleased you found our information helpful and our staff friendly. Thank you for your kind words and positive feedback!
Great service great job
June 22, 2026
Reply from National Windscreens - Newmarket
We appreciate your kind words. We are glad you enjoyed your experience.
5* service from start to finish.
5* service from start to finish.
Easy to find the service centre (I used the service in Newmarket).
Straightforward booking, continuous information, fantastic service. Fully satisfied. Highly recommend!
June 8, 2026
Reply from National Windscreens - Newmarket
We're so happy to hear you had a 5-star experience from start to finish! We're glad you found our Newmarket service center easy to locate and appreciated the straightforward booking and continuous information. Thank you for your high recommendation!
The appointment was scheduled to arrive…
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes....
Left the car untidy,cables off,seems car computer board drawer control ,but they said was from dashcamera watt I don't have ....
Rush for finish the job....
Not the best experience
June 9, 2026
Reply from National Windscreens - Newmarket
We're sorry to hear about your experience. We understand your frustration regarding the delay and the service duration. We're also concerned about the untidy car and the issues you described. We are reviewing this internally to prevent future occurrences.
fast efficient and friendly staff
May 26, 2026
Reply from National Windscreens - Newmarket
We are so pleased you found our team efficient and friendly. We appreciate your positive feedback!
It was great service
It was great service, and they fixed my windscreen very quickly. Booking was quick and they gave a reminder for the appointment.
May 21, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're glad our service was great, quick, and that the booking process was smooth.
Reply from National Windscreens - Newmarket
Thank you for your positive feedback!
Reply from National Windscreens - Newmarket
We're delighted you had a great experience with our quick and good customer service!
Depot I used in Newmarket shut at 3pm
Depot I used in Newmarket shut at 3pm - not convenient for collection. However, work was faultless.
May 14, 2026
Reply from National Windscreens - Newmarket
We appreciate your feedback regarding the depot's hours. We are reviewing our operating times to improve convenience.
Had confusion at the unit between staff…
Had confusion at the unit between staff as if my car was booked in or not. But the windscreen was done and ahead of the estimated time
May 6, 2026
Reply from National Windscreens - Newmarket
We apologize for the confusion. We are glad the windscreen was done ahead of time.
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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