Quicker booking than alternative screen repairs.
Communication, confirmation etc straight forward. Excess rasy to pay through the link. Repair / replacement was quicker than forcast time.

Easy, friendly and clear

Went to the Newmarket branch, spoke to Luke who was really helpful and knowledgeable, he rang through to head office for me, gave me a firm quote, which they confirmed in detail by text, less than half the price of Autoglass, and let me use his phone to sort out an appointment for them to come to me. Excellent communication, kept me updated at every step, arrived at the time they said, very polite and professional, refused to take any payment until they had finished and I had checked their work, which was excellent, hallelujah! Excellent customer service, like you used to get back in the day. Well done Kiran and Regan you are excellent ambassadors for your company and well done National Windscreens, we will recommend you to our friends, family and mechanic.

They were very friendly and efficient. It was very clean and the staff were very considerate. Fitters name is Kiran.D at Newmarket who did a brilliant job.

On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to return to depot and come out again later in the day which was a little inconvenient but job finished to a high standard thanks to him.

Very helpful and professional service at the Newmarket branch.

Took my car in for a new windscreen. On picking up the car, I noticed the trims on both sides of the screen were fitted badly. Not level and uneven gaps. On the inside, the cover by the interior mirror was loose. All the clips were broken off. Told a replacement part would be ordered. been up 3 times to chase up part. Been back today 29/07/25 as I was told part was in . Got to National Windscreens surprise surprise no part. All they do is get on the phone and have a laugh and joke with the person on the other end. AVOID, Would rather drive around with a broken screen. I do hope not all windscreen companies are like this. It has cost me time and money. Very very angry.

Quick and friendly work. Easy drop off and pick up

Good communication efficient fitting.but would have liked a receipt.

Great service

Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was under some pressure for time, however as it was not my mistake they agreed to do the job. Luke who worked on my car, did an excellent job. I suspect he went without lunch to get the job done. Thanks very much - five stars !

Great customer service and great job done

Very speedy and professional

Very good service prompt response in a difficult position to put in new windowscreen

Very happy with the job

Friendly, helpful staff

Asked for a morning appointment. T@Cs say “we can’t guarantee it but we’ll try”. This is the second repair I’ve had done by national windscreens and both times the technician arrived at the last possible time, 445pm. Maybe my village is the final stop on that vans route and it there is zero chance of a morning slot but with web van tracking not working either I’ve sat round all day waiting for a 15min job. No issue with repair or technician but surely there is a better way to do this which wastes less of my time.

Lovely friendly guys, very helpful made me feel relaxed