Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
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Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
Company replied
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
Company replied
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
299 reviews
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Excellent Experience
Friendly and helpful staff and a great job done. Really good service.
May 29, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear our staff was friendly and helpful and that you received really good service with a great job done.
Get best service very professionally…
Get best service very professionally done team Newmarket well done
May 27, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear you received professional service from our team.
Efficiently dealt with on arrival and…
Efficiently dealt with on arrival and in the work.
May 23, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that your arrival and the work were handled efficiently. Thank you for your positive feedback!
Proper people to deal with.
Communication pre replacement. Presentation at arrival. Accurate time to install, pleasant departure. Great people to deal with.
May 19, 2025
Reply from National Windscreens - Newmarket
We're happy to hear that you had a great experience with our team! We appreciate your positive feedback regarding our communication, presentation, and installation time. Thank you!
Fast Service and Excellent work.
May 16, 2025
Reply from National Windscreens - Newmarket
We appreciate your positive review and are happy you enjoyed our fast service!
mixed experience
Booked on the app around 2.5 weeks in advance and on the day appointment cancelled as no glass.
Phoned over 2 days and told no idea when glass to be delivered. Last call around lunchtime on Thursday and after speaking to Aviva on Thursday you rang next morning glass delivered and fixing booked.
Not sure how things changed so quickly - no info and next morning glass delivered !!!
Fitters at Newmarket did a great job - good fit and car tidy
May 16, 2025
Reply from National Windscreens - Newmarket
We appreciate your feedback and are sorry about the initial cancellation and uncertainty regarding the glass delivery. We're glad the Newmarket fitters provided a good service. We'll review how the situation was resolved so quickly to improve our communication.
Friendly team, good service
Friendly team, timely service and good communication. Easy peasy transaction
May 16, 2025
Reply from National Windscreens - Newmarket
We're so glad the team was friendly, the service timely, and the communication effective! Thanks for the positive feedback and easy transaction rating.
Left me with a stained interior
Only informed the day before that preferred time wasn’t possible despite booking a month ahead. Workers left oily marks on the interior of the car. Waiting for this to be dealt with. Person on phone very aggressive.
May 14, 2025
Reply from National Windscreens - Newmarket
We regret that your preferred time wasn't possible and apologize for the last-minute notice. We're also sorry for the oily marks and the phone interaction. We're looking into these issues. Thank you for your feedback.
Reply from National Windscreens - Newmarket
We're glad to hear you were satisfied with the quick service.
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent Service
Small workshop on industrial estate but received excellent service and fitters friendly and professional - thank you
May 8, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear you had a positive experience with our team. We strive to provide excellent service and are glad our fitters were friendly and professional. Thank you for choosing us and for taking the time to share your feedback.
Outstanding service
May 7, 2025
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
first class service
Screen replacement carried out by polite and efficient staff who took the time to explain the whole procedure including the the calibrating of the lane assist system.
May 7, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the politeness and efficiency of our staff. We appreciate that they took the time to explain the entire procedure, including the calibration of the lane assist system. We strive to provide a clear and informative experience for our customers, and we are glad that we were able to achieve that for you.
The technician met me at work on…
The technician met me at work on request, was very professional and helpful.
April 28, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're glad to hear that the technician was able to meet you at work and provide you with helpful service.
Great service and fast
Great service, i arrived early and that was no problem they got straight on with it...offered tea or coffee, wi fi so i watched a film on my ipad... road test and car handed over..
Would recommend anytime
April 24, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad that our team was able to make your visit comfortable and efficient. We're happy to hear that you enjoyed the amenities like the complimentary refreshments and Wi-Fi. We're committed to making each customer's experience a positive one.
Reply from National Windscreens - Newmarket
Thank you for your kind review! We're thrilled to hear you found our service friendly and the job done to your satisfaction. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Thanks for professional service
Thank you very much. I truly appreciate the prompt and professional service provided by the staff at the Newmarket location. Everyone was courteous and efficient, which made the experience very pleasant.
I did encounter a small challenge when trying to confirm my appointment date and time through the online booking system — I would be grateful if this process could be made a little clearer in the future.
April 10, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive feedback. We're delighted to hear that you were impressed with the prompt and professional service provided by our staff at the Newmarket location. We strive to create a courteous and efficient experience for all our customers, and we're glad you found it to be very pleasant.
We appreciate you bringing the challenge you encountered with the online booking system to our attention. We're always looking for ways to improve our services, and we will certainly take your feedback into consideration as we work to enhance the clarity of our online booking process.
Highly recommend but expensive
To the team at the Newmarket site thank you for doing the front screen so quickly shame the deposit was so expensive
April 5, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are glad you were happy with the speed of the service. We understand that deposits can sometimes feel expensive, and we strive to make our pricing transparent and competitive. Thank you for your feedback.
Reply from National Windscreens - Newmarket
Thank you for your kind words! We're delighted to hear you had a positive experience with our booking system and service. We appreciate you taking the time to share your feedback and will continue to strive for excellence.
Arrived when booked and did a neat job
Arrived when booked and did a neat job.
Would have preferred quicker service though!
March 31, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to leave a review. We're glad you were satisfied with the neat job and that we arrived on time. We understand your preference for quicker service and will strive to improve our response times in the future.
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