Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
Company replied
Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
Company replied
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
Company replied
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
Company replied
Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good and quick job friendly fitter
March 29, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and will share it with our team.
.Staff very good and efficient. Five stars.
Staff kept me informed and completed the new screen in good time and cleaned up very well. Very friendly
March 21, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive review. We are pleased to hear that you were kept informed throughout the process, that the work was completed on time, and that our staff was friendly and cleaned up well. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Excellent.
They were very good. Replaced my windscreen in a short time and they cam to my home address.
March 12, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're glad to hear that you were satisfied with the service and the speed of the windscreen replacement. We appreciate your business and hope to see you again in the future.
The repair itself was great…
The repair itself was great and quite swift.
I did try to provide directions for the operative ahead of the visit as I knew it would be complicated but ai was told to wait till he called.
The tracking was very misleading and I recieved a call as he could not find the address... the tracking showed him 20 miles away with 2 jobs before mine.
It was very complicated trying to instruct him where we were and I had to leave rhe address and run up the road to drive round with him! Not convenient whilst working.
The operative was very polite and the repair itself was a1... but the admin was disappointing
March 12, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that the repair itself was satisfactory and completed quickly.
We understand your frustration with the communication and tracking issues you encountered. We strive to provide clear and accurate information to our customers, and we'll use your feedback to improve our processes. We value your feedback and will use it to improve our service.
Professional & efficient service
Professional & efficient service. Friendly welcome and handover; the work was done within the timescale given.
March 8, 2025
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the professionalism and efficiency of our service, the friendly welcome and handover, and the timely completion of the work. We appreciate your feedback and are committed to providing excellent service to all our customers.
Newmarket Branch
Although tucked out of the way, we took a taxi to Newmarket which was £7.
Customer service and work was 5*
Just £95 by going through our insurance company.
Thank you!
March 8, 2025
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that you were happy with the customer service and work provided. We understand that transportation costs can be a factor when considering a location, and we're happy to hear that you found a solution that worked for you.
Waited all day then get a phone call at…
Waited all day then get a phone call at 16:00 said it was a 2 man job and other fitter was ill and could I go to nearest depot and meet him there when I got there he still fitted on his own I did help to lift screen in , and drove home with screen only fitted 30 minutes before I thought I have to wait 3-4 hours for sealant to set also didn’t recalibrate so I have had to make another appointment for this , also fitter has scratched my paint work down both pillows of front screen .
March 1, 2025
Reply from National Windscreens - Newmarket
We understand your frustration with the recent service you received. We strive to provide a seamless and positive experience for all our customers, and it's clear that we fell short in this instance. We appreciate you bringing these concerns to our attention, and we'll use your feedback to improve our processes.
Spurious excuses
The first appointment you did not honour. You then lied to us telling us that there had been 2 cars , same model, similar number plates. That is NOT true. Our car has a unique personalised number plate. Too much anxiety hoping you will arrive on the second appointment, a day before we are needing the car to go to France
February 27, 2025
Reply from National Windscreens - Newmarket
We understand your frustration and apologize for the inconvenience caused. We strive to provide reliable service and are disappointed to hear that our first appointment was missed. We value your feedback and will use it to improve our processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I had appointment at 0900 but when I…
I had appointment at 0900 but when I arrived they didn’t have the windscreen
February 15, 2025
Reply from National Windscreens - Newmarket
We understand your frustration with the inconvenience caused by the missing windscreen. We strive to provide a seamless experience and apologise for the disappointment.
Turned up on time did great job in…
Turned up on time did great job in under an hour
February 14, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear that you were happy with the service provided. We strive to deliver efficient and high-quality work, and we're glad that we were able to meet your expectations.
My review mirror had snapped off in the…
My review mirror had snapped off in the cold weather and national windscreen replaced my windscreen fix my mirror back on very easy and with no stress to me very happy
February 4, 2025
Reply from National Windscreens - Newmarket
We're thrilled to hear about your positive experience. It's great to know that our team was able to provide a stress-free solution for your broken mirror. We appreciate your kind words and are happy to hear you're satisfied with the service.
Great service
Easy to find
Very pleasant staff
Extremely cold waiting area on a very cold day (the only negative)
Windscreen replaced perfectly
January 23, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words about our staff and the quality of our work. We understand that the waiting area can be chilly, especially on cold days. We'll take your feedback into consideration as we strive to improve our customer experience.
Didn't ask for the name of the guy who…
Didn't ask for the name of the guy who fitted my screen but he was extremely professional, and polite, it was a friday afternoon, he was working on his own really up against it but had the time speak and explain about what he was doing, hope you recognise you've got a very good worker with this guy
January 21, 2025
Reply from National Windscreens - Newmarket
We appreciate your kind words about our technician. We are glad to hear that you were impressed with his professionalism and politeness, especially given the busy schedule he was working under. We value our employees and strive to provide the best possible customer service.
Top job
Great chaps that installed my windscreen.
Very professional
Clean and tidy
Very accommodating
January 13, 2025
Reply from National Windscreens - Newmarket
We're delighted to hear about your positive experience. It's wonderful to know our team provided such a professional and accommodating service. We appreciate your kind words and are glad you were happy with the results.
Reply from National Windscreens - Newmarket
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. It means a great deal to us to know our team members are making a positive impact on our customers. We strive to provide excellent service, and your comments are a wonderful confirmation that we're on the right track. We are so happy to hear that the gentleman was friendly and efficient, and we will definitely share your wonderful feedback with the team. We hope you'll visit us again soon.
Reply from National Windscreens - Newmarket
We're so pleased you had a positive experience! Your feedback about our communication and service means a great deal to us. We truly appreciate you taking the time to share your thoughts, and we're thrilled to hear that you found both aspects excellent. It motivates us to continue providing the best possible service to all our customers. We value your business and hope to assist you again soon. Your satisfaction is our top priority.
Prompt service
Prompt service, job started once keys handed over, small seating available as returned ahead of the 4 hour window needed for the job.
December 19, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind review. We appreciate your feedback and are glad to hear that you were pleased with the prompt service and the start of the job. We understand the importance of comfortable waiting areas and will take your feedback into consideration for future improvements.
There was only one person working there…i
There was only one person working there he was stressed and friendly but overworked he fitted the screen with in the time stated
December 19, 2024
Reply from National Windscreens - Newmarket
We appreciate your feedback and are glad to hear that the technician was friendly and completed the work within the estimated timeframe. We understand that being short-staffed can be challenging, and we strive to ensure our employees have the resources they need to provide excellent service.
Excellent service. Everything explained well
Excellent service. 4 hours later a nice clear view again. Job very well done and explained what had been done too. Many thanks.
December 11, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind words and positive review. We're delighted to hear that you were happy with the service you received and the results. We appreciate your feedback and are committed to providing excellent service to all our customers.
Reply from National Windscreens - Newmarket
Thank you for your kind words. We are delighted to hear that you found our service helpful. We appreciate you taking the time to share your positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.