Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
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Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
Company replied
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
Company replied
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
299 reviews
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Asked to bring in earlier than slotted…
Asked to bring in earlier than slotted time, last on a Sunday, sorted in. 90 mins. clockwork and repair sound!
December 15, 2024
Reply from National Windscreens - Newmarket
We appreciate your feedback and are glad to hear that you were able to get your device repaired on a Sunday. We understand that it can be frustrating to have to bring in your device earlier than expected, but we strive to accommodate our customers' needs as best as we can. We're happy to hear that the repair was completed in a timely manner and that you were satisfied with the service.
Service was 5 star once you got the…
Service was 5 star once you got the girl to look for a appointment nearer me. The guy who replaced my window screen was brilliant cannot praise him enough. Newmarket by the way
December 12, 2024
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you were able to find an appointment that worked for you and that our team member provided excellent service.
Reply from National Windscreens - Newmarket
We appreciate your positive feedback and are glad to hear that you were satisfied with the windscreen replacement.
Reply from National Windscreens - Newmarket
Thank you for your kind words. We are so glad to hear that you found our service excellent and fast. We appreciate you taking the time to share your positive experience and recommend us to others.
Friendly efficient quality service..
November 29, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're delighted to hear that you found our service friendly, efficient, and of high quality. We appreciate you taking the time to share your positive experience.
Easy to book and work carried to spec…
Easy to book and work carried to spec and in a timely fashion
November 28, 2024
Reply from National Windscreens - Newmarket
We appreciate your kind words and are thrilled to hear that you found our booking process easy and that the work was completed to your specifications and on time. We strive to provide a seamless and positive experience for all our customers.
The Windscreen repair was excellent
The Windscreen repair was excellent. The gentlemen carrying out the repair was exceptional. Excellent on his part.
The issue was making the booking stick. Re arranged 3 times and messages and emails a plenty. If I ask my insurance company on renewal who the approved windscreen company is, if its national windscreens, I'll carry on shopping.
November 13, 2024
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're glad to hear that the windscreen repair itself was excellent and that you were impressed with the technician's work. We understand your frustration with the booking process. We strive to provide a smooth and efficient booking experience for all our customers. We will take your feedback into consideration as we continue to improve our services.
Terrible attitude from Newmarket Centre…
Terrible attitude from Newmarket Centre and the call handling was abrupt and rude
November 13, 2024
Reply from National Windscreens - Newmarket
We understand your frustration with the experience you had at the Newmarket Centre. We value your feedback and will use it to improve our customer service.
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're glad to hear that you found our service professional, quick, and easy to use. We appreciate your feedback.
The main area for improvement from my…
The main area for improvement from my point of view, to gain staff from the local area. I experienced delay in staff being at the company unit [requested to drop car at 08:30 and no one on site until 09:10] as they were required to travel miles to be there, this can often lead to delays and frustrations. This is not helpful when arranging support/help with travel from friends [to drop of my car] who have busy days, resulting having no means of transports as they needed to be somewhere else. The advertised telephone number requires updating at the work unit as the number is out of use, very frustrating when waiting.
October 27, 2024
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your feedback. We understand your frustration with the delay in staff arrival and the outdated phone number. We value your input and will use it to improve our services.
Great service and friendly stuff. Highly recommended.
October 24, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind words. We are so glad to hear that you were happy with the service you received and found our staff friendly. We appreciate your feedback and are committed to providing the best possible experience for our customers.
Turned up when he said he would
Turned up when he said he would, generally very good service.
October 25, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind words. We're glad to hear that you were pleased with the service and that we were able to meet your expectations. Your feedback is appreciated.
Reply from National Windscreens - Newmarket
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are happy to know our engineer met your expectations.
No problem just got on with it and all…
No problem just got on with it and all cleaned
October 17, 2024
Reply from National Windscreens - Newmarket
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback and are glad you found the process easy and efficient.
I was not satisfied with the repair
I was not satisfied with the repair. I ve had similar chips repaired which were much less visible on completion. I therefore had to opt for the screen to be replaced. It’s difficult to prove the job could have been done better but i think it could.
It was however an easy service to book and use, and I was kept informed when appointment was changed. Just not a good result for me.
October 8, 2024
Reply from National Windscreens - Newmarket
We understand your disappointment with the repair outcome. We strive to provide high-quality repairs and appreciate your feedback. We're sorry that the repair didn't meet your expectations. We're committed to continuous improvement and will use your feedback to enhance our services.
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
October 10, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
4 Stars for work force
4 Stars for work force, 3 Stars for windscreen as not to OEM. Original equivalent manufacture
September 23, 2024
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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