Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... See more
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Location
Switch locationUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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See what reviewers are saying
The appointment was scheduled to arrive until maximum 15:30 ,but they arrived arround 16:35 and ,after service was supposed take over 1 hour was made in 50 minutes.... Left the car untidy,cables... See more
Company replied
It was easy to get an appointment booked via my car insurance for a replacement windscreen at the Newmarket location. Good communication from setting the appointment to the actual appointment. Dro... See more
Company replied
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... See more
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Company details
About National Windscreens - Newmarket
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, United Kingdom
- 01638-280-064
4.5
Excellent
299 reviews
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Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newmarket
We appreciate you taking the time to share your experience with us. We're happy your windscreen replacement at Newmarket went smoothly!
The booking was simple
The booking was simple. The staff were professional and friendly.
April 23, 2026
Reply from National Windscreens - Newmarket
We appreciate you sharing your positive experience. We're happy to hear that our staff were professional and the booking process was simple.
The windscreen was replaced efficiently…
The windscreen was replaced efficiently on time . Unfortunately the screen was faulty and was rebooked for replacement one week later to fit my life schedule. This replacement was efficient and successful.
April 14, 2026
Reply from National Windscreens - Newmarket
We appreciate you bringing this to our attention. We're glad the replacement was eventually successful and accommodated your schedule. Thank you for your feedback.
The guys at National Windscreen were…
The guys at National Windscreen were very professional and friendly. They also did a great job on the windscreen replacement.
April 13, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're so happy to learn that the technicians were professional and friendly and that they did a great job on the windscreen replacement.
Good Service
Good Service at Newmarket, Staff were very good and the booking system for very easy to use as i had to make changes
April 11, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback. We're so happy to learn that you received good service and found our staff very good and the booking system easy to use, even with changes.
Staff and service were exceptional and…
Staff and service were exceptional and cannot be praised highly enough.
National Booking system is very frustrating
April 10, 2026
Reply from National Windscreens - Newmarket
We're happy to hear that our staff and service met your expectations. We appreciate your feedback regarding the national booking system and will look into it.
Great service
The windscreen installation technician was very professional and a great ambassador to national windscreen company.
April 9, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We're so happy to learn that the windscreen installation technician was professional and a great ambassador for our company.
very pleasant operator
March 31, 2026
Reply from National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not great experience sadly really disappointed
Not great experience - Guy broke trim on my car and I can hear a lot of draft which wasn’t like this before the window was done. So not impressed at all.
The window screen was damaged but the office staff were really helpful thank you for being great. But work done to my car wasn’t good.
March 29, 2026
Reply from National Windscreens - Newmarket
We appreciate your feedback. We're sorry to hear about the trim damage and the draft you're experiencing. We'll review this to ensure better service in the future. We're glad the office staff was helpful.
Broken plastic moulding
Broken plastic moulding, cheapest possible glass, which meant to be double glazed glass but is clearly not.
March 20, 2026
Reply from National Windscreens - Newmarket
We're sorry to hear about the issues with the moulding and glass. We appreciate your feedback and will investigate these concerns.
Excellent timing clean and tidy job…
Excellent timing clean and tidy job really pleasant fitter
March 19, 2026
Reply from National Windscreens - Newmarket
We appreciate you letting us know that the timing was excellent and the fitter was pleasant! We're so happy the job was clean and tidy.
The repair wasn't completed
The repair wasn't completed.
The chip was filled but the crack was left and I will need to book another appointment to get it resolved.
March 17, 2026
Reply from National Windscreens - Newmarket
We regret that the repair was incomplete and that you need another appointment. We appreciate your feedback and will review your case to ensure better service.
Reply from National Windscreens - Newmarket
We appreciate you sharing that the technician was very good! We're so happy you were pleased with our team's work.
Efficient friendly and helpful
March 9, 2026
Reply from National Windscreens - Newmarket
We appreciate you sharing that our service was efficient, friendly, and helpful! We are so happy you were pleased with our team.
Very professional service
Very professional service
Your technicians are polite and very helpful
March 3, 2026
Reply from National Windscreens - Newmarket
We appreciate your positive feedback! We are so happy to learn that you found our technicians polite and helpful and the service professional.
Good job well done
March 5, 2026
Reply from National Windscreens - Newmarket
We appreciate you sharing your positive experience; we are so happy to learn you were satisfied with our work.
Great service - one minor niggle
I visited a few weeks back to get the windscreen replaced and was welcomed by a friendly personable team. There is a waiting room (with heating), free WiFi, and tea/coffee facilities. I was in and out in 2.5 hours as well, so added bonus. Easy to find and only a 10 minute walk to Tesco and other places to spend money.
My only gripe was there were a few scratches on the windscreen that are only visible in bright sunlight, so had to dock 1 star I'm afraid.
February 27, 2026
Reply from National Windscreens - Newmarket
We're happy you found our team friendly and appreciated the amenities. We appreciate your feedback and are sorry to hear about the scratches on the windscreen. Please contact us at control@nationalwindscreens.co.uk with your vehicle details so that we can look into the damaged windscreen that was supplied.
Really good efficient service.
February 10, 2026
Reply from National Windscreens - Newmarket
We appreciate you sharing that our service was efficient! We are so happy you had a positive experience with us.
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