National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
Company replied
Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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See what reviewers are saying
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
Company replied
Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... See more
Company replied
They fitted us in quickly and completed the job in less time than quoted. It was done to a good standard and the process was easy and hassle-free.
Company replied
Company details
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.8
Excellent
166 reviews
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Reply from National Windscreens - Newry
We appreciate you sharing that our service was simple, straightforward, and hassle-free! We are so happy you were pleased with our service.
Very helpful and prompt
April 21, 2026
Reply from National Windscreens - Newry
We appreciate you letting us know that our assistance was helpful and prompt! We are so glad that you were pleased with our service.
Reply from National Windscreens - Newry
We appreciate you sharing that our staff was great and the service personal! We are so happy you were pleased with us.
Chipped windscreen.
I was very pleased, with the work that was completed; under the circumstances.
April 14, 2026
Reply from National Windscreens - Newry
We appreciate you sharing your positive experience with the completed work, especially given the circumstances! We are so pleased.
Done in quick time.
March 23, 2026
Reply from National Windscreens - Newry
We're glad you were served quickly. Thank you for your feedback; we appreciate it greatly.
Great communication
March 26, 2026
Reply from National Windscreens - Newry
Thank you for your positive feedback!
Reply from National Windscreens - Newry
We appreciate your positive feedback! We are so happy to learn that the young man was friendly, pleasant, and professional during the service.
Super efficient service ,repair guy was so friendly and knowledgeable.highly recommend
Super efficient service
March 4, 2026
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Speedy at getting job done from booking…
Speedy at getting job done from booking till job complete, no hassle all sorted with insurance.
February 24, 2026
Reply from National Windscreens - Newry
We're happy the job was completed quickly, from booking to the end result. We appreciate that everything was sorted out with the insurance without any problems.
Unbelievably fast friendly and helpful customer service.
What can I say! Unbelievably fast friendly and helpful customer service. Fixed by mirror within 20 minutes and couldn't have been more helpful. Highly recommended!
February 10, 2026
Unprompted review
Reply from National Windscreens - Newry
We're happy to hear that you had such a positive and efficient service experience! It's great to know our team was able to resolve the issue quickly and helpfully. We appreciate your recommendation!
They left broken glass inside the boot…
They left broken glass inside the boot door, I can hear it rattle when I open the door.
The reception/waiting area is freezing cold. Also their was political and religious items in the area that made me think the "service" I received was because of of my community background.
I changed the date I went their to protect my identity.
February 6, 2026
Reply from National Windscreens - Newry
We appreciate you bringing these issues to our attention. We're sorry to hear about the broken glass and discomfort in the waiting area. We're also concerned about your experience regarding the items in the reception area. We'll review these matters internally.
Technician was was fantastic
Technician was was fantastic. He called to let me know he was on his way and came to my workplace to do the replacement. He was prompt, friendly, courteous and polite. He left the vehicle and the work area clean and tidy as he found them and did a great job!
January 9, 2026
Reply from National Windscreens - Newry
We appreciate your positive feedback. We're happy to hear that the technician was fantastic, prompt, courteous, and polite. It's great to know they left the vehicle and work area clean and tidy and did a great job. Thank you!
Such easy service and new window…
Such easy service and new window replacement fitted quicker than expected and all safety checks recalibrated and perfectly working. Great worker force.
January 8, 2026
Reply from National Windscreens - Newry
We appreciate your positive feedback. We're happy to hear that the service was easy, the replacement was quick, and all safety checks work perfectly. It's great to know you appreciate our workforce.
Reply from National Windscreens - Newry
We're glad you enjoyed your experience with us, and we appreciate your positive feedback regarding our efficient work.
Really friendly people got the job done…
Really friendly people got the job done perfectly well straight away without hesitation.
We definitely go back again
December 31, 2025
Reply from National Windscreens - Newry
We're happy to hear that you found our team friendly and efficient! It's great to know the job was completed to your satisfaction. Thank you for your positive feedback; we look forward to seeing you again!
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
A very professional company who kept me…
A very professional company who kept me up dated at every opportunity
And stress free
December 20, 2025
Reply from National Windscreens - Newry
We're happy to hear that our team's professionalism and communication helped create a stress-free experience. Thank you for your positive feedback!
In person service is excellent
December 23, 2025
Reply from National Windscreens - Newry
We appreciate you sharing your feedback. We are so happy you were pleased with our in-person service, and we thank you very much!
The service was quick and and were…
The service was quick and and were able to come on the day and time I requested.
November 21, 2025
Reply from National Windscreens - Newry
We're glad you enjoyed your experience and that we were able to accommodate your scheduling needs promptly. Thank you for your positive feedback and time!
It was a very no fuss straight forward…
It was a very no fuss straight forward non complicated job.
And that's exactly what i got from start to the end of the job. Great work 👏
November 11, 2025
Reply from National Windscreens - Newry
We're happy to hear that the job was straightforward and met your expectations from beginning to end. We appreciate your positive feedback and are glad you're satisfied with our work!
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