National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
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Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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See what reviewers are saying
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
Company replied
Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... See more
Company replied
They fitted us in quickly and completed the job in less time than quoted. It was done to a good standard and the process was easy and hassle-free.
Company replied
Company details
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.8
Excellent
166 reviews
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Engineer rang ahead to update arrival…
Engineer rang ahead to update arrival time
Efficient and friendly
November 5, 2025
Reply from National Windscreens - Newry
We're happy to hear that our engineer kept you informed and provided efficient, friendly service. Thank you for your positive feedback; we appreciate it!
Fantastic experience from start to…
Fantastic experience from start to finish. They handled the insurance side of things so the whole process was hassle free. The vehicle was returned in perfect condition. Excellent communication at every stage, such friendly and helpful staff.
October 24, 2025
Reply from National Windscreens - Newry
We appreciate your positive feedback. We're happy to hear that you had a fantastic experience and that we handled the insurance side, making the process hassle-free. It's great to know the vehicle was returned in perfect condition and that you found our communication and staff excellent.
High class, professional service
Prompt, professional, skilled and overall carried out an excellent windscreen replacement
October 23, 2025
Reply from National Windscreens - Newry
We're happy to hear that our team provided prompt, professional, and skilled service for your windscreen replacement. Thank you for your excellent feedback!
A very positive experience
All the staff I spoke to arrange appointment were beyond helpful. I’d the choice of home visit or in workshop and could pay online or in person.
Lads in the workshop were very pleasant and completed the job in less time than they had forecast.
October 14, 2025
Reply from National Windscreens - Newry
We appreciate your positive feedback. We're happy to hear that the staff was helpful when arranging your appointment and that you had options for the visit and payment. It's great to know the job was completed quickly and efficiently.
Very simple to book in
Very simple to book in, super efficient service, no problems, windscreen fixed in no time! Very pleased thank you.
October 7, 2025
Reply from National Windscreens - Newry
We appreciate your positive feedback! We're happy to hear that booking was simple, the service was super efficient, and your windscreen was fixed quickly without any problems.
Reply from National Windscreens - Newry
We're glad you found our services friendly, professional, and clean. Thank you for your positive feedback; it means a lot to us.
Fast speedy polite service
October 8, 2025
Reply from National Windscreens - Newry
We appreciate you sharing! We are so happy you were pleased with our fast, speedy, and polite service.
No issues with booking
No issues with booking, appointment and getting job done. Just as expected from a professional company. Can't ask for anything more.
October 6, 2025
Reply from National Windscreens - Newry
We appreciate your positive feedback! We're happy to hear that the booking, appointment, and completion of the job met your expectations of a professional company.
Friendly and very efficient at his
Friendly and very efficient at his job of replacing my windscreen
September 22, 2025
Reply from National Windscreens - Newry
We're happy to hear that you found our service friendly and efficient during your windscreen replacement. Thank you for your positive feedback!
They were absolutely brilliant
They were absolutely brilliant! Easy transaction from start to finish, couldn’t recommend them more 🙌
September 19, 2025
Reply from National Windscreens - Newry
We're happy to hear that you had such a brilliant and easy experience! Thank you for your high recommendation; we appreciate your positive feedback very much.
The 2 Fitters Were Very Helpful.And Professional.
The 2 Fitters Were Very Helpful.And Professional.The job they done was 1st Class to My Ford Cmax.
September 18, 2025
Reply from National Windscreens - Newry
We're happy to hear that the fitters were helpful and professional! It's great to know the job done on your Ford Cmax was first class. Thank you for your positive feedback.
Excellent customer service,
Excellent customer service,
fast and professional work,
helpful and polite manners.
August 25, 2025
Reply from National Windscreens - Newry
We appreciate your positive feedback! We're happy to hear you received excellent customer service, and found our work fast, professional, helpful, and polite.
Very quick and professional!
August 25, 2025
Reply from National Windscreens - Newry
We appreciate you taking the time to share your positive experience with our services. We are glad you were satisfied!
Very straightforward,no issues
August 16, 2025
Reply from National Windscreens - Newry
We're happy to hear that your experience was straightforward and without any issues. Thank you for your positive feedback!
Installer very professional
Installer very polite, tidy and efficient. One star off as had to wait an extra day without a car for glass to be available.
August 16, 2025
Reply from National Windscreens - Newry
We appreciate your feedback and are glad the installer was polite, tidy, and efficient. We regret the delay and inconvenience caused by the wait for the glass.
Just fantastic service.
Just fantastic service. Weather wax poor when he came out and got me fitted into depot.
August 4, 2025
Reply from National Windscreens - Newry
We're happy to hear that you received fantastic service. We appreciate you sharing your experience and are glad we could assist you despite the weather.
No fuss or problems when booking in.
No fuss or problems when booking in.
Excellent service and workmanship screen fitted in time shorter than quoted.
July 25, 2025
Reply from National Windscreens - Newry
We appreciate you taking the time to leave us a review! We're happy to hear that booking was easy and that you received excellent service, with the screen fitted quicker than expected.
Professional and fast service.
July 21, 2025
Reply from National Windscreens - Newry
We appreciate you taking the time to share your feedback. We are so happy to hear you received professional and fast service!
Great service at the Newry branch last…
Great service at the Newry branch last Thursday! Would definitely use again if required. Thank you for sorting so promptly.
July 24, 2025
Reply from National Windscreens - Newry
We're happy to hear that you had a great experience at the Newry branch last Thursday! Thank you for your positive feedback and for acknowledging our prompt service. We appreciate it!
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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