National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
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Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... See more
Company replied
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
Company replied
Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited bette... See more
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Company details
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.8
Excellent
167 reviews
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Prompt professional service
Staff were friendly and replaced my windscreen within the time advised when I made the booking.
May 6, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From my initial call to job completion…
From my initial call to job completion I was kept informed. Professional and courteous service from start to finish.
April 18, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job done 👍
April 5, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
LACK OF WIRING?
Job was to replace a front windscreen in my Jaguar XF. Personel was fine. Windscreen replacement was fine EXCEPT they do not seem to have connected the LANE WARNING CAMERA SYSTEM WIRING which leads to the steering wheel shaking slightly if it is functioning. I am caught between wanting it fixed OR not missing it at all.
Harold McGuigan
Tel 077 3493 0145
March 20, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional staff in Newry
Professional staff in Newry. Work completed promptly. No fuss :)
March 5, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job was done fast and efficiently
February 28, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service from start to finish
Fantastic service from start to finish. Thankfully I had windscreen cover through my insurance, phoned and got speaking with national windscreen to log the issue. Shortly I had a call from my local repair agent organising an appointment for me. The gentleman was out the next day to do a mobile repair. We were kept informed at every stage and they were extremely helpful and quick replacing my rear windscreen. Would highly recommend.
January 25, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A very efficient service
A very efficient service. Made appointment through my insurance, within 10 mins of making my reservation for my appointment I received a phone call to confirm and pick a time that suited that day. All staff I encountered were very friendly and professional. I was promptly rang when my car was ready. Would recommend!
January 18, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Slick and efficient service
January 6, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good reliable service
Great service. Finished before time and to a good standard. Original screen fitted to my Lexus.
December 28, 2023
Reply from National Windscreens - Newry
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
very good service
December 5, 2023
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Was an outstanding service would…
Was an outstanding service would recommend to anyone with a windscreen problem to call them
December 4, 2023
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient and Professional
Efficient, professional and helpful service from provision of the cost quotation to securing an appointment quickly, through to replacement being carried out effectively. Great service and coverage within NI inc ADAS recalibration.
December 2, 2023
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Sam was excellent
November 23, 2023
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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