National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... See more
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Location
Switch locationUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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See what reviewers are saying
Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... See more
Company replied
The whole process was efficient and informative. Text and e mail prior to appointment left no room for confusion, and the staff at point of fitting were friendly and helpful. First class service.
Company replied
Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited bette... See more
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Company details
About National Windscreens - Newry
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, United Kingdom
- 028-7100-1051
4.8
Excellent
166 reviews
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Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Thank you for taking the time to share your feedback. We appreciate you recognizing our excellent and friendly service.
Great service
Quick and easy drop off .
Everything explained to me before hand .
Collection was straightforward and staff were excellent .
Thanks
December 9, 2024
Reply from National Windscreens - Newry
Thank you for your positive feedback. We're glad to hear that you found our drop-off and collection processes easy and that our staff was helpful. We strive to provide a smooth and efficient experience for our customers, and we're pleased that we were able to meet your expectations.
Hassle free
Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited better. Got a text that morning from the engineer to say what time he'd be there and got it replaced with no hassle. They sorted all with the insurance company too.
November 29, 2024
Reply from National Windscreens - Newry
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you found our service straightforward and convenient. We strive to make the process as smooth as possible for our customers, and it's great to know that our team was able to accommodate your needs and provide a hassle-free experience.
Good service
November 11, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Thank you for taking the time to share your feedback. We appreciate you recognizing our prompt service.
Speedy and friendly
We ended up waiting in reception with our 8 week old baby. The staff were so friendly, chatty, and helpful. The windscreen replacement ended up taking only a couple hours
October 22, 2024
Reply from National Windscreens - Newry
We're so glad to hear that you had a positive experience with us, despite the wait. We appreciate your kind words about our staff. They strive to provide excellent customer service and it's great to hear that they were able to make your visit as comfortable as possible.
Helpful staff and fast service.
From the first contact with my Insurance Company the staff throughout were polite and helpful. I was surprised initially that I had to take the car to premises in another City, as I thought the repair van would attend at my home. However, when the reason was explained to me it made perfect sense.
My visit to the premises was shorter than I expected and the staff were most helpful.
October 11, 2024
Reply from National Windscreens - Newry
Thank you for taking the time to share your positive experience. We are glad to hear that you found our staff to be polite and helpful throughout the process. We appreciate your understanding regarding the need to bring your vehicle to our premises. We strive to provide excellent customer service and are pleased that you were satisfied with your visit.
1st class service
1st class service. From booking it in to the actual glass replacement
October 4, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt service helpful staff
September 16, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service
September 16, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient service
September 9, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Good communication. Had to change my date at last minute. Change date online with no hassle at all. Phoned me on the day the just make sure address and everything was alright to go. Would definitely recommend them to people. Thank you for excellent service.
July 31, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rescheduled earlier and able to work…
Rescheduled earlier and able to work remotely at their facility when the work was beginning carried out.
July 25, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Give a date to suit me before MOT ,they…
Give a date to suit me before MOT ,they even rung me on a bank holiday to arrange a date to suit excellent service when in work shop
July 18, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent fast and efficient service
Excellent fast and efficient service; brilliant job! Staff were so courteous too. Thanks
June 27, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick I was happy
June 14, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Gold standard
It was an absolute pleasure dealing with this company from the initial appointment right through to completion of my replacement screen. Communication is second to done with reminders via text & email and on the day of the appointment you can track your technician on your device so no waiting about.The work was carried out to high standards. Highly recommended
June 17, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really easy and straightforward…
Really easy and straightforward process, the guys were lovely and called when my car was ready. No issues at all
June 6, 2024
Reply from National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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