Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Quick and easy to book. Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as... See more
Company replied
Company details
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.5
Excellent
716 reviews
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Very helpful staff and offering a…
Very helpful staff and offering a convenient appointment to help us out.
August 5, 2025
Reply from National Windscreens - Nottingham
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
it was a very quick and efficient job
it was a very quick and efficient job, by the time I had been out and got a coffee it was done. Very friendly staff.
August 7, 2025
Reply from National Windscreens - Nottingham
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
It was overall good 👍
It was overall good 👍, but closing times was different from the actual website on the Google website which caused me panic to get it before 4pm, although website says 5pm closing time..!!??
August 7, 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're sorry for the incorrect closing time information online and the worry it caused. We'll check and correct our website and Google information.
Reply from National Windscreens - Nottingham
We're glad you enjoyed your experience with us. Thank you for your positive feedback and for taking the time to share it.
Easy to arrange
Easy to arrange, repair quick and simple. Technician polite and well versed in his work.
August 6, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that arranging your repair was easy and quick! It's great to know the technician was polite and knowledgeable. Thank you for your positive feedback!
Excellent professional service from…
Excellent professional service from ease of booking, to the great work undertaken by the service engineer.
July 30, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that you found the booking easy and the service engineer's work great and professional. Thank you so much!
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and did a great job for you.
Reply from National Windscreens - Nottingham
We're happy to hear that the service was prompt and efficient! Thank you for sharing your positive experience with our services.
Reply from National Windscreens - Nottingham
We are happy to hear that your experience was well-organized, quick, and smooth. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Nottingham
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it a lot!
Arrival
The staff at the front to check you in were very welcoming understanding and very calm and explained everything to me and when I asked question the gentleman was very formative and helpful.
July 22, 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that the front desk staff were welcoming, understanding, calm, and helpful in explaining everything and answering your questions.
Reply from National Windscreens - Nottingham
We appreciate you sharing your positive experience! We're so glad our service was excellent, on time, and sorted out the problem for you. Thank you!
Reply from National Windscreens - Nottingham
We appreciate you sharing! We're so happy you experienced a clear process and friendly staff during your visit with us.
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to hear you received friendly and professional service with promptness.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Feeble excuse
You cancelled the agreement to come to my home and insisted that I travel, twice, to your far-flung and hard to access garage.
My suggestion of you giving me a lift to, or from it, was rejected with a feeble,"We don't do that".
July 18, 2025
Reply from National Windscreens - Nottingham
We regret the inconvenience caused by the location and the change in arrangements. We appreciate your feedback and will review our policies to improve customer experience.
The fitter was polite and nothing was…
The fitter was polite and nothing was too much trouble. He did an amazing job.
July 17, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that the fitter was polite and helpful! We appreciate your positive feedback regarding the wonderful job that was done. Thanks!
Reply from National Windscreens - Nottingham
We appreciate you taking the time to leave us such positive feedback. We're happy to hear that our staff was friendly and efficient with your car.
Nottingham garage was brilliant
Nottingham garage was brilliant. Had my car back the same day, speedy service and the staff were lovely
July 12, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that you had a brilliant experience at the Nottingham garage. We appreciate your positive feedback regarding our speedy service and lovely staff.
The staff were welcoming
The staff were welcoming, professional and the work was done to a high standard. They were very attentive to my needs and receptive to queries.
July 9, 2025
Reply from National Windscreens - Nottingham
We appreciate you highlighting our staff's welcoming and professional service, and the high standard of work. We're happy to hear that they were attentive and receptive to your needs.
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