Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
Company replied
Company details
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.6
Excellent
714 reviews
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Excellent service,much appreciated and…
Excellent service,much appreciated and have no problem recommending the Nottingham branch
August 28, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to hear that you were pleased with our excellent service and would recommend the Nottingham branch.
Really great customer service
Really great customer service, workmanship was great. A difficult job gave me confidence and completed it quickly!
August 27, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that you received great customer service and that the workmanship met your expectations. We're glad we could complete the job quickly!
Very easy to book web site straight …
Very easy to book web site straight forward and informative nice pleasent staff explained process very pleased with work done
August 20, 2025
Reply from National Windscreens - Nottingham
We appreciate you taking the time to leave us a review. We're happy to hear that our website was easy to use and our staff were pleasant and informative!
Seems to be a first class job
Seems to be a first class job, took a bit longer than I thought, but understandable, as it was bank holiday.
August 26, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that you feel the job was first class. We appreciate your patience regarding the delay due to the bank holiday. Thank you for your feedback.
Reply from National Windscreens - Nottingham
We are very happy to hear that you had a great experience. We appreciate you taking the time to leave us a review.
Windscreen replacement
Staff were very polite and helpful. The work was carried out earlier than expected which was nice. Very efficient.
August 20, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback. We're happy to hear that our staff were polite and helpful, and that the work was completed ahead of schedule and efficiently.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We appreciate you sharing your positive experience! We are so glad to hear that our engineer was friendly and responsive and that you received excellent service.
They fixed my rear screen within 5…
They fixed my rear screen within 5 hours. The customer service guy was very knowledgable. I would recommend to all my friends. Thanks for the great service keep it up
August 18, 2025
Reply from National Windscreens - Nottingham
We're happy your rear screen was fixed so quickly! It's great to hear that our knowledgeable team member provided excellent customer service. We appreciate your recommendation and are grateful for your positive feedback.
A Rushed experience
There was a problem with the tint of the 1st glass that was very quickly dealt with. The 2nd glass was rushed in fitting it. To make up time the fitter rushed the job & left broken glass under the NEW PU sealant rather than removing it 1st. The glass was also not flush with the body surround of the car on the drivers side, It is sticking outwards. This i found out later. The fitter though was polite & was friendly. I would of liked a little less of a rushed service. Comms/ phone calls prior to fitting was good.
August 18, 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback and are sorry the fitting felt rushed, resulting in glass under the sealant and an imperfect fit. We're glad the initial tint issue was resolved quickly and that you found the fitter polite. We will review our processes to prevent this from happening again.
Reply from National Windscreens - Nottingham
We appreciate you taking the time to share your experience. We are so glad you enjoyed our great service. Thank you very much!
Good Service, would go to again
Staff were friendly, their work was neat and efficient.
August 21, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you found our staff friendly and their work neat and efficient.
Excellent service received for fitting…
Excellent service received for fitting replacement windscreen good communication from branch as had to change appointment from a repair to a replacement
August 19, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback. We're happy to hear that you received excellent service and good communication regarding the change from a repair to a replacement windscreen.
Great service quick and easy to deal…
Great service quick and easy to deal with and very help full fitter
August 13, 2025
Reply from National Windscreens - Nottingham
We appreciate you taking the time to share your experience! We're so happy to hear that our service was quick, easy, and helpful.
Reply from National Windscreens - Nottingham
We appreciate you sharing! We are so happy you were pleased with our professional and quick service.
very good and efficient service from…
very good and efficient service from start to finish
August 7, 2025
Reply from National Windscreens - Nottingham
We appreciate you taking the time to leave us this great feedback. We are so happy to hear you received very good and efficient service.
Excellent customer service.
Excellent customer service.. fast reliable service. Constantly communicated with me by txt..
August 13, 2025
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful staff and offering a…
Very helpful staff and offering a convenient appointment to help us out.
August 5, 2025
Reply from National Windscreens - Nottingham
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
it was a very quick and efficient job
it was a very quick and efficient job, by the time I had been out and got a coffee it was done. Very friendly staff.
August 7, 2025
Reply from National Windscreens - Nottingham
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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