Not sure why I’m paying for windscreen cover if it’s not even noticeable that you’ve “fixed” a cracked windscreen. Don’t even think it’ll pass an MOT so realistically a complete waste of time for the polite young man who did his best and my bank account for paying for cover that hasn’t done the job it says it will.

Really good company, the chap who did the work kept me well informed on ETA throughout the day and did a super job in the repair. Can't fault 'em!

Staff are very friendly and helpful. Checking if the crack can be fixed before dropping my car.

Ensure I satisfy the fix before I left.

Very helpful. Saved me money. Great efficient service thank uou

The service was fantastic and the staff were so polite and helpful.

Very polite and helpful staff. Offered to mend the stonechip rather than replace the windscreen, saving £100. Still slightly visible, but as it is under field of view I am happy with result.

The whole experience was great from start to finish and the guy at the front desk was really helpful and explained everything, to make the whole process very easy.

Quick response. Came to me. Repaired chip so I can’t even see where it was. Very happy.

Easy to book, quick appointment for a home visit, good communication.
Managed to repair at cost of £20, rather than replacement at £140.
Chaps were friendly and efficient.
All good

All good did as said

Easy hassle free

Branch first class! Communication from company, appalling! You need to sit down and read what you send out and think how you would like it as a PAYING CUSTOMER to receive demands for money BEFORE work has been completed. Appalling! I worked in the insurance supply industry and for 25 years and I haven't seen anything this poor before.

Very good service, fast appointment, waited onsite for new windscreen to be fitted, would recommend.

Really excellent service , very pleased and very professional

All sorted out at my property, excellent job

Great communication efficient service

Excellent service from first contact to completion of windscreen being fitted. Top job done by the operative.

From first contact all went well. I used the Nottingham branch, easy to find with ample parking. All the staff were polite, nicely turned out, and most importantly knowledgeable. The windscreen was fixed and I was sent away with detailed instructions. A great experience.

I had booked to have my windscreen and wipers replaced via my insurance provider due to a cracked windscreen.

I dropped off the car, as requested, between 8:30 and 9:00 with the expectation that I would have my car back by 12:30 latest.

Given that the transport routes to where I live aren't great, I had planned to burn time in/around town.
By 14:30 I hadn't heard anything so I gave them a call, only to be told probably another hour - well beyond what I was initially told.
When I went to pick up the car, I was told that they couldn't replace the wipers which is something I had paid extra for. I haven't received that refund yet, but it's still early days.

The gent, Aiden, who I spoke to was perfectly pleasant and helpful, and the windscreen replacement job itself, to the best of my knowledge, has been well done, so I don't have any complaints on that front at all.

The waiting time and the fact that the wipers were not available was particularly poor though, given that I had to book in advance I would expect the parts to be sourced ahead of the job being completed.

7 hours is far too long to have a customer wait - not everybody can easily return home or make a day of out having car work done, especially given that I was directed to use National Windscreens through my insurer so I didn't have much of a choice of location. It would be much better to have shorter appointment windows like certain garages have so you can better plan around the job.

Needless to say, I would return to have windshield work done again if needed, I can't fault them on that, but other areas need improving.