Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very friendly. Good communication. Efficient service. Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture. Thank you.
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
Company replied
Company details
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.6
Excellent
714 reviews
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Reply from National Windscreens - Nottingham
We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Nottingham
We regret that your experience was disappointing. We appreciate your feedback and we'll look into this.
Happy with service
Staff were helpful on arrival, time given when it would be ready , repair completed on said time, all went smooth.
Manager vehicle handover on collection was very well explained and really polite.
Thanks
November 20, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that our staff was helpful and the repair was completed on time. We appreciate your positive feedback regarding the vehicle handover. Thank you!
Excellent service throughout
Excellent service throughout. Easy booking, drop-off and collection all within the specified time frame. Communication super. Quality of work first class.
November 24, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that you found our service excellent from start to finish. We appreciate your positive feedback regarding the easy booking, drop-off, collection, communication, and quality of work. Thank you!
Was really easy to deal with
Was really easy to deal with, booked an appointment and they came to my home. Window was fitted within 45mins. Excellent service.
November 19, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that your experience was easy and convenient. It's great to know the window was fitted quickly and to your satisfaction. Thank you for your positive feedback!
Very easy and quick turnaround.
November 17, 2025
Reply from National Windscreens - Nottingham
We are happy to hear that your experience was easy and quick. Thank you for your positive feedback; we appreciate it.
Quick and easy
November 17, 2025
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We appreciate you sharing. We are so happy you were pleased with our good service, and we thank you very much!
Reply from National Windscreens - Nottingham
We're happy to hear that you found our team polite and that we completed the work within the estimated timeframe. Thank you for your positive feedback!
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience! We are so happy you were pleased with our fast and polite service.
Great services
Very easy experience from start to finish, from the receptionist to the window fitter all very professional .
October 29, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that your experience was easy and professional, from the initial contact to the completion of the job. Thank you for your positive feedback!
Booking time was changed
Got scratched and indent on my car glass. Got a slot booked in the morning. However, The timings was changed causing inconvenience.
October 30, 2025
Reply from National Windscreens - Nottingham
We regret that your car glass was scratched and indented. We also apologize for the timing change and the inconvenience it caused you. We appreciate your feedback.
Reply from National Windscreens - Nottingham
We are happy you had such a wonderful experience with our efficient and professional service. Thank you for your positive feedback!
Replacement windcreen
Booked in, kept updated and quick turnaround with my replacement windscreen.
Very clean and efficient job
October 16, 2025
Reply from National Windscreens - Nottingham
We appreciate your positive feedback. We're happy to hear that you were kept updated and that the replacement windscreen turnaround was quick, clean, and efficient.
Great job on the car.
Great job on the car.
Communication with the vehicle owner about how long the vehicle would be would be nice...not great sitting there for hours.
But great service thank you
October 17, 2025
Reply from National Windscreens - Nottingham
We're glad you appreciated the work done on your car. We regret the wait time and will work to improve communication regarding service duration estimates. Thank you for your feedback!
The customer service was excellent
The customer service was excellent, altogether an easy process, we were able to book an appointment within days and would recommend National Windscreens.
October 14, 2025
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that the process was easy. We're also glad you were able to book an appointment quickly, and we appreciate your recommendation.
great work, recommended
Good communication for booking in. dropped the car off first thing and had a call after 1 1/2 hours to say it was done. spot on can't ask for more.
October 13, 2025
Reply from National Windscreens - Nottingham
We're happy to hear that the booking and service communication met your expectations. It's great to know the prompt service worked well for you. Thank you for your positive feedback!
Excellent Service
Engineer came when scheduled.
Told me exactly what he was going to do.
Replaced the windscreen exactly as previously told.
Explained any after service requirements.
Was courteous, well presented and knowledgeable.
A credit to your Company.
September 16, 2025
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're happy to hear that the engineer arrived on time, clearly explained the process, and replaced the windscreen as expected. It's great to know they were courteous, well-presented, and knowledgeable.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We appreciate you sharing! We are so happy you were very pleased with our efficient and friendly service, and we thank you very much!
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